Eurostars Madrid Tower

Staff were very amiable and helpful. Although I didn't use the facilities the spa was available which would be attractive to many. Food in the restuarant was excellent although expensive. Very easy access to Metro and taxis.

Many parts of the hotel were too dark, including the rooms Only mirror that could be used to dry hair and put on make up was in the bathroom and couldn't see. Shower had no lip onto the bathroom floor so afterwards showering the floor was flooded. Building work next to the hotel was going on all night - not the hotel's fault but there was no warning either.

The hotel is very modern and very acccomodating. The food is very good and the spa offers everything. The people are friendly and will do whatever it takes to make you happy.

Location, It' a bit hard to get to and out away from most things in the inner city.

The staff were very polite and attentive and the hotel clean and modern

As you would expect froma 5 star hotel, the food and drink was very expensive. The hotel is situated some 25 minutes by Metro from the city centre, although the Metro was only 5 minutes walk from the hotel. The room was modern, clean & tidy, however a few annoying features such as not being able to out the lights on in the bathroom without putting the lights on in the room. i had to have the door key re-programmed 4 times as it would not let me into the room and the drains in the shower were very smelly.

I received a room on a very high floor and the views were astonishing.I travel very often to Madrid and I would say this hotel has one of the most beautiful views on the Mountains. The Hotel restauratn though expensive is marvellous for a romantic dinner or also a business dinner.

Everything was excellent, with the exception that -according to my idea of a 5 star hotel- there were not enough people at reception, so I had to wait a few minutes; but thats ok, even hotels have "Rush hourts"

everything!!! This is an excellent hotel, worth every cent.

Breakfast super! Near train station. In 10 minutes you are in centre Madrid

Breafast on the 30th floor is amazing because of quality of food and landscape of Madrid.

The lightr's control a little bit complicate.

The mordern design and the comfort of the room

location

everything was really good and I will be back for sure: I visit Madrid for business at least twice a month

all the staff we dealt with were very helpful and polite

i found it difficult to get to the hotel by car.. even though i could see it, it was hard to negotiate madrid's traffic etc. and get in the correct lane to arrive at the hotel entrance.. we told them and they suggested that phoning and speaking to them for specific directions would have been easiest..

Very good hotel, the silence in the rooms is great, the overall is impecable. Close to taxi and subway

They didn't have VoD and iptv at the room, tv was bad

Beautiful hotel and architecture is amazing. Great showerhead with multiple jets.

For a hotel of this quality the airconditioning was very poor in that it was so loud we couldnt sleep. We requested to have it adjusted, but the technician was unable to fix it. We tried turning it off, but it automatically turned itself back on again. The cost of breakfast was exorbitent at 25 Euros per person. A hotel of this quality and size should have more than one restaurant, maybe a less formal one or a cafe. Quite a distance from centre of town. Need to use Metro, but station not far from hotel.