Maria Elena Palace

Location

An internet acces and conection

good baby bed, convenient location

rude service, torn sheets, dirty towels, overpriced

Very good location, great value for money, very good choice in their breakfast.

lack of free internet facilities

Good location up side street near the sol metro and walking distance of all the main museums/ plaza major and palace. Excellent room, - clean linen everyday. Excellent breakfast and pleasant dining room. Try the Finca de Susana restaurant for excellent evening meal - no need to book but get there early to get a table - or museum de jamon upstairs for a different experience .

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Location

Hotel staff incredibly impolite and arrogant - they would walk away from you just as you started talking to them without any excuse (it happened twice from 3 attempts in 2 days); cleaning staff left a mess in our room without cleaning; poor breakfast; shabby furniture; take care when touching anything in the bathroom, as it can fall apart any time - not at all a 4 star hotel - 2 stars at the most. Avoid this hotel even if it is the last one available in Madrid!

Walking proximity to all shopping

Bit of ghost ship. Room was overheated; thermostat didn't work; couldn't turn down heat. Windows constructed not to open. Hotel didn't have simple prong adapter to either to borrow or to buy to plug in computer, etc.

Location is pretty good although the rooms are incredibly small with a very poor ventillation. The reception guys did not speak much English apart from one girl (we were lucky to have been checking in during her shift). In fact hotel is not 4 stars but rather 3, so do not expect much if choosing it

Very good location, right in the center of the city. Nice and helpful personnel. Good choice at breakfast. Very clean rooms and bathrooms.

If you plan to stay at this hotel (which is worthwile) try to do all your best and not to occupy a room on the 5th floor - for the ceilings of these rooms are so low that it's real dangerous to stay there, I almost smashed my forehead off. No kidding!

Staff very helpfull and courteous. Food very good.

Bathroom needed refurbishment. No sink plug. Shower water temperature control did not work very well. Water went from medium to too hot during use. Room appeared to have a small leak from above.

Great location for Madrit sightseeing! The rooms although they were quite small, they were very clean and comfortable. The breakfast, comparing with other hotels, was also sufficient.

The Air Condition was quite poor! Madrit's weather was very hot (over 25 Degrees) and since we've stayed in a room with a window looking at the fire exit stairs, the temparature was close to 40 during the day &night!! Also due to the luck of fresh air we had to keep this window open during the night, and after 7:00 in the morning we couldn't withstand the terrible noise. We complaint twice for room changing...but they've refused it. Apart from that issue, the rest were sufficient...

very good location, next to the city center and 2 metro stations (Sevilla and Sol); friendly staff;

My room was at 1st floor and it was a little bit too noisy. I heard the calls made at the front desk.

We all enjoyed the extensive choice & quality of the breakfast buffet.

The room allocated for single occupancy was small & did not have a chair.

Excellent breakfast, very helpful receptionists and staff in general, very convenient location in the city.

If you're staying over a weekend ask for a room in the back, in order to avoid noise from crowds of the nearby disco.