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For each reservation, Booking.com provides a unique and anonymous alias email address for both you and the property. All messages sent to this alias email will be forwarded to the property, including links, images, and attachments (up to 15 MB).
For security purposes, Booking.com has an automated system that monitors communication for malicious content. This includes spam and the limitation of certain file types, such as .zip, .rar and .exe.
Please be aware that email communication generated by the property will be sent on their behalf by Booking.com. Booking.com cannot be held accountable for the content of the communication. If you suspect that the content of the communication is inappropriate, suspicious or contains spam, we ask that you report this information by clicking on the link at the bottom right corner of the email.
All communications will be stored by Booking.com for up to 6 months after check-out. Booking.com can access direct communications upon request from either you or the property, and if strictly necessary, for security or law enforcement purposes, such as fraud detection and prevention.
Booking.com may analyze anonymous communications to improve its services. If you don't want Booking.com to monitor or store your direct communications, please do not use the direct communication features offered by Booking.com, including direct communications through alias email addresses.
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