Best Western Hotel Carlos V

The staff was really friendly and helpful. It was close to the shopping district. There was a good "pedestrian only" area sourrounding the hotel along with conveniently located metro stations.

The taxi did not go to the door of the hotel. We were not informed of the shuttle service from the airport and came to know only after we reached the hotel. The entrance of the hotel can be easily missed the first time around. There is no ramp access to the hotel for a pram. Room service menu was very minimal. Room service ended by 9 pm with only drinks being served until 11 pm (and we found this out the hard way). There is no exhaust fan in the bathroom. The double bed consisted of two single beds and they kept separating out. The triple room I booked was essentially a single room with two additional cots...so it was really cramped.

I liked the fact you were right in the heart of the main shopping area, with great access to restaurants and shops. The staff very helpful and made you feel very welcome. it was easy to go back to the hotel without having to get a taxi.

Very convenient central location.

Breakfast was average. Quite alot of late evening noise but this is expected in central location.

Great central location. Would reccomend the use of the hotel shuttle for transferring to and from airport.

information given suggested taxi fare 25-30 euro. 35-40 euro more realistic.

Hotel is in the center on Madrid. Shopping center is next door as is resturants and great bars. No noise could be heard in room at night nice and quite. I would rate it 8/10. James

Right in the center of all the action. Great location

Street noise. People always outside, noisy if you have your window open. If windows are closed it is quiet.

The hotel was very central, and easy to find. Rooms were a decent size and were comfortable.

good location. hotel staff were very attentive and helpful

the bathroom was a bit small but was not a problem

Very conveniant location. Felt safe coming home in the evenings.

The tv channels. Just cnn as the only English speaking channel is too bad. I get so fed up with cnn. It is just flashing the news and sending the same stories over and over again. Cnn is too American. Bbc World could be a better alternativ to cnn. Also the dubbing of foreign films is a unfortunate thing. Much better with keeping the original language and adding sub-titles on.

Good location, especially for those who want to be near the Gran Via.

The breakfast is reasonable, should be improved. The room had a bad little odor, possibly because it was not used for some time.

The hotel staff was very polite and helpful; they tried hard to make everything nice and comfortable for us.

The bathroom was a too tight fo comfort, specially the shower.

The hotel has a very convenient location and friend staff. The rooms are well decorated, and the one which we had had a large balcony. The breakfast was OK. Good choice for travellers came to roam around in Madrid.

We had stayed at this hotel 4 years earlier for a 4-night city break. It's had a face-lift since then and this time we had a fairly newly-referbed room on the top floor with an enormous balcony. Regrettably, we were just passing through Madrid, but we would have been pleased to stay there longer. It's very convenient for Sol metro station and the superb, and very cheap, Madrid metro system.