What is a cookie?
A cookie is a small amount of data placed on the computer of a user by a website.
Webpages have no memory. A user who surfs from page to page within a website is not recognized as the same user across pages. Cookies enable the user's browser to be recognized by the website. Therefore, cookies are mainly used to remember the choices a user has made (e.g., remembering the language you speak), or to recognize recurring visitors to the site.
Do all cookies do the same thing?
No, there are different types of cookies used for different purposes. Cookies can be distinguished by function, lifetime and the party that places them.
Booking.com offers its users an advanced and user-friendly website that adapts automatically to their needs and wishes. To achieve this, our website uses 4 types of cookies:
How long do Booking.com cookies stay active?
Booking.com uses several cookies, with a varying lifespan. The maximum lifespan we set on some of them is 5 years. All cookies can be erased from the browser when desired.
How do I recognise Booking.com cookies?
You can find the Booking.com cookies in your browser settings.
Does Booking.com use third party cookies?
Yes. Booking.com uses the services of trusted and recognised online advertising and marketing companies. To enable their services, these companies need to place cookies.
The providers we use are committed to building consumer awareness and establishing responsible business and data management practices and standards. Most of these companies are a member of the Network Advertising Initiative (NAI) and/or the Interactive Advertising Bureau (IAB). Members of NAI and IAB adhere to industry standards and codes of conduct. The NAI and IAB members offer a general opt-out function of the behavioural advertising. Please visit www.networkadvertising.org and www.youronlinechoices.com to identify the NAI members that have placed an advertising cookie file on your computer. To opt out of an NAI or IAB member's behavioural advertising programme, simply check the box that corresponds to the company from which you wish to opt out.
Who has access to Booking.com cookie data?
Only Booking.com has access to the cookie data of Booking.com. Please note that from time to time, we may use third party service providers for marketing analysis and quality improvement purposes. Cookies placed by third parties may be accessed by these third parties.
Does Booking.com monitor my online behavior?
No. Booking.com statistically analyzes the behavior of all users only on our own website. You may receive ads from Booking.com on different sites (retargeting), which is based on your history on our website. This information is anonymous. We do not follow your behavior outside of Booking.com.
How can I manage my cookie preferences?
Using your browser settings (e.g., Internet Explorer, Safari, Firefox, Chrome) you can set which cookies to accept and reject. It depends on your brand of browser where these settings are located. Using the "Help" function in your browser, you can locate the relevant settings.
Please note that if you do not accept certain cookies, you may not be able to use some functions on our website. Please also note that opting out of an advertising network does not mean that you will no longer receive or be subject to online advertising or marketing analysis. It means that the network from which you opted out will no longer deliver ads tailored to your web preferences and usage patterns.
Why we process your personal data
Booking.com processes your personal data for the following purposes:
1) Making reservations via the Website.
2) Evaluating your stay at a location booked through the Website, and placing this evaluation on the Website (only with your consent).
3) Informing you about interesting offers (only with your consent).
We may also use your personal data to detect fraud and/or other illegal acts aimed at Booking.com.
Personal data collected by Booking.com
Booking.com collects the following personal data: your name, address, email address, telephone number, credit card details and, to the extent available, reservation preferences and smoking preference. This information is required to process, book and complete your reservation.
Booking.com may also process data about your computing device such as IP address, browser type, and (for users of our service through a mobile device) Unique Device Identifier, operating system, application version and latitude/longitude. These data are typically non-identifying or anonymised, but may nevertheless be considered personal data either by themselves or when combined. In these cases the data will be processed in accordance with European data protection law.
Transfer to third parties
Under certain conditions Booking.com may transfer your personal data to the following third parties:
The accommodation you booked
For the purpose of completing your booking we will disclose your name, contact details and the credit card details to the relevant accommodation with which a booking is made. We will only provide those elements to the accommodation that are required for it to process your reservation.
By completing a booking, you agree to be invited to complete our guest review form. If you wish, the review can be completed anonymously. By completing the guest review, you agree that it can be used on our Website on the relevant accommodation information page and on other such platforms and social media (wholly or partly) owned, controlled, managed or hosted by us or our trusted business partners for the sole purpose of informing future customers on the service level and quality of the relevant accommodation. We reserve the right to adjust, refuse or remove review forms at our sole discretion. The guest review form should be regarded as a survey and does not include any commercial offers, invitations or incentives whatsoever.
From time to time, we may use third party service providers as data processors for the purposes specified above. For example, we may use service providers to send reservation information to accommodations electronically. Processing by these third parties takes place under our instruction. These parties are bound by data processing agreements and confidentiality agreements.
We may share and disclose your personal details and information to a government or investigative authority if required by law (or any regulation having the force of law), legal process, criminal investigation, court order or subpoena. Booking.com may also disclose your personal data if it is strictly necessary for the prevention, detection and prosecution of criminal acts.
In accordance with European data protection laws, strict security procedures are observed within Booking.com to prevent personal data misuse and unauthorized access.
In order to protect and safeguard the personal data provided to us, we have implemented and use appropriate business systems and procedures. Furthermore, we have implemented and use security procedures and technical and physical restrictions for accessing and using personal information. Only authorized employees are permitted to access personal information for performing their duties in respect to our services.
Your credit card details will be stored by us for a maximum of 10 days after a booking is made. After that period, your credit card data will be irrevocably deleted from our systems, unless you have stored your credit card details in your personal account.
Control over your personal data
You always have the right to review the personal data you have stored with us. You can request your personal data by emailing us at: <n uers="znvygb:firstname.lastname@example.org">email@example.com</n>
Please write "Request personal data" as the subject line of your email.
If your personal data is incorrect we will change it at your request. You can also ask Booking.com to remove your personal data from its database by sending us an email to the aforementioned email address.
Booking.com B.V. is the data controller for the processing personal data. Booking.com B.V. is a private limited liability company, incorporated under the laws of the Netherlands and has its offices at Herengracht 597, 1017 CE Amsterdam, the Netherlands. The Dutch Data Protection Authority Notification number is 1288246. If you have any suggestions or remarks about this privacy statement, please send an email to: <n uers="znvygb:firstname.lastname@example.org">email@example.com</n>
Changes to this statement
Last updated: July 10, 2012