Urban Rustic Mision de San Miguel

Location excellent. Helpful receptionist on first night called kitchen to make them aware our friends on a delayed flight were en route. Food - served at 11pm in the restaurant - was superb: our compliments and thanks to the chef (and waiter) for staying late to cook us an exquisite meal. Decor of reception/bar was superb - modern but very comfortable and welcoming. Staff in general were very friendly and approachable.

Certain finishing touches -which would have cost very little money or time - were missing. Eg bathroom supplies were inadequate for people coming on a weekend break and packing light, the room had 2 champagne glasses but just one tumbler (this was apparently the same in other guests rooms) and an empty mini bar. Some bottled water at least would have been good. Ceiling panel in bathroom was loose and rattled every time the door was opened - this was mentioned to the receptionist who said that previous guests had also mentioned it but it was like that for the maintenance personnel - clearly unacceptable. Lampshade in bathroom missing. Some wiring in bathroom exposed. (All minor details easily fixed but would make a big difference).

The design of the hotel is very nice. The location is quite good. The staff was very kind and prompt to solve any question very quickly.

The staff was very kind, but a little bit of lack of experience. This is a four star hotel, and some improvement work has to be done for the services they provide. Examples: there was a minibar in the room, but it was empty; onde day they forgot to clean the room

It was nice quality all the way around, Its comfortable beds and staff made it a pleasant stay.

Excellant location, good standard,value,very welcoming

the hotel was in a great location for shopping and sight seeing in Palma it was clean and rooms were comfortable.

I found the staff very helpful never made eye contact when we tried to attract their attention. At breakfast once the food ran out it was not replenished. Thought the staffs attitude let the hotel down.

Good value for the money, good location - can walk to many locations in Palma, clean

We were assigned a room in the building next door and there was no elevator.

Large enought rooms, good location right in the centre of the city, quiet and peaceful place, clean rooms with a really nice decoration (minimal, but cosy) great bathroom, just great urban hotel!! And I spent 70 for a room for night - would definetely come back!!!!

On our arrival we found out that the room which was given to us was smaller than a room for a friend of mine, who was staying on her own. So we had to change. Then we found out that there was no hairdrier in a room, so we asked for it at the recepton and they said that there were some of them being fixed, but somehow they "borrowed" it from another room. Another thing was that our large bath towell was with holes)))) but they easily replaced it!!!

We liked the situation of the hotel wich was perfect central and close to everyting including Placa de Espanya.

We had some problem with the light in the room but the staff fixed it the day after.

The staff were couteous and the rooms were lovely, the breakfast was excellent.Interent connection also good.

Well located to see city of Palma de Mollorca. Garage available. Good coffee at a.m.

No elevator. I have bad foot. No help with suitcases.

Staff were very nice & helpful, rooms were clean and lobby/bar was very chic. Great location as well. I recommend it!

breakfast, central location, friendlyness of staff, patio-terasse.

Location central. Courtyard area and bar nice.

The first room we had was small dark and looked out onto a concrete wall 8 feet away. Asked to be changed. Second room was lighter and airier but above the bar area this meant noise every night. Other occupants slamming doors, more noise! Cleaners seemed to start at 6 in the morning more noise! In all got about 3 to 4 hours sleep a night. Would I go back to this hotel, never .