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Frequently Asked Questions
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Top 10 Questions
All facilities listed in the room descriptions are included in the room price. To see the facilities, just click on the room name. You can see if breakfast or anything else, such as taxes, are included by moving your cursor over the text in the "Conditions" column. This information can also be found in your confirmation email and at My Booking.com.
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Can I make a reservation without a credit card?
You'll need a valid credit card to guarantee your reservation with most hotels. However, we are offering an increasing number of hotels that will guarantee your booking without a credit card. You also have the option to book a hotel using someone else’s credit card, provided you have their permission. In this case, when making your reservation please note the card holder’s name and confirm that you have permission to use their card in the "Special Requests" box.
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How do I know if my reservation is confirmed?
As soon as you've completed the booking process, a confirmation page will appear. This page shows all of your reservation details, including the booking number and your PIN code, so you can access your confirmation online at My Booking.com. We'll also send you a confirmation email with all of your booking information.
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Can I cancel or change my reservation through Booking.com?
Yes, it’s easy to cancel or change your booking via our self-service tool at My Booking.com. Please remember to check the hotel’s cancellation policy before making any changes to your reservation. Non-refundable rooms and other special deals may have a different cancellation policy. Room-specific cancellation information can be found next to the room type under the "Conditions" column on the hotel's page.
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What is my PIN code and what do I need it for?
Your PIN code is the 4-digit number in your booking confirmation. Used with your booking number, it allows you to log in to My Booking.com. At My Booking.com you can view, change or cancel your booking. Remember to keep your PIN code confidential.
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Where can I find the hotel’s phone number and/or email address?
After booking, all of the hotel’s details (including phone number and email address) are provided in the online booking confirmation, confirmation email and at My Booking.com.
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How can I see how much a hotel room costs?
I am entering my credit card details. When will I be charged?
Booking.com will never charge your credit card. The payment for your stay is processed by the hotel during or after your stay unless otherwise stated. You can find the hotel's specific payment policy under "Hotel Policies," in the "Conditions" column of the room descriptions, and in your confirmation.
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Does the hotel need a deposit or payment in advance?
We have children; can we get extra beds/cribs in the room?
Information regarding children and extra beds/cribs can be found under "Hotel Policies." Please take note of the following:
- Any additional fees for children are not included in the reservation price.
- During the online booking process, please make your request for any extra bed/crib in the "Special Requests" box provided.
- If you’ve already booked your stay, just click the link provided in your email confirmation or at My Booking.com to request an extra bed.
- We recommend calling the hotel prior to your arrival to guarantee your request. You can find the hotel’s contact information in your confirmation email. Lbh pna nyjnlf <n ery="absbyybj" uers="trareny.ra.ugzy?gzcy=qbpf/phfgbzre_freivpr">pbagnpg hf</n> gb pbasvez ninvynovyvgl orsber lbh obbx.
How to Book
Home page — Need some inspiration for your next stay? Start your search on this page, where you’ll find great city destinations recommended just for you. Already have a destination in mind? Use the search box to quickly find the perfect place to stay. We’ll even save your results under “My viewed hotels,” in case you don't want to book right away.
Search results — Narrow your search for hotels, apartments, B&Bs and more in a variety of ways. Use our filters to sort by price, star rating, facilities or property type. Quickly find the best neighborhoods, famous landmarks, shopping areas and other attractions using the drop-down options at the top of the page. You can also use our maps to get an overview of where you’ll be staying in relation to other places of interest.
Property page — Once you’ve made a selection, use this page to see what’s available. Want to know what the property looks like or what its top features are? Maybe you'd like to read if other guests enjoyed their stay? You can also find info on the total price of your stay, booking conditions, payment types, and our best price guarantee on this page.
To proceed with your booking, select a room type and the number of rooms you’ll need, then click “Book now.”
Complete your booking — Just enter your details, guest names and any special requests you have for the property in our secure payment area. We’ll also ask for your credit card info, which is only needed to guarantee your booking. Some properties also offer the option to book stays without credit cards. In that case, your payment details aren't required.
TIP: Avoid the hassle of entering your details by signing in with your My Booking.com account. You can also save your credit card info to book faster the next time you visit our site.
Done! — Your booking is confirmed. Make sure you review the details of your upcoming stay immediately after you complete your booking. Our confirmation page will also include policies related to your booking and important contact info in case you ever need to reach us.
We’ll also send you a confirmation email, which will include everything you need for your upcoming stay.
Searching
Where can I find the hotel’s phone number and/or email address?
After booking, all of the hotel’s details (including phone number and email address) are provided in the online booking confirmation, confirmation email and at My Booking.com.
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How can I see how much a hotel room costs?
Can I make a booking for tonight on your website?
How can I search only for hotels that are available for the period I want to stay?
Can I search for hotels by price?
Yes, but only after you have entered a destination and your dates of travel. Once you have done this, you will be shown a list of available hotels. At the top of the page you can see a "Sort by:" bar, which includes the option of sorting the hotels by price. When you click on "Price," you can sort the hotels by price in combination with specific available room types.
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Can I limit the search to show hotels in a specific district or near a landmark?
Yes, you can refine your search in several ways:
- You can enter the district or landmark directly into the "Destination/Hotel Name" field in the search box.
- If you have already started a search you can use the filters on the left hand side of the page, including the "District" filter.
- You can use the map to browse hotels by clicking "Show map." Then move your cursor over the tagged hotels and landmarks and click on them to see more information.
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What is the location of the hotel?
On the left hand side of the hotel’s page you can see a map. By clicking on "Show map" you can see the hotel’s location. The hotel you are looking at will be tagged in orange; nearby hotels are tagged in blue. Your confirmation email will also contain a link that allows you to map your route to the hotel.
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How can I search for hotels that have rooms large enough for families?
There are 2 ways you can search for family rooms:
- When entering your destination and dates of stay, you can select the number of rooms you'd like, along with the number of adults and/or children that will need to be accommodated. The hotels shown will be limited to those that can match your specific requirements.
- After you have entered your destination and started your search you will see a list of hotels. On the left side of the page is a filter box that says "Filter by." You can check "Family Rooms" under "Facility." This will limit the search results to hotels with family rooms.
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How do I search for hotels with specific facilities, such as an indoor swimming pool?
After you select your destination and dates of your stay, a list of available hotels is displayed. To the left of this list you will see the option to "Filter by" different categories. Under the "Facility" category you can click on one or more of the options listed. This will allow you to see only the hotels that meet your needs.
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Can I limit my search to hotels with facilities for people with a disability?
Yes, you can. When you enter a location and start your search, you will see a list of hotels. On the left side of the page, you will find a filter box. In the "Facility" category, you can check the box next to "Rooms/Facilities for Disabled Guests." This will limit your search results to hotels that meet your needs. You can always contact us to confirm availability before booking.
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Room Types
We have children; can we get extra beds/cribs in the room?
Information regarding children and extra beds/cribs can be found under "Hotel Policies." Please take note of the following:
- Any additional fees for children are not included in the reservation price.
- During the online booking process, please make your request for any extra bed/crib in the "Special Requests" box provided.
- If you’ve already booked your stay, just click the link provided in your email confirmation or at My Booking.com to request an extra bed.
- We recommend calling the hotel prior to your arrival to guarantee your request. You can find the hotel’s contact information in your confirmation email. Lbh pna nyjnlf <n ery="absbyybj" uers="trareny.ra.ugzy?gzcy=qbpf/phfgbzre_freivpr">pbagnpg hf</n> gb pbasvez ninvynovyvgl orsber lbh obbx.
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What is the difference between a Double Room and a Twin Room?
What is a "non-refundable" or "free cancellation?"
Every room has a different policy set to it (by the hotel).- A non-refundable policy means that a fee will apply if you decide to cancel or make changes to your booking. This fee is mentioned in the room conditions and in your confirmation.
- Free cancellation means you can change or cancel your booking free of fees, if done within the time period set by the hotel. This is written in the room conditions and in your confirmation (for example "Cancel up to x days" or "Cancel before dd/mm/yy hh:mm").
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Can I request an extra bed in my room and will there be an extra fee?
Information regarding extra beds can be found under "Hotel Policies." Please take note of the following:
- Additional fees, if any, are not included in the reservation price.
- During the online booking process, please note your request for an extra bed/crib in the Special Requests box provided.
- If you’ve already booked your stay, just click the link provided in your email confirmation or at My Booking.com to request an extra bed.
- We recommend calling the hotel prior to your arrival to guarantee your request. You can find the hotel’s contact information in your confirmation email. Lbh pna nyjnlf <n ery="absbyybj" uers="trareny.ra.ugzy?gzcy=qbpf/phfgbzre_freivpr">pbagnpg hf</n> gb pbasvez ninvynovyvgl orsber lbh obbx.
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Pricing
All facilities listed in the room descriptions are included in the room price. To see the facilities, just click on the room name. You can see if breakfast or anything else, such as taxes, are included by moving your cursor over the text in the "Conditions" column. This information can also be found in your confirmation email and at My Booking.com.
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Are the prices shown on Booking.com per person or per room?
Are taxes included in the price?
This depends on the hotel and the room type selected, but it’s easy to see what is included by checking the text under the room name. Tax requirements change from country to country so it's always good to check. You can see more detailed information about what is included in the price by moving your cursor over the text in the "Conditions" column. This information will also be in your confirmation email and can be accessed via My Booking.
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Is breakfast included in the price?
This depends on the hotel and the room type. You can see if it's included by checking the text just below the room name. If it's not included, you can move your cursor over the text in the column "Conditions" to find out if it's available and what, if any, the additional costs are. This information will also be included in your confirmation email and at My Booking.com.
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Do I pay a reservation fee to Booking.com?
What does the crossed out rate mean next to my room type?
In the event of a crossed-out rate, we look at the prices currently being charged by the property in the 30-day window around your proposed check-in date. From the prices within this window, we display the third-highest price on offer as the crossed-out rate. To ensure we are making a fair comparison, we always use the same booking conditions (meal plan, cancellation policy and room type). This means that you get the same room for a lower price compared to other check-in dates at the same time of year.
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Do I pay the full price for my child(ren)?
Information regarding children can be found under "Hotel Policies." Please take note of the following:
- Added fees for children, if any, are not included in the reservation price.
- During the online booking process, please note your request for any extra beds/cribs in the "Special Requests" box provided.
- If you’ve already booked your stay, just click on the link provided in your email confirmation or at My Booking.com to request an extra bed.
- We suggest calling the hotel prior to arrival to guarantee your request. You will find the hotel’s contact information in your confirmation email. Lbh pna nyjnlf <n ery="absbyybj" uers="trareny.ra.ugzy?gzcy=qbpf/phfgbzre_freivpr">pbagnpg hf</n> gb pbasvez ninvynovyvgl orsber lbh obbx.
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Can I use discount coupons (e.g. issued by magazines, stores, etc.)?
Credit Cards
Can I make a reservation without a credit card?
You'll need a valid credit card to guarantee your reservation with most hotels. However, we are offering an increasing number of hotels that will guarantee your booking without a credit card. You also have the option to book a hotel using someone else’s credit card, provided you have their permission. In this case, when making your reservation please note the card holder’s name and confirm that you have permission to use their card in the "Special Requests" box.
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The hotel has charged my credit card--what should I do?
Booking.com never charges your credit card. Please check the payment conditions in your confirmation email to ensure the charge is not just part of the hotel’s reservation policy. If you think you have been charged in error, please contact the hotel directly.
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Can I use a debit card to complete my reservation?
When you make a reservation, there may be instances where the hotel will contact your credit (or debit) card company to confirm that the card you are using is valid and hasn’t been reported lost or stolen. At this time, they may also check to see if the card has enough money to cover the transaction. This is communicated in the form of a pre-authorization for the full amount of your reservation.The hotel, however, will not proceed with the charge. The time at which your card will be charged will depend on the terms and conditions of your booking.
What’s the difference between a pre-authorization and an actual charge to my credit card?
Pre-authorizations are common but are often confused with actual charges. While in-store purchases are immediately charged and deducted from your available balance, pre-authorizations are temporary holds. The length of the hold will vary, and your credit card company can advise you on how they handle this.
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How will I know if my card has been pre-authorized?
Your available balance will be reduced temporarily by the full amount of your reservation. You may also see “pending transactions” on your credit card account summary. If you’re not sure if your card has been pre-authorized, both the hotel and your credit card company can verify this.
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How long will the pre-authorization hold affect my available balance?
Will the hold always equal the exact amount of my reservation?
In most cases, the hotel will pre-authorize your card for the full amount of your reservation. On occasion, you may see an amount slightly higher than the rate shown on Booking.com. If this does happen, the hotel can explain why this has occurred.
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Will this happen with all bookings made through Booking.com?
Hotels reserve the right to pre-authorize your card, but this doesn't mean it will occur with every booking. Don’t worry, if your card is pre-authorized, both the hotel and your credit card company are there to help. They may also be able to assist you with removing these holds sooner.
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Can I make a reservation for myself using someone else’s credit card?
Yes you can, but only if you have the card holder's permission. In this case, when making your reservation please note the card holder’s name and confirm that you have permission to use their card in the "Special Requests" box, and be advised that the hotel may also require authorization from the card holder. In the case of no-shows/late cancellations, any penalties will be charged to the card provided.
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Why do I need to give my credit card details?
Booking.com only requests credit card details to confirm your reservation with the hotel on your behalf. We will never charge your credit card. The hotel can check (pre-authorize) your credit card to ensure sufficient funds are available. After the check, the full amount will be available to you again. The hotel will only charge your credit card if you have requested a pre-paid room or if the cancellation policy, found under "Hotel Policies" and in the "Conditions" column, has not been followed.
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Which credit cards can I use to complete my booking?
Are my credit card details safe?
Booking.com uses a secure connection for your booking:
- Your personal data and credit card details are encrypted.
- Our secure server uses "Secure Socket Layer" (SSL) technology, the online industry’s standard.
- Our SSL certificate has been issued by Thawte.
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The credit card that I used to make a reservation is no longer valid. What should I do?
Please contact the hotel directly. You can find their contact information in your confirmation email or online via My Booking.com. For security reasons, never provide your credit card details by email.
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Payments
I am entering my credit card details. When will I be charged?
Booking.com will never charge your credit card. The payment for your stay is processed by the hotel during or after your stay unless otherwise stated. You can find the hotel's specific payment policy under "Hotel Policies," in the "Conditions" column of the room descriptions, and in your confirmation.
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Does the hotel need a deposit or payment in advance?
Can I pay for my stay in advance?
It depends on the hotel. Please contact the hotel after your booking to be sure, and to make the necessary arrangements. You can find the hotel’s contact information in your confirmation email or online at My Booking.com.
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Reservation Process
During the booking process you can enter any special requests into the "Special Requests" box on the "Your Details" page. Once you have received your booking confirmation, you can follow up with the hotel directly to confirm that your request can be met.
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Can I book a hotel for day use?
How do I find out how many bedrooms are in an apartment/suite?
The number of bedrooms should be clearly stated in the room description. If the information is not there, or is unclear, you can always contact us. If you have already made your reservation, you can contact the hotel directly with the contact details provided in your confirmation email and at My Booking.com.
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How can I make a group reservation?
Hotel Policies
I will be arriving earlier/later than the stated check-in time. Can I still check in?
Usually this is not a problem; you can arrange for an after-hours check-in with most hotels. However, you should always confirm with the hotel. You can use the "Special Requests" box in the booking process to inform them of your estimated arrival time in writing. Once you’ve received your confirmation you can follow up with the hotel directly using the contact information provided.
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How can I find a hotel's check-in/check-out times?
How do I get more information about the room or hotel facilities?
I want to check out after the stated check-out time. What should I do?
I want a smoking room, but I can only choose a non-smoking room. How can I request a smoking room?
How do I find out if a hotel allows pets?
Confirmation
How do I know if my reservation is confirmed?
As soon as you've completed the booking process, a confirmation page will appear. This page shows all of your reservation details, including the booking number and your PIN code, so you can access your confirmation online at My Booking.com. We'll also send you a confirmation email with all of your booking information.
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What is my PIN code and what do I need it for?
Your PIN code is the 4-digit number in your booking confirmation. Used with your booking number, it allows you to log in to My Booking.com. At My Booking.com you can view, change or cancel your booking. Remember to keep your PIN code confidential.
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I have booked a hotel but haven't received a confirmation by email. What should I do?
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What is "My Booking" and how do I use it?
My Booking.com is a self-service tool, which you can use to view, cancel or change your reservation online. You can access My Booking.com directly from:
- Booking.com -- the link is on the upper right hand side of the screen.
- With the link provided in your confirmation email.
- To log in to My Booking.com, just enter the PIN code and booking number you received in your booking confirmation.
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Are the facilities in the room that I have booked guaranteed?
In the interest of better serving our customers and improving the lines of communication between hotels and guests, you may occasionally receive such emails. When sending these emails, we use email aliases to protect the privacy of our customers. And on occasion, our system will automatically forward the email from the hotel to our customers by using these aliases.
Please be aware that this correspondence will be generated by the hotel and sent via Booking.com on their behalf. As such, Booking.com cannot be held liable for the content of the message. If you feel that the content of this message is inappropriate or contains spam, we ask that you report this information by clicking on the link located in the bottom right corner of the email.
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Cancellation/Change of a Reservation
Can I cancel or change my reservation through Booking.com?
Yes, it’s easy to cancel or change your booking via our self-service tool at My Booking.com. Please remember to check the hotel’s cancellation policy before making any changes to your reservation. Non-refundable rooms and other special deals may have a different cancellation policy. Room-specific cancellation information can be found next to the room type under the "Conditions" column on the hotel's page.
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If I need to cancel my booking will I pay a cancellation fee?
Cancellation policies vary from room to room. You can usually cancel or change your booking up to 24 hours before your planned arrival time. You can check to see what a hotel’s policy is, and whether they will charge a cancellation fee, under "Hotel Policies." This information is also included in your confirmation email. Please note that if your room is non-refundable or part of a special deal, it may have a different policy. You can see specific room policies under the "Conditions" column next to "Room Type."
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Where can I find the cancellation policy of the hotel?
Room-specific cancellation information is included next to the room type under the "Conditions" column. Please note that with special deals, the cancellation or deposit policy differs from the normal policy, so make sure to check both. The specific information relevant to your booking will also be included in your confirmation and on My Booking.
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Can I cancel or change a Flash Deal or non refundable booking?
How do I know if my booking has been canceled?
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Extra Facilities
How do I know if the hotel has parking facilities and how can I reserve a space?
How can I find out if the hotel offers a shuttle service and how can I book it?
If the hotel offers a shuttle service it will be listed under "Hotel Facilities," by "Services." Once you have made your reservation you can arrange the airport shuttle directly with the hotel. The hotel’s contact information is listed in your booking confirmation. Please remember to have your flight details ready.
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Can I store my bags at the hotel before check-in or after check-out?
You can see if a hotel offers luggage storage under "Hotel Facilities" on the hotel's page. If you need more information about the hotel's luggage storage facilities, please contact the hotel directly using the contact details provided in your booking confirmation.
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How do I find out if a hotel has a certain facility, e.g. an elevator?
Directions
Where can I find the address of the hotel?
Where can I find directions to the hotel?
You can find directions to the hotel in several ways:
- In your confirmation email you'll find a link to a route planner, with the hotel’s details already entered - just choose your starting point.
- Add the directions straight to your TomTom from your confirmation page.
- Or access the GPS coordinates anytime, along with online driving directions, at My Booking.com.
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