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For each reservation, Booking.com provides a unique and anonymous alias email address for both you and the accommodation. All messages sent to this alias email will be forwarded to the accommodation, including links, images, and attachments (up to 15 MB).
For security purposes, Booking.com has an automated system that monitors communication for malicious content. This includes spam and the limitation of certain file types, such as: .zip, .rar and .exe.
Please be aware that email communication generated by the accommodation will be sent via Booking.com on their behalf. Booking.com cannot be held accountable for the content of the communication. If you suspect that the content of the communication is inappropriate, suspicious or contains spam, we ask that you report this information by clicking on the link located at the bottom right corner of the email.
All communications will be stored by Booking.com for up to 6 months after check-out. Booking.com can access direct communications upon request from either you or the accommodation, and if strictly necessary, for security or law enforcement purposes, such as fraud detection and prevention.
Booking.com may analyze anonymous communications to improve its services. If you do not want Booking.com to monitor or store your direct communications, please do not make use of the direct communication feature offered by Booking.com, including direct communication via alias email addresses.
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