Atlantis The Palm, Dubai    

Good people

Too expensive

The Ultimate Dive with sharks and rays. It was fantastic!

Everything was amazing

everything was good

The exceptional customer service

Great staff, very friendly, efficient, nice for a few days. Kids loved the waterpark and food.

Everything

I liked everything abt the hotel.. simply loved it.. my little babies enjoyed so much.

Nothing

Check in and luggage takes very long.

every thing in atlantce was amazing this is the best exprinance ever i visit alot of placeses miami , palm beach, daytona beach .... atlance was the best

The grand entrance and the hospitality given by the staff at the time of receiving.. The Aquaventure water park main attraction.. The decor of the entire hotel was very attractive. The account of the guest was available on the TV thro local network. The hotel facilities was also available for the entire day even after the check-out. The overall ambiance of the hotel was too good.

We were charged on check-in. Usually all other hotels charge at the time of checkout. Also I was made to deposit 500 AED as if we are going to run away after using some facilities. Internet was not free and charged at 99 AED just for single day. The room staff didnot check the snacks and drinks in the refrigerators before handing over the room to us. One items was opened as we realized later. Despite our telling to the checking man , it was put into our account. However, it was removed only when i protested. This issue was a bit humiliating. Probably the entire setup looked too money minded rather that guest. friendly.. The staff need to be more friendly. SInce the hotel had outside people also using the Aquaventure and swimming etc, hotel staff need to behave with hotel guests differently. The swimming pool was in fact fun pool. Need to have deeper pool for swimmers. On conversion from USD to Dirham, I received a torn and cello-taped note from the grand reception. This could have been avoided. There could have been better places to utilize those notes rather giving it to the guests. Nothing to do with the hotel but the cab driver we got for Abu Dhabi was too unfriendly.

Waterpark

Parking

every thing was amazing , aquarium area, restaurants , wide lobby, very wide swimming pool

nothing

i like the water park

the stuff

The aquaventure and the dolphin Bay and the beach n'dulge night club

Its a little bit far away from the malls

Room was very comfortable and spacious. Plenty of facilities

Quite crowded in all parts of hotel. Transportation inconveniences such as the valet car service and access to other places in Dubai was not convenient.Also everything was set up for extras and not value for money. No breakfast provided with the deal for what was an expensive room rate. No wifi provided was extra and only whole day rate to be bought. Even payment for lockers was an extra for the water park etc. Monorail only dropped at end of the Palm and still had need for taxi. Not informed of curtesy bus till later and last bus back to hotel was full so had to get taxi in any case for 62 dirhams. Should have had another bus laid on or larger bus. Most of restaurants offered primarily or only buffet meals at expensive rate with no choice for smaller meals to be selected. Also were asked to wait for 45 mins at the Italian restaurant at 10.25pm.

Manicured gardens Abundance of choices

Slow cleaning of rooms

employees were all professionally well trained in meeting costumers satisfaction! perfect!

I like every thing it was a very nice stay there but I waited a lot to get my check in done but it was perfect

I meet a freind whom told me that he paid less for his stay but the breakfast was included for him but for my booking I paid more but the breakfast wasn't included!!! Very strange isn't it !!!

The water park and all the hotel facilities are amazing

The price of the wi-fi is an extortion. A 5 star hotel should offer it for free!

atmosphere & peaceful

I like hotel and designs out side

I dont like the room becuse the price its too match and the room its not that the price you put on it

Water park, views

Too busy, staff rude not good service, questioned on return to hotel from water park as if not guests in rude manor

Larg and a lot of swimming activities

Price

It’s like a market crawdad you cannot walk you have to fight your way thru to many people it’s an attraction for tourists so visitors from outside + hotel guest + people coming to the water park and beach all too much Check in 40 Minutes (imperial club sweet) Check out an incredible 70 Minutes way to much in any hotel Also way to expensive no real value for your money Very far away from all attractions in the city you have to pay around 100 Dirham’s 26 US$ for a taxi minimum to get anywhere . Resturants in the hotel are also extreemly expensive .

Clean and big rooms

I liked the convenience of a water park right next door. The bathroom design and usability was great. Quality finishing. Staff member Ruby was most attentive and made me feel at home. I thought her service was excellent. I'm referring to Ruby in the VIP check-in room.

I didn't like the room itself. The carpet and the general paint and layout of the room were very old fashioned. It didn't have the same feel you get in other hotels of the same price in other countries such as Singapore, Bangkok and Sydney. I've stayed in many hotels around the world. This was not a place I would stay again. The main room didn't feel new and didn't impress me at all. The staff were friendly but the trainee didn't advise that my bill didn't include taxes once I had finished checking in. As such this caused a delay upon check-out where I had to ask why my bill was higher than when I was checking in.