Best Price Guaranteed
We promise that when you book with us, you’ll get the lowest possible price. Guaranteed.
On the off chance you find a room online for a lower rate, we’ll match it. Just make sure:
- 1. You have contacted us immediately after booking with all the details of the other deal including a link to the offer on the website and the exact price being quoted.
- 2. You contact our Customer Service team after you've finished your reservation.
- 3. The other deal is subject to the same booking conditions you’ve opted for with Booking.com. This means:
- It is the same property
- It is the same room type, apartment type, etc.
- Same room type
- It has identical room conditions attached (including the meal plan, cancellation policy, package offer, etc.)
- 4. The conditions of your booking with us still allow penalty-free cancellations and modifications.
If we can't match the lower price because of these 4 terms, your existing reservation is still valid - including the cancellation policy.
NOTE: If you decide to cancel your booking, you’re still free to do so. But wait - if you can't cancel anymore (like when you book last-minute or choose a non-refundable room) we'll still accept your claim. Just be sure to contact us within 24 hours of booking.
Our Best Price Guarantee offer does not apply if you contact us after check-in, or:
- 1. You book at a website that doesn't reveal the name of where you’ll be staying until after you've booked...or
2. You make a booking through, or in combination, with:
- Membership rates
- Frequent stayer rates
- Loyalty points
- Other "reward" type programs or special promotions available through the property itself