€£$
Hotel's Currency
Top currencies:
- AUD Australian Dollar
- CAD Canadian Dollar
- € Euro
- £ Pound Sterling
- SGD Singapore Dollar
- US$ U.S. Dollar
- AUD Australian Dollar
- R$ Brazilian Real
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- DKK Danish Krone
- € Euro
- HUF Hungarian Forint
- INR Indian Rupee
- ILS Israeli New Sheqel
- ¥ Japanese Yen
- MXN Mexican Peso
- NOK Norwegian Krone
- PLN Polish Zloty
- £ Pound Sterling
- SGD Singapore Dollar
- SEK Swedish Krona
- CHF Swiss Franc
- AED U.A.E. Dirham
- US$ U.S. Dollar
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- Suomi
- Svenska
- Dansk
- Čeština
- Magyar
- Română
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- 简体中文 [Zhongwen]
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- Ελληνικά
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- Türkçe
- Български
- عربي
- 한국어
- עברית
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- Українська
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- ภาษาไทย
- Eesti
- Hrvatski
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- Slovenščina
- Tiếng Việt
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- Íslenska
You are here: Home > Frequently Asked Questions
Frequently Asked Questions
Top 10 Questions
All facilities listed in the room descriptions are included in the room price. To see the facilities, just click on the room name in the "Room Type" column. You can see if breakfast or anything else, such as taxes, are included by moving your cursor over the text in the "Conditions" column. This information will also be in your confirmation email and can be accessed via My Booking.
Can I make a reservation without a credit card?
You will need a valid credit card to guarantee your reservation with most hotels. However, we do offer an increasing number of hotels that will guarantee your booking without a credit card. You also have the option to book a hotel using someone else’s credit card provided you have that person's permission. In this case, when making your reservation please note the card holder’s name and confirm that you have permission to use their card in the "Special Requests" box.
How do I know if my reservation is confirmed?
As soon as you have completed the booking process, the confirmation page appears. This page shows all of your reservation details, including the booking number and your PIN code, so you can access your confirmation online through My Booking. We also send you a confirmation email with all your booking information.
Can I cancel or change my reservation through Booking.com?
Yes, it’s easy to cancel or change your booking via our self-service tool My Booking. Please remember to check the hotel’s cancellation policy before making any changes to your reservation. Non-refundable rooms and other special deals may have a different cancellation policy. Room-specific cancellation information can be found next to the room type under the "Conditions" column on the hotel's Booking.com page.
What is my PIN code and what do I need it for?
Your PIN code is the 4-digit number on your booking confirmation. This number, in combination with your booking number, allows you to log in to My Booking where you can view, change or cancel your booking. Please remember to keep your PIN code confidential.
Where can I find the hotel’s phone number and/or email address?
After booking, all of the hotel’s details (including phone number and email address) can be found in your online booking confirmation, confirmation email, and through My Booking.
How can I see how much a hotel room costs?
Once you have entered the dates of your stay, the rates will be clearly displayed along with the available room types.
I am entering my credit card details. When will I pay?
Booking.com will never charge your credit card. The payment for your stay is processed by the hotel during or after your stay unless otherwise stated. You can find the hotel's specific payment policy under "Hotel Policies," in the "Conditions" column of the room descriptions, and in your confirmation.
Does the hotel need a deposit or a payment in advance?
Most hotels do not require an advance payment or deposit. If they do, you will find the details under "Hotel Policies" on the hotel’s Booking.com page and in your confirmation email.
We have children; can we get extra beds/cribs in the room?
Information regarding children and extra beds/cribs can be found under "Hotel Policies." Please take note of the following:
- Added fees for children, if any, are not included in the reservation price.
- During the online booking process, please note your request for any extra bed/crib in the Special Requests box provided.
- If you’ve already booked your room, just click on the link provided in your email confirmation and on My Booking to request an extra bed.
- We recommend calling the hotel prior to arrival to guarantee your request. You will find the hotel’s contact information in your confirmation email. Lbh pna nyjnlf <n ery="absbyybj" uers="trareny.ra-hf.ugzy?qpvq=1;gzcy=qbpf/phfgbzre_freivpr">pbagnpg hf</n> gb pbasvez ninvynovyvgl orsber lbh obbx.
Searching
Where can I find the hotel’s phone number and/or email address?
After booking, all of the hotel’s details (including phone number and email address) can be found in your online booking confirmation, confirmation email, and through My Booking.
How can I see how much a hotel room costs?
Once you have entered the dates of your stay, the rates will be clearly displayed along with the available room types.
Can I make a booking for tonight on your website?
Yes, you can! Just be sure to take extra care when entering all of your information (especially your credit card number) as we may not have enough time to contact you to amend any errors, which could jeopardize your reservation.
How can I search only for hotels that are available for the period I want to stay?
Booking.com automatically shows only those hotels that have availability for the dates you enter.
Can I search for hotels by price?
Yes, but only after you have entered a destination and your dates of travel. Once you have done this, you will be shown a list of available hotels. At the top of the page you can see a "Sort by:" bar, which includes the option of sorting the hotels by price. When you click on "Price," you can sort the hotels by price in combination with specific available room types.
Can I limit the search to show hotels in a specific district or near a landmark?
Yes, you can refine your search in several ways:
- You can enter the district or landmark directly into the "Destination/Hotel Name:" field in search box.
- If you have already started a search you can use the filters on the left hand side of the page, including the "District" filter.
- You can also choose points of interest from the ‘In and around’ section below the map on the left side of the page.
- You can use the map to browse hotels by clicking "Show map." Then move your cursor over the tagged hotels and landmarks and click on them to see further information.
What is the location of the hotel?
On the left hand side of the hotel’s Booking.com page you can see a map. By clicking on "Show map" you can see the hotel’s location. The hotel you are looking at will be tagged in orange; nearby hotels are tagged in blue. Your confirmation email will also contain a link that allows you to map your route to the hotel.
How can I search for hotels that have rooms large enough for families?
There are 2 ways you can search for family rooms:
- When entering your destination and dates of stay, you can select the number of rooms you'd like, along with the number of adults and/or children that will need to be accommodated. The hotels shown will be limited to those that can match your specific requirements.
- After you have entered your destination and started your search you will see a list of hotels. On the left side of the page is a filter box that says "Filter by." You can check "Family Rooms" under "Facility." This will limit the search results to hotels with family rooms.
How do I search for hotels with specific facilities, such as an indoor swimming pool?
After you select your destination and dates of your stay, a list of available hotels is displayed. To the left of this list you will see the option to "Filter by" different categories. Under the "Facility" category you can click on one or more of the options listed. This will allow you to see only the hotels that meet your needs.
Can I limit my search to hotels with facilities for people with a disability?
Yes, you can. When you enter a location and start your search, you will see a list of hotels. On the left side of the page, you will find a filter box. In the "Facility" category, you can check the box next to "Rooms/Facilities for Disabled Guests." This will limit your search results to hotels that meet your needs. You can always contact us to confirm availability before booking.
Room Types
We have children; can we get extra beds/cribs in the room?
Information regarding children and extra beds/cribs can be found under "Hotel Policies." Please take note of the following:
- Added fees for children, if any, are not included in the reservation price.
- During the online booking process, please note your request for any extra bed/crib in the Special Requests box provided.
- If you’ve already booked your room, just click on the link provided in your email confirmation and on My Booking to request an extra bed.
- We recommend calling the hotel prior to arrival to guarantee your request. You will find the hotel’s contact information in your confirmation email. Lbh pna nyjnlf <n ery="absbyybj" uers="trareny.ra-hf.ugzy?qpvq=1;gzcy=qbpf/phfgbzre_freivpr">pbagnpg hf</n> gb pbasvez ninvynovyvgl orsber lbh obbx.
What's the difference between a Double room and a Twin room?
A Double Room has one double bed and a Twin Room has 2 twin beds. If a room is called Double/Twin, it can be set up for either type. You can specify your bed-type preference in the Special Requests box during the booking process.
What do “ Non-refundable,” “FREE cancellation,” etc. mean next to my room type?
It means that the policies for that room type differ from normal hotel policy, usually because of a special low rate. When you move your cursor over the text you can see an explanation for the conditions; please read it carefully.
Can I request an extra bed in my room and will there be extra fees?
Information regarding extra beds can be found under "Hotel Policies." Please take note of the following:
- Additional fees, if any, are not included in the reservation price.
- During the online booking process, please note your request for an extra bed/crib in the Special Requests box provided.
- If you’ve already booked your room, just click on the link provided in your email confirmation and on My Booking to request an extra bed.
- We recommend calling the hotel prior to arrival to guarantee your request. You will find the hotel’s contact information in your confirmation email. Lbh pna nyjnlf <n ery="absbyybj" uers="trareny.ra-hf.ugzy?qpvq=1;gzcy=qbpf/phfgbzre_freivpr">pbagnpg hf</n> gb pbasvez ninvynovyvgl orsber lbh obbx.
Pricing
All facilities listed in the room descriptions are included in the room price. To see the facilities, just click on the room name in the "Room Type" column. You can see if breakfast or anything else, such as taxes, are included by moving your cursor over the text in the "Conditions" column. This information will also be in your confirmation email and can be accessed via My Booking.
Are the prices shown on Booking.com per person or per room?
The price we show is for the room for the entire length of the stay, unless otherwise stated in the room type and description.
Are taxes included in the price?
This depends on the hotel and on the room type selected, but it’s easy to see what is included by checking the text under the room name. Tax requirements change from country to country so it is always good to check. You can see more detailed information about what is included in the price by moving your cursor over the text in the "Conditions" column. This information will also be in your confirmation email and can be accessed via My Booking.
Is breakfast included in the price?
This depends on the hotel and the room type. You can see if it is included by checking the text just below the room name. If it is not included, you can move your cursor over the text in the "Conditions" column to find out if it is available and if there is an additional charge. This information will also be included in your confirmation email and can be accessed via My Booking.
Do I pay a reservation fee to Booking.com?
No, we do not charge any fees at all.
What does the crossed out rate mean next to my room type?
In the event of a cross out rate, we have compared the offered rate with the second highest rate (to be) paid by another customer who made a reservation for that or a similar room within a period of 45 days before and 45 days after your (contemplated) stay. This means that you get the same room for a lower price compared to other customers who booked that room.
Booking.com provides the best available rates for the dates of your stay. It is not possible to have any further reductions on the price.
Do I pay the full price for my child(ren)?
Information regarding children can be found under "Hotel Policies." Please take note of the following:
- Added fees for children, if any, are not included in the reservation price.
- During the online booking process, please note your request for any extra bed/crib in the Special Requests box provided.
- If you’ve already booked your room, just click on the link provided in your email confirmation and on My Booking to request an extra bed.
- We suggest calling the hotel prior to arrival to guarantee your request. You will find the hotel’s contact information in your confirmation email. Lbh pna nyjnlf <n ery="absbyybj" uers="trareny.ra-hf.ugzy?qpvq=1;gzcy=qbpf/phfgbzre_freivpr">pbagnpg hf</n> gb pbasvez ninvynovyvgl orsber lbh obbx.
Can I use discount coupons (e.g. issued by magazines, stores, etc.)?
No, you cannot use discount coupons when booking on our website. In such cases you will need to follow the instructions given by the organization issuing the coupon.
Credit Cards
Can I make a reservation without a credit card?
You will need a valid credit card to guarantee your reservation with most hotels. However, we do offer an increasing number of hotels that will guarantee your booking without a credit card. You also have the option to book a hotel using someone else’s credit card provided you have that person's permission. In this case, when making your reservation please note the card holder’s name and confirm that you have permission to use their card in the "Special Requests" box.
The hotel has charged my credit card, what should I do?
Booking.com does not charge your credit card - Please check the payment conditions in your confirmation email to ensure the charge is not just part of the hotel’s reservation policy. If you feel you have been charged incorrectly, please contact the hotel directly.
Can I use a debit card to complete my reservation?
In general, hotels cannot accept a debit card to guarantee a booking. However, there are some exceptions. You will be able see if it is possible during the booking process.
What does pre-authorization mean?
Pre-authorization is a type of credit check that hotels can use to make sure that there are sufficient funds on a credit card to cover part or all of the price of stay.
Can I make a reservation for myself using someone else’s credit card?
Yes you can – only if you have permission from the cardholder. Please state this in the "Remarks" box when making your reservation. The hotel may require authorization from the cardholder
Please also note that in the case of a No Show, late cancellation any penalties will be charged to the card provided.
Why do I need to give my credit card details?
Booking.com only requests credit card details to confirm your reservation with the hotel on your behalf. We will never charge your credit card. The hotel can check (pre-authorize) your credit card to ensure sufficient funds are available. After the check, the full amount will be available to you again. The hotel will only charge your credit card if you have requested a pre-paid room or if the cancellation policy, found under "Hotel Policies" and room "conditions," has not been followed.
Which credit cards can I use to complete my booking?
To guarantee a reservation via Booking.com all hotels accept:
- MasterCard
- Visa
- American Express
Are my credit card details safe?
Booking.com uses a secure connection for your booking:
- Your personal data and credit card details are encrypted.
- Our secure server uses "Secure Socket Layer" (SSL) technology, the online industry’s standard.
- Our SSL certificate has been issued by Thawte.
The credit card that I used to make a reservation is no longer valid. What should I do?
Please contact the hotel directly. You can find their contact information in your confirmation email or online via My Booking. For security reasons, never provide your credit card details by email.
Payments
I am entering my credit card details. When will I pay?
Booking.com will never charge your credit card. The payment for your stay is processed by the hotel during or after your stay unless otherwise stated. You can find the hotel's specific payment policy under "Hotel Policies," in the "Conditions" column of the room descriptions, and in your confirmation.
Does the hotel need a deposit or a payment in advance?
Most hotels do not require an advance payment or deposit. If they do, you will find the details under "Hotel Policies" on the hotel’s Booking.com page and in your confirmation email.
Can I pay for my stay in advance?
It depends on the hotel. Please contact the hotel after your booking to be sure, and to make necessary arrangements. You can find the hotel’s contact information your confirmation email or online at My Booking.
In most cases the hotel will accept payment for the stay on a different card or in cash. Please ensure that the new card or cash is accepted by the hotel.
Reservation Process
During the booking process you can enter any special requests into the "Remarks" box on the "Contact Info" page. Once you have received your booking confirmation you can follow up with the hotel directly to confirm that your request can be met.
Can I book a hotel for day use?
No, bookings are for a one night minimum stay only. Booking.com can only reserve hotel rooms, not meeting rooms or conference facilities.
How do I find out how many bedrooms are in an apartment/suite?
The number of bedrooms should be clearly stated in the room description. If the information is not there, or is unclear, you can always contact us. If you have already made your reservation you can contact the hotel directly with the contact details provided on your confirmation email and on My Booking.
How can I make a group reservation?
Many hotels on our website can accommodate groups.- Please note that the number of rooms assigned to a group varies for each hotel and that special conditions may apply for group bookings. You can view this information under Hotel Policies.
Hotel Policies
I will be arriving earlier/later than the stated check-in time. Can I still check-in?
Usually this is not a problem; you can arrange for an after-hours check-in with most hotels. However, you should always confirm with the hotel. You can use the "Special Requests" box in the booking process to inform them of your estimated arrival time in writing. Once you’ve received your confirmation you can follow up with the hotel directly using the contact information provided.
What are the check-in and check-out times of a hotel?
Check-in and check-out times differ for each hotel. You will find them on the "Hotel Policies" section at the bottom of the hotel page as well as in your confirmation email.
How do I get more information about the room or hotel facilities?
Room facilities are clearly listed under each room type. To see the full list and photos just click on your desired room type. You can find all of the hotel facilities just below the block of room types under "Hotel Facilities".
I want to check out after the stated check out time. What should I do?
A late check-out can only be arranged with the hotel and usually depends on availability at the time of your stay. You can ask about the possibility at the front desk upon arrival.
I want a smoking room, but I can only choose a non-smoking room. How can I request a smoking room?
If there are no rooms listed as "smoking rooms", it means that the hotel does not allow smoking in rooms.
How do I find out if a hotel allows pets?
Pet policies are always displayed on the hotel’s page under "Hotel Policies".
Confirmation
How do I know if my reservation is confirmed?
As soon as you have completed the booking process, the confirmation page appears. This page shows all of your reservation details, including the booking number and your PIN code, so you can access your confirmation online through My Booking. We also send you a confirmation email with all your booking information.
What is my PIN code and what do I need it for?
Your PIN code is the 4-digit number on your booking confirmation. This number, in combination with your booking number, allows you to log in to My Booking where you can view, change or cancel your booking. Please remember to keep your PIN code confidential.
I have booked a hotel but I did not receive a confirmation by email. What do I have to do?
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What is "My Booking" and how do I use it?
My Booking is a self-service tool, which you can use to view, cancel or change your reservation online. You can access My Booking directly from:
- Booking.com, the link is on the top right-hand side of the screen.
- With the link provided in your confirmation email.
- To login to My Booking, just enter the PIN code and booking number you received in your booking confirmation.
Are the facilities in the room that I have booked guaranteed?
Yes, the room facilities listed under each room type are guaranteed by the hotel.
Cancellation/Change of a Reservation
Can I cancel or change my reservation through Booking.com?
Yes, it’s easy to cancel or change your booking via our self-service tool My Booking. Please remember to check the hotel’s cancellation policy before making any changes to your reservation. Non-refundable rooms and other special deals may have a different cancellation policy. Room-specific cancellation information can be found next to the room type under the "Conditions" column on the hotel's Booking.com page.
If I need to cancel my booking will I pay a cancellation fee?
Cancellation policy varies from room to room. Usually you can cancel or change your booking up to 24 hours prior to arrival time. You can check what a hotel’s policy is, and whether they will charge a cancellation fee, under "Hotel Policies". This information is also included in your confirmation email. Please note that non-refundable and other "special deal" rooms may have a different policy. You can see specific room policies under the "Conditions" column next to "Room Type".
Where can I find the cancellation policy of the hotel?
Room-specific cancellation information is included next to the room type under the "Conditions" column. Please note that with special deals, the cancellation or deposit policy differs from the normal policy, so it’s wise to check both. The specific information, relevant to your booking, will also be included in your confirmation and on My Booking.
Can I cancel or change a Hot Deal or Non Refundable booking?
It is not possible to change the dates of stay for "Hot Deals" and "Non-Refundable" bookings because of their special low rates. If you choose to cancel reservations for these rooms, you may incur charges according to the hotel’s policy.
How do I know if my booking has been canceled?
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Extra Facilities
How do I know if the hotel has parking facilities and how can I reserve a space?
Under "Hotel Facilities" you can see if the hotel has parking, and if any restrictions apply. If the hotel requests that you reserve parking, please contact them directly with the contact information provided in your booking confirmation.
How can I find out if the hotel offers a shuttle service and how can I book it?
If the hotel offers a shuttle service it will be listed under "Hotel Facilities," by "Services." Once you have made your reservation you can arrange the airport shuttle directly with the hotel. The hotel’s contact information is listed in your booking confirmation. Please remember to have your flight details ready.
Can the hotel store my luggage before check-in or after check-out?
If the hotel has a baggage storage it will be displayed on the hotel’s page under "Hotel Facilities." For more information regarding the hotel’s facilities on baggage storage please contact the hotel directly using the contact details provided after completing the booking
How do I find out if a hotel has a certain facility, e.g. an elevator?
Under "Hotel Facilities" you can see a list of all the hotel’s facilities, activities and services.
Directions
Where can I find the address of the hotel?
You can see the hotel’s address at the top of the hotel’s page on Booking.com. It is also included in your booking confirmation email.
Where can I find directions to the hotel?
You can find directions to the hotel in several ways:
- In your confirmation email you will find a link to a route planner, with the hotel’s details already entered - just choose your starting point.
- You can also add the directions straight on to your TomTom from your confirmation page.
- Or access the GPS coordinates anytime, along with online driving directions, on My Booking.
Guest Reviews
We invite you (by email) to write a review after you have booked through us and stayed at the hotel.
Everyone who books through Booking.com will be invited to write a review after their stay.
You are not able to edit a review once it has been submitted.
Why has my review not been posted yet?
We receive many reviews. It can take a couple of days for them to appear on the website.
Does Booking.com amend reviews?
No. Once we have checked for obscenities, we post all reviews as they were submitted (both positive and negative).
Does Booking.com write reviews?
Absolutely not. We are proud that all of our reviews are written by real guests who have stayed in the hotels they are reviewing.
Can I also leave a comment anonymously?
Yes, you can also leave a review anonymously; in this case only your country, date of review and "you were traveling as" will be shown.
Can I write the review in the language that I want?
Yes, you can. We support the website in 41 languages. We recommend that you write in the language you chose when making the booking.
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