Silken Gran Hotel Havana

O quarto era confortável, com um terraço na varanda muito agradável. Gostei também dao serviço de restaurante

Não gostei da decoração do lobby. Não fornecem cama extra para crianças

Quarto de tamanho bom, com cama confortável e lençóis finos. Banheiro com acabamento em mármore de bom gosto. No quarto tudo é novo e bastante limpo. Localização privilegiada, perto do metrô, em uma Avenida muito bonita.

As paredes do hotel são bastante finas e é possível ouvir a pessoa do quarto ao lado abrindo a torneira do banho, o telefone tocando, etc. Assim, penso que o hotel deve providenciar urgentemente o isolamento acústico das paredes. O café da manhã é caro (mas a maioria dos cafés da manhã de hotéis da Europa não têm bom custo-benefício)

O design e o conforto dos quartos, assim como a localização muito central e muito próxima de tudo aquilo que se procura numa cidade.

A localização

O barulho da rua é muito desagradável. Principalmente à noite, apesar da rua não ser muito movimentada. As janelas não têm grande isolamento sonoro.

Regardless of language barriers, the staff were always very helpful. Decor is extremely nice. Room very comfortable and excellent to return to after a long day of Spanish sight-seeing, eating, drinking and shopping.

I enloyed the luxury of the hotel and the toileties suppied

Firstly the reception area is spectacular and gives the impression of grandeur. Staff are particularly attentive and friendly. The rooms are beautifully appointed and equipped with beds which are the most comfortable I have EVER slept in. Felt like a five star hotel and Very affordable.

Location was convenient for my individual needs, which was the main reason for choice. Staff were friendly and helpful. Security was better than expected (electronic room key required to operate elevator in ascending direction from ground floor). Reception staff were comfortable in several international languages. The rooms security safe was sufficiently large to accomodate a laptop.

The cost was expensive for a single room (no apparent reduction for single person occupancy). There was excessive noise from bathroom drainage of adjacent rooms (particularly from rooms above). Continental breakfast was expensive (over 18 euros). The coffee/snack bar was unmanned (for 20 minutes, approaching midday) on the only occassion that I attempted to use it for a light snack instead of breakfast (during a one night only stay).

Easy to get around the City. Friendly reception and well looked after while there.

The taxi drivers outside exploit hotel customers by overcharging for rides.

Staff was very helpful, hotel was very clean and it was close to tourist areas, shopping, restaurants, and fun. We also liked the intimacy in that it was not such a huge hotel. The evening jazz/blues was nice also.

Friendly relaxed feel of the hotel. Staff very friendly and helpful.

Decor was dark and drab, although modern

I have only one issue, that the room comprised of 2 singel beds put together and not a double as requested.

Location / rooms / staff