Gran hotel Cervantes

This reviewer provided a score but did not have any comments

This reviewer provided a score but did not have any comments

em geral de tudo

falta alguns pordutos na casa de banho

Da devolução do dinheiro pago pela reserva.

A estrutura em si é agradavel, bem como a localização

O hotel devia usufruir do seu hall de entrada fabuloso bem como o bar. Ter mais animação, inclusivé dar uso ao seu equipamento de som, visto que na zona nao existia vida nocturna. Uma coisa que falta neste hotel principalmente, são os minibares de quarto, é uma grande falha. É um bom hotel para férias em familia, agora para jovens que se querem divertir nao é o mais apropriado. Entre outros.

This reviewer provided a score but did not have any comments

This reviewer provided a score but did not have any comments

The staff was friendly. I arrived early and my room was ready, great value for money.

The hotel is in a very good location and very convenient for shops, restaurants, trains and buses.

Having stayed in Cervantes in March I was really looking forward to my visit in June. Unfortunately I found the whole stay very disappointing. I had to wait an hour before being given a room, other people checking in immediately before & after me were given their rooms immediately. No offer to look after luggage so I could go for a snack, I was waved over to seating area and told to wait an unspecified length of time, I asked how long they said they would call me. I was not called & the people I had dealt with went off for on their break (presumably lunch). I presumed delay was due to the fact the room I had requested on high floor with evening sunshine was not ready. I got fed up waiting & asked reception for update only to be told room was ready for 20 minutes, why was I not called, I was the only person sitting in reception. The room I was given was on low floor right over entrance door with no afternoon or evening sun at all, it did get a little morning sun when it was not in shadow from other buildings. It was noisy I hardly slept for the four nights. Late at night I was kept awake by loud singing at the entrance from party goers over for stag and hen parties. In the middle of night it was the refuse lorries noisily collecting the bins, early in the morning coaches parked across the road from entrance had their engines running for over an hour while waiting for their passengers to depart on day trips. While the beds were comfortable there was mould on the tiles in the bathroom and a slight intermittent odour from the bathtub drain. The quality of the food at breakfast was poor. Eggs not fully cooked & even the whites were runny, bacon very salty, the toasters take forever to toast. All the hot food was barely lukewarm, even the coffee. On my last morning a staff member came into my room at 9 a.m to see if I was gone, surely reception could have advised my room was still in use. I wont be back.

It's located in the centre and close (but not next) to the beach.

Some reviews mentioned that this is a 'design' hotel but it is definitely not. The restaurant gets very crowded at breakfast (mostly elderly people) and waiting for an elevator takes forever. Wifi is expensive. "Sea view" means that you'll have a peek through the adjoining buildings.

good food,overall was great.

recepnion staff nead to learn politnes.

The selection of food was mediocre on the first two evenings of our stay, and the dress code was slack (several men wore shorts for their evening meal)

The hotel was welcoming and the breakfast was huge - although did not eat in restaurant any other time - it is ideal for the beach and great for the shops and only a short trip from the airport.

Although cheap for the triple room - so bill split 3 ways - we did find the round of drinks (2 diet cokes and a lime and soda) was expensive at 10 euros!!!