눉Unfortunately, there was a large conference group staying at the hotel during our visit which meant that access to some of the facilities was restricted. The Thai restaurant (which we anticipated to be a highlight of our visit) was not available, meaning meals were restricted to one restaurant (Al Waha) only. The daily afternoon Falcon Show was also not available on the day that we were there (however, since Reception had told us otherwise, a brief, but excellent, private show was arranged for us).
There do also seem to be some issues around the technical services. In one of the two villas our party stayed in, we were unable to obtain any hot water (despite two visits from the technician). In the second villa, the pool was too cold to use and again, despite requests to adjust the temperature, this was not resolved before we departed.
The restaurant service was also patchy. Though staff were friendly, basic requirements such as napkins and salt and pepper on the table had to be requested.
Overall, the service just was not quite up to the standard of a hotel in this category.
눇The setting in stunning desert, accommodation in individual villas and guest facilities are excellent. The Spa (including the Rainforest Experience) and recreation facilities (the Falcon centre and stables) are superb and well worth a visit. Staff at the Activity Centre (with regard to the Falcon show and stable visit) and the Spa (enabling us to return to use the Vitality pool) went out of their way to be helpful and provided service that was exceptional in terms of ensuring that we were able to enjoy their specific services.