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Palm Jumeirah, Palm Jumeirah, Dubai, United Arab Emirates – Show map
|Ocean Deluxe Room||
|Palm Beach Deluxe Room||
|Imperial Club Room||
|Terrace Suite Club||
|Executive Suite Club||
|Regal Suite Club||
|Terrace Family Suite|
|Executive Family Suite|
|Regal Family Suite|
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642 properties in Dubai
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2730 verified reviews
They speak your language!
Atlantis The Palm, Dubai's staff speaks: Chinese, Filipino, Russian, Portuguese, Italian, Indonesian, French, English, Arabic
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Outdoor Pool (all year), Grounds, Terrace
Tennis Court, Golf Course (within 2 miles), Ping-Pong, Windsurfing, Diving, Snorkeling, Water Sports Facilities (on site), Water Park, Sauna, Fitness Center, Spa, Massage, Private Beach Area, Beachfront, Game Room, Playground, Nightclub/DJ, Kids' Club, Evening Entertainment
Food & Drink
Bar, Breakfast in the Room, Restaurant with Dining Menu, Buffet-Style Restaurant, Special Diet Meals (upon request)
WiFi is available in all areas and costs AED 99 per 24 hours.
Free private parking is available on site (reservation is not possible).
Room Service, Car Rental, Airport Shuttle (surcharge), 24-Hour Front Desk, Currency Exchange, Tour Desk, Ticket Service, ATM on site, Concierge Service, Babysitting/Child Services, Laundry, Dry Cleaning, Ironing Service, Shoeshine, Daily Housekeeping, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Hair/Beauty Salon, Souvenir/Gift Shop, VIP Room Facilities, Honeymoon Suite
Newspapers, Safe, Shops (on site), Convenience Store (on site), Non-smoking Rooms, Facilities for Disabled Guests, Family Rooms, Elevator
Chinese, Filipino, Russian, Portuguese, Italian, Indonesian, French, English, Arabic
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
One child under 3 years stays free of charge in a crib.
One child under 11 years stays free of charge when using existing beds.
One child under 11 years is charged AED 275 per night in an extra bed.
One older child or adult is charged AED 780 per night when using existing beds.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
When booking more than 9 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the cards for more info.
Based on 2730 reviews
Value for money
Show reviews from:
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Score from 1351 reviews Excellent
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Score from 2217 reviews Very good
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On the iconic Palm Jumeirah, Sofitel Dubai The Palm Resort & Spa is a Polynesian Island feel resort. It features free Wi-Fi, 8 restaurants, 7 bars and a nightclub.
Score from 2133 reviews Excellent
When I checked out a day early !!
Terrible beach , bland food, too many people , horrible vibe , over priced And tacky seedy rooms !! Staff stressed and in for the money - ta !! No class I checked out a day early to get away !! Never ever again !!! More like a 3 star place !!
Water park swimming with dolphins comfort
Paying for WiFi
waiting in the line to play water games
Beautiful area and great view from the pool and beach. Nice food. Room service was perfect.
I can't understand how you can't get free wifi in the room or in the hotel area when this is a premium hotel and the cost is rarely high! This should not be the case 2014.
No free WiFi.
Excellent option when visiting Dubai, great service, well organised. The Imperial Club is recommended, great service.
Everything about the hotel .
Wish had better shops ,no pharmacy , variety of shops will be good
Love the hotel, Perfect location and the hotel is just perfect. Will return. The food at the hotel is amazing (can be costly)
The reception staff at check in was not very helpful. (Rest of the staff was perfect and helpful)
The room has beautiful view and nice services . It is enjoyable by children for the beach and water park
The check-in was late at 4 pm and they didn't considered that when requesting late check out , bed was not comfortable as it should for 5 star hotel
We travelled with 3 families and we had a great time. We already plan the next trip to Atlantis. Our kids loved it and missing Lilly the dolphin.
No free wifi in and around the hotel.
Gorgeous facility, Great service, Shan Shan was the best concierge lady, with the Imperial Club room we got free wifi and breakfast plus snacks/drinks all day. Was the best ever
A group was partying next room to us till early in the morning. Staff did offer us a partial upgrade refund and breakfast.
Its an amazing hotel with outclass facilities and lots of activities to keep you alive through out your stay.
We loved it all, we participated in a number of events, that was offered, and will cherrish for a lifetime
there was nothing not to like
We loved the aquarium. Could look at it all day and really enjoyed that our room overlooked the top of the tank. Free access to the waterpark was great. The beach was so much quieter there than the hotel beach or pool.
We always had to wait a long time whenever we went to reception or the concierge. I think WiFi should be free for guests even if just limited to the lobby area.
The experience was DREADFUL. We have stayed in the hotel multiple times this year and the treatment of guests and generally all services are getting worse with each stay! Not only it takes hours to check in and check out (mainly due to double-charging and complete staff incompetence) but the hotel tries to rob you through nonsense and hidden charges and by charging twice for many services. The ridiculously overpriced internet connection usually does not work at all. This is time somebody even STOLE from our room with DND and the hotel management said the room is a public space, blamed us and did not even apologize! This was by far the worst hotel stay ever.
Fantastic waterpark for the children. Perfect temperature Great sundowner bar with dj
The surroundings The swimming pools The beach The view from the room
Building is amazing. Soundproof rooms. Staff - amazing. Water park fantastic for kids that can swim. Nice beaches. Free water in room (do not buy). Great view on palm side.
Hotel taxis approximately double a normal taxi. Don't use them, there is a normal taxi a few meters away (RTA 800 90 90). Ignore the man outside and insist on normal cab - its half price. Also dolphin cancellation policy - if you book for example - tomorrow, then you want to cancel 5 minutes later - you will be charged full amount. So be sure!
Very good service, wonderful pools and included aqua park that was highly appreciated by the kids. Very helpful and service minded personnel.
Food extremely expensive.
Terrace club suite was excellent, plenty of room for family of four with pull out beds in lounge. Staff were very accomodating and great with the kids. Highly recommend the dolphin encounter. Waterpark also very good.
Despite the high cost, this hotel felt overcrowded at times, in particular by the pool and the beach - sun lounges in rows and rows next to each other.
Location, Waterpark, Aquarium - a lot to do at the hotel, no need to go out. Imperial club services - excellent option for travellers who leave late but have to check out at 12:00 pm.
Rooms, furnishings and furniture
Great hotel and atmosphere. Loads to do and a great water park. Also great to have a free shuttle bus into Dubai Mall
Poor check in. With a large amour of guests and only 5 people on check in this took us about 35 minutes to finally get checked in
The location, extremely convenient for the event we were participating in. Valet parking speed of vehicle delivery.
How the Atlantis can keep its five star rating is beyond comprehension, from arrival at the reception there were no bell boys for the luggage from the car to the entrance. After the check in procedure, still not even an offer for assistance with the baggage to the room. Directions to the lift’s, thankfully there was a cleaner in the lobby to point the direction or we would still be looking today. Room facilities, it looks like the Atlantis is getting old, well carpets, curtains, chair covers, table top are all showing signs of age for sure. Television was not working, phone guest relations, one time and wait, phone again eventually a “technician” arrived, pulled a few wires out and proudly stated “it’s not working I will ask to send someone to replace the unit”. (Even with the repaired system most channels not functioning). If you ever want to experience the equivalent of a motor way service facility restaurant in a five star hotel, visit the Atlantis!! The restaurant is a joke, food quality is below the standard of a road side vendor. Room service, when you eventually receive the food it is better than in the restaurant, if you are hungry and want something quickly it might be faster to order KFC delivery as the service is so slow, we called three times following up on a delivery. Overall, I would never stay, or recommend a friend to stay at the Atlantis, certainly not if I wanted to keep them as friends anyway.
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