Al Bustan Rotana - Dubai  

I was in transit, overnight, and enjoyed a perfecr rest and a superb in- room breakfast - all that I wanted this time around. Will stay there again in the future.

The room was very noisy. The shower/bath was running from 2.30am to 5.00am, could not sleep at all. than vacuum cleaning starts at the floor. Reported to desk- no change guess.

It is a reliable 5* hotel near the airport that I have stayed in many times since 2005. Service levels are good although there has been a lot of cost savings made over the past three years - including the number of staff available. I had a 'club-room' so breakfast was included in the club-lounge and that was fast and friendly. The 'happy hour' service in the club lounge was also very good on the one occasion I had time to use it. It is a good hotel to use for meetings as the atrium lobby coffee shop is quiet and efficient.

I made the mistake of visiting during Dubai Airshow week so the room rate tripled for much of the stay but the last night was at the normal rate. It is worth remembering that this is normal for all Dubai hotels during major events in the City.

The welcome, the comfort and the location

Everything was extra, very expensive, 250 dhm for a steak, no freed shuttle, tried to charge 50 for a taxi which cost 10, a complete rip off, avoid at all costs!

I have been a rewards members for several years and have always enjoyed my stay at the Al Bustan, the restaurants are excellent.

I have been a rewards members for several years and have always enjoyed my stay at the Al Bustan, the restaurants are excellent. However this time the reception staff was unfriendly and not accomodating. I arrived at 4 am to check in and asked for late checkout which has always been 6 pm before, this time they would only give me til 2 pm, only 10 hours after I arrived.

After a very disappointing stay the day before I found the 2nd room, which had a door unto the pool area to be very scapious and comfortable

I think the hotel it a little tired now and could do with a revamp, but otherwise very nice

I arrived well early ( 0800) and booked in without having to incur additional costs. Front Counter staff very helpful

Al Bustan Rotana is what I expect a business hotel to be. It is clean and comfortable, the staff efficient and unobtrusive, and the in-hotel restaurants excellent. It's a very good value for the money, and its location (a 5-minute drive from the airport) makes it very convenient for travelers who have flights to catch. I'd be glad to stay there again.

The Location is very good for our purpose of sporting event and shopping for our male group and wives. The staff are excellent as is the general level of comfort and quality.

The hospitality and the facilities.

I liked the design of the lobby.

I didn't like that it was so hard to take the car for the vallet. Also I found a real Cockroach in the food menu in my room. I had to kill it myself. It was a bad thing to happen to me and I started to doubt the cleaness of the place. Since there was a big event happening during my stay at the hotel, staff of Bostan Rotana gave a careless treatment to me so I thought they can't manage having different type of cutomers.