Welcome to Booking.comCustomer Service

Change your booking or make a request: it’s easy, instant and secure!

You can do all this and more at the click of a button:

  • Change dates
  • Edit guest details
  • Contact the property
  • Change credit card details
  • Request meals
  • Upgrade room
  • Request late check-out
  • Cancel booking
  • Request an extra bed

Quick answers to the most common questions from our guests

  • How do I know if my reservation is confirmed?

    As soon as you've completed the booking process, a confirmation page will appear. This page shows all of your reservatio... Read more

    As soon as you've completed the booking process, a confirmation page will appear. This page shows all of your reservation details, including the booking number and your PIN code, so you can access your confirmation online at My Booking.com. We'll also send you a confirmation email with all of your booking information.

  • Can I cancel or change my reservation through Booking.com?

    Yes, it’s easy to cancel or change your booking via our self-service tool at My Booking.com. Please remember to check the hotel’s ... Read more

    Yes, it’s easy to cancel or change your booking via our self-service tool at My Booking.com. Please remember to check the hotel’s cancellation policy before making any changes to your reservation. Non-refundable rooms and other special deals may have a different cancellation policy. Room-specific cancellation information can be found next to the room type under the "Conditions" column on the hotel's page.

  • Can I make a reservation without a credit card?

    You'll need a valid credit card to guarantee your reservation with most hotels. However, we are offering an increasing n... Read more

    You'll need a valid credit card to guarantee your reservation with most hotels. However, we are offering an increasing number of hotels that will guarantee your booking without a credit card. You also have the option to book a hotel using someone else’s credit card, provided you have their permission. In this case, when making your reservation please note the cardholder’s name and confirm that you have permission to use their card in the "Special Requests" box.

How can we help you? Drop us a note

    Call us anytime

    United States of America

    Support in English:
    1 (888) 850 3958
    Support in Spanish:
    1 (866) 938 1297
    International (English):
    +44 20 3320 2609

    The phone numbers above are for in-country calls. Only local charges apply, except for international numbers.

    United Arab Emirates

    Support in Arabic:
    8000 444 1490
    Support in English:
    8000 444 1492
    International (English):
    +44 20 3320 2609

    Argentina

    Local number:
    0800 444 1795
    International (English):
    +44 20 3320 2609

    Austria

    Local number:
    01206092409
    International (English):
    +44 20 3320 2609

    Australia

    Local number:
    0282281535
    International (English):
    +44 20 3320 2609

    Belgium

    Support in French:
    027 00 66 51
    Support in Dutch:
    027 00 67 00
    International (English):
    +44 20 3320 2609

    Bulgaria

    Local number:
    00800 119 4467
    International (English):
    +44 20 3320 2609

    Bahrain

    Support in Arabic:
    800 81323
    Support in English:
    800 81321
    International (English):
    +44 20 3320 2609

    Bolivia

    Local number:
    800 100 904
    International (English):
    +44 20 3320 2609

    Brazil

    Local number:
    0800 047 4429
    International (English):
    +44 20 3320 2609

    Canada

    Support in English:
    1 (866) 492 3245
    Support in French:
    1 (866) 493 3497
    International (English):
    +44 20 3320 2609

    Switzerland

    Support in German:
    0445111637
    Support in English:
    0445111601
    Support in French:
    0445111635
    Support in Italian:
    0445111639
    International (English):
    +44 20 3320 2609

    Chile

    Local number:
    02 239 37 371
    International (English):
    +44 20 3320 2609

    China

    Support in Chinese (Cantonese):
    400 882 2815
    Support in Chinese (Mandarin):
    400 882 2810
    International (English):
    +44 20 3320 2609

    Colombia

    Local number:
    1 4192620
    International (English):
    +44 20 3320 2609

    Costa Rica

    Local number:
    08000 121 800
    International (English):
    +44 20 3320 2609

    Cyprus

    Local number:
    800 975 00
    International (English):
    +44 20 3320 2609

    Czech Republic

    Local number:
    239018307
    International (English):
    +44 20 3320 2609

    Germany

    Local number:
    069 17 07 76 582
    International (English):
    +44 20 3320 2609

    Denmark

    Local number:
    43 31 49 53
    International (English):
    +44 20 3320 2609

    Dominican Republic

    Local number:
    1888 7519 389
    International (English):
    +44 20 3320 2609

    Estonia

    Support in English:
    800 0111 666
    Support in Russian:
    800 0111 668
    International (English):
    +44 20 3320 2609

    Egypt

    Local number:
    0800 0000 457
    International (English):
    +44 20 3320 2609

    Spain

    Support in Spanish:
    +34 91 27 68 614
    International (English):
    +44 20 3320 2609

    Finland

    Local number:
    0972519897
    International (English):
    +44 20 3320 2609

    France

    Local number:
    0157 32 92 09
    International (English):
    +44 20 3320 2609

    United Kingdom

    Local number:
    0203 564 6725
    International (English):
    +44 20 3320 2609

    Greece

    Local number:
    00800 127 605
    International (English):
    +44 20 3320 2609

    Guatemala

    Support in Spanish:
    1 800 624 0128
    International (English):
    +44 20 3320 2609

    Hong Kong

    Support in English:
    30775530
    Support in Chinese (Cantonese):
    30775532
    Support in Chinese (Mandarin):
    30775531
    International (English):
    +44 20 3320 2609

    Croatia

    Local number:
    0800 806 200
    International (English):
    +44 20 3320 2609

    Hungary

    Local number:
    06 1 77 77 400
    International (English):
    +44 20 3320 2609

    Indonesia

    Local number:
    0078 030 110 118
    International (English):
    +44 20 3320 2609

    Ireland

    Local number:
    01 90 75 882
    International (English):
    +44 20 3320 2609

    Israel

    Local number:
    1809 213 036
    International (English):
    +44 20 3320 2609

    India

    Local number:
    0008 000 016 075
    International (English):
    +44 20 3320 2609

    Iceland

    Local number:
    800 82 32
    International (English):
    +44 20 3320 2609

    Italy

    Local number:
    02 233 31 342
    International (English):
    +44 20 3320 2609

    Japan

    Local number:
    03 6743 6650
    International (English):
    +44 20 3320 2609

    South Korea

    Local number:
    00798 14800 9090
    International (English):
    +44 20 3320 2609

    Sri Lanka

    Support in English:
    011 247 0222
    International (English):
    +44 20 3320 2609

    Lithuania

    Support in English:
    8800 31672
    Support in Russian:
    8800 31674
    International (English):
    +44 20 3320 2609

    Luxembourg

    Support in German:
    8002 8376
    Support in French:
    8002 8374
    International (English):
    +44 20 3320 2609

    Latvia

    Support in English:
    8000 4464
    Support in Russian:
    8000 4475
    International (English):
    +44 20 3320 2609

    Macao

    Support in Chinese (Cantonese):
    0800 283
    Support in Chinese (Mandarin):
    0800 282
    International (English):
    +44 20 3320 2609

    Mexico

    Local number:
    001 877 396 6197
    International (English):
    +44 20 3320 2609

    Malaysia

    Support in English:
    1800 814 601
    Local number:
    1800 814 611
    Support in Chinese (Mandarin):
    1800 814 612
    International (English):
    +44 20 3320 2609

    Nicaragua

    Local number:
    001800 2202 188
    International (English):
    +44 20 3320 2609

    Netherlands

    Local number:
    070 770 3884
    International (English):
    +44 20 3320 2609

    Norway

    Local number:
    23024708
    International (English):
    +44 20 3320 2609

    New Zealand

    Local number:
    0800 451 596
    International (English):
    +44 20 3320 2609

    Panama

    Local number:
    001800 5072 765
    International (English):
    +44 20 3320 2609

    Peru

    Local number:
    0800 544 51
    International (English):
    +44 20 3320 2609

    Philippines

    Local number:
    1800 111 42126
    International (English):
    +44 20 3320 2609

    Poland

    Local number:
    0223060855
    International (English):
    +44 20 3320 2609

    Puerto Rico

    Local number:
    1888 6804 950
    International (English):
    +44 20 3320 2609

    Portugal

    Local number:
    800 814 307
    International (English):
    +44 20 3320 2609

    Qatar

    Support in Arabic:
    00800 100087
    Support in English:
    00800 100085
    International (English):
    +44 20 3320 2609

    Romania

    Local number:
    0373 788 021
    International (English):
    +44 20 3320 2609

    Serbia

    Support in English:
    0800 190 380
    International (English):
    +44 20 3320 2609

    Russia

    Local number:
    8800 100 6282
    International (English):
    +44 20 3320 2609

    Saudi Arabia

    Local number:
    800 844 8510
    International (English):
    +44 20 3320 2609

    Sweden

    Local number:
    08 59 36 63 58
    International (English):
    +44 20 3320 2609

    Singapore

    Local number:
    8001 205 159
    International (English):
    +44 20 3320 2609

    Slovenia

    Local number:
    0800 812 00
    International (English):
    +44 20 3320 2609

    Slovakia

    0268622640
    International (English):
    +44 20 3320 2609

    Thailand

    Local number:
    001800 120 666 549
    International (English):
    +44 20 3320 2609

    Turkey

    Local number:
    00800 448 826 367
    International (English):
    +44 20 3320 2609

    Taiwan

    Local number:
    0809 090 263
    International (English):
    +44 20 3320 2609

    Ukraine

    When calling from a landline or IP phone:
    0800 502 312
    International (English):
    +44 20 3320 2609

    United States of America

    Support in English:
    1 (888) 850 3958
    Support in Spanish:
    1 (866) 938 1297
    International (English):
    +44 20 3320 2609

    Uruguay

    Local number:
    0004 135 984 058
    International (English):
    +44 20 3320 2609

    Venezuela

    Local number:
    0800 100 3604
    International (English):
    +44 20 3320 2609

    Vietnam

    Local number:
    120 116 37
    International (English):
    +44 20 3320 2609

    South Africa

    Local number:
    0800 981007
    International (English):
    +44 20 3320 2609
    Other regions and countries

    We’re here 24/7

    You can reach us whenever you need us.

    We respond quickly

    We pick up the phone within seconds and reply to most emails within a day.

    We speak your language

    Our team is helping customers in English and over 40 other languages around the world right now.