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nitenite Good 7.8 Helpfulness of front desk staff
pentahotel Birmingham Very good 8.3 This place is fantastic! Great staff, wonderful decor, 24 hour bar, lovely room - and all for £53! Absolutely unbeatable. A quick note on customer service: Being a German chain their approach is 'what would our guests like and need?' rather than the traditional British approach which is often 'how much can we charge while remaining competitive and what's the minimum we can provide for that price?'. Sad but true!
Hyatt Regency Birmingham Excellent 8.8 Good location, wonderful room and a very friendly welcome at the reception! Perfect !
Cobden Hotel Birmingham Pleasant 6.7 Surrounding close to canals and city centre, staff were very welcoming and helpful on arrival good clean rooms and facilities all round first class and value for money
Macdonald Burlington Hotel Very good 8.2 Location is excellent and staff is very helpful and friendly.
Malmaison Birmingham Very good 8.2 Loved the decor throughout. Our room was wonderful. The beds were so comfortable. Great food and service in the restaurant and great staff at reception.
Ramada Birmingham Good 7.4 Good location Nice room overlooking canal plenty of restaurants and bars
Paragon Hotel Okay 5.9 The customers service was brill!
Hotel du Vin Birmingham Very good 8.3 Loved the look of the hotel, it was in Birmingham but actually felt like we were abroad. Food was great, room was great, staff were great.
Hotel La Tour Birmingham Excellent 8.8 Lovely staff very helpful the hotel was very clean and modern .food was excellent

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