Carlton Plaza    

everything,, perfect location ,, great staff

Excellent Location, fantastic facilities, good value for money. Really highly recommend.

Breakfast

Location

Staff was horrible. I had a hard time with the language. And was extremely upset by the unfriendly attitude towards Portuguese people and Portuguese language. In a place were most of the population is Portuguese this is really wild. It is a 5 stars that looks like a back pack hostel careless about who is staying there. Do not go there!

Seemed old and institutional, no carpet anwhere. Jacuzzi didn't work when we we were there.

The women that cleaned the 4th floor was helpful and surely the best part of the stay. She is by far the best staffmember we came across on our 5 days stay at the hotel!!!

Were do I start? There is no swimmingpool nor was the jacussi working, it even leaked into the lobby; the waiters in the breakfast were talking more between each other to notice the complete lack of any drinks, glasses etc...., the bartender was rude and him along with other members of staff argued with the customers, told us that we could not take a bottle of champagne that we bought at the bar to the reasturant afterwards were we had a table booked. We had planned a birthdayparty for my wife, and even the menu was not what we asked for! And then they told us we had to leave because they close at 24. Even though I had been assured when booking that this would not happen. Complete disrespect to the paying customers, complete lack of 5 star faciclities. You feel cheated on after your stay, and I´ll make sure never to stay at this hotel again.

Location is great. Delux rooms are spacious. We had room 701 highly recommend you get it. The hotel staf is very polite. We had a magnificent stay and definitely will come back.

Location

Location

Not offered a non-smoking room. Construction site nearby and very noisy. Gym is a joke and only available from 8 am. Equipment did not work. No milk with coffee making facilities in room. Rooms are tired and not 5 star.

Great location Nice breakfast..children ate for free which is rare in Europe. (my kids are 4 & 6yrs) Comfortable room.

It is a very homy hotel, and you can feel very comfortable in it. The staff was extra helpful, and the bar in the hotel was very nice. The best location for a shopping trip.

We stayed in a Junior Suite which included a separate lounge area - a facility that we particularly liked. We decided to take the Halfboard Package and found it to be extremely good value. The evening meal comprised of a buffet (for the entree and dessert) and a separately prepared main course. The buffet was extensive enough not to even need the main course! We were extremely satisfied with our stay at this hotel. The hotel is right at the centre of the main shopping area if you happen to be going there for that purpose.

The breakfast

The room was so cold

The kids loved the flat screen TVs, The room was very modern and stylish.

The pink striped walls on the corridors

- big rooms - personal - nice view - luxury

- small and so comfort spa - "rolling" beds

Great location in the center of the city, offering plenty of shopping facilities. Family room was clean and quite large. Breakfast was amazing: plenty of choice.

The bed of the kids was too small and of bad quality with sharp corners. One of the kids even was injured. No swimming pool available.

Pleasant multi-lingual staff, good restaurant comfortable spacious room.

Cost of parking, fitness centre was basic to say the least and sauna has to be turned on to use - not a lot of use as it takes a long while to reach working temperature.

Goog value for money

It s not 5 star hotel, I would rate it as 4 max The hotel is quite good, our room consisted of living room and badroom, quite nice bathroom. However the cleaning was not very good (I e the cups were not properly washed up).

Very friendly

Lovely Staff

Excellent

Location

The hotel staff was friendly and the room was extremely clean and comfortable. I would stay there again.

excellent location middle of market street - good price for studio - coffee maker - good breakfast - clean - save car parking belong the hotel - friendly staff and helpful - close to restaurants and main shopping street

no comments

la mise à dispostion de nombreux services, disponibilité du personnel et service d'étage irréprochable

La ubicacion. La comodidad.

La buena ubicación, trato y atención recibida (abrir cama supletoria una camarera de planta) y la deferencia del precio con niño incluido. Facilidad de conexión a internet.

precios del desayuno no asequibles a familias

Perfecte la suite per una família de 4 , els nens no van haver de compartir sofàllit,doncs eren 2 llits.

Li convindria una actualització de mobiliari.