As soon as you have completed the booking process the confirmation page appears. This page shows all of your reservation details, including the booking number and your PIN code, so you can access your confirmation online at ‘My Booking.com’. We also send you a confirmation email with all your booking information.Close (x)
Yes, it’s easy. You can cancel or change your booking via our self-service tool ‘My Booking.com’. Please, remember to check the hotel’s cancellation policy before making any changes to your booking. Non-refundable rooms and other special deals can have a different cancellation policy. Room specific cancellation information is included beside the room type under the ‘Conditions’ column.Close (x)
A valid credit card is needed to guarantee your reservation with most hotels. We do offer a small but growing number of hotels, however, that will guarantee your reservation without a credit card. You can also make a booking using someone else’s card provided you have their permission. In this case please confirm the card holder’s name and that you have permission to use their card, in the ‘Special Requests’ box when making your booking.Close (x)
If you cannot find the information in our Frequently Asked Questions, we invite you to contact our team:
Contact us by email
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