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Newest reviews for Barjeel Heritage Guest House

  • Andrew
      South Africa
    29 August 2014

    Access to the river taxis, underground and buses. Saw the traditional side of Dubai

    We really struggled with an airport bus and a taxi to find the place.

    9.2

  • Allan
      United Kingdom
    23 July 2014

    Above all location at the heart of old Dubai with excellent walks along the river.

    Internet site needs more precise instructions to find it ..especially in the dark. Above all which metro exit to use and then precise instructions. The Guest house does not have an iluminated sign at the back and the bgeardens between the Metro and the Guest House are not well lit.We exited the wronbg one and no one we asked knew where it was! Result instead of 2 minutes walk a one hour search involving a taxi driver and Arabian Court Hotel!!

    8.8

  • Anonymous
      Australia
    25 June 2014

    We were allowed to check in early. Location, service and food were good.

    They didn't have our room that we had booked available for the first night. Cot was not in a safe state for babies to sleep in.

    8.3

  • Brian
      U.S.A.
    18 June 2014

    Great Arabic-styled room, air-conditioned, restful, comfortable, with complete amenities in Old Dubai. Next to Al Ghubaiba metro station. Amply-sized bathroom & shower. I'd stay again.

    9.6

  • Fiona
      New Zealand
    26 May 2014

    Loved the authenticity of the building and experience. Easy access to the Creek, Old Dubai and Souks. Staff were friendly, professional, helpful - quickly and easily booked a number of activities for us. Good air con. Clean, tidy and attractive rooms. Right next to metro station, so many areas of Dubai easy to access from this location. Water-taxis also a short walk from Guest House - a great way to travel. This is "Old Dubai" style - so if you are over the hype of glitzy hotels and excessive everything - this is an ideal authentic experience.

    Would have been good to have informed us that we needed to drop keys off at office in order to have room service. Staff were lovely, but there were not enough staff - which meant one staff member had to organise our airport taxi while also making breakfast for another couple. This didn't seem fair, though the staff member did it all with a smile on her face. After a nap on the bed with the windows open, I discovered some security cameras face the windows.. this seemed a bit intrusive.

    7.9

  • Anne
      United Kingdom
    12 May 2014

    Excellent location. Two minute walk to metro and bus. So central to creek area. Rooms spacious and clean. Only downfall for me was staff knowledge/ guidance for tourist

    Lack of information on tourist guidance. Staff very helpful and most of all the location in the Creek area. Thank you for enjoyable stay in Dubai.

    8.8

  • David
      Australia
    9 May 2014

    The location was excellent. We used the water taxi and the metro. Both close to hotel and easy to use. Liked being in the old part of Dubai. The restaurant serves nice food.

    Very hard for the taxi driver to find the entrance

    9.2

  • Janet
      United Arab Emirates
    5 May 2014

    Excellent decor and atmosphere! Lovely location.

    Breakfast could improve!

    9.2

  • Michael
      U.S.A.
    29 April 2014

    Location on creek, and steps from metro, was strongest positive. Room was comfortable enough, A/C worked well. Spacious bathroom with good water temps and flow. Reasonable price. Hotel was kind enough to grant our request for a comp breakfast for our first day.

    For us, the negatives outweighed the positives - and this from travelers who prefer to stay in B&Bs and guest houses rather than luxury hotels. Staff support almost non-existent. For a place this small you would expect some personal touch. We got almost no useful info on check-in, and found it almost impossible to locate anyone on most stops at the office (particularly annoying when rushing to catch a plane on departure). Even a sign saying "ring this number" or "look in X room" would help. Rooms have some character, but not enough. Nearly no natural light (at least in the room we got, which appears to have been the least desirable), but on the other hand some vents that cannot be blocked so you get woken by the sun every morning. The metro rumbles below every few minutes - not enough to keep you awake, but it's there. I thought the one breakfast we had was awful: uninspired eggs, frozen hash browns, inedible pastries; we found much better value outside. Overall I had the feeling this was some government functionary's idea of what a heritage inn should look and feel like, and it just didn't work. In this case, I'd rather have paid more for a high-rise glassy hotel with pool and all the conveniences, and just gone to visit the old quarter.

    5.8

  • Hamed
      Oman
    6 April 2014

    Historical touch and heritage environment

    No parking

    9.2

  • Judith
      United Arab Emirates
    23 March 2014

    Rooms are generally well appointed. The area is quite atmospheric and the hotel courtyard quiet.

    This property is infernally difficult to find. The map does not do it justice so I will attempt to make it easier: Either find the Dubai Museum and follow the road around until you come to what looks like a petrol station(but isn't. This is opposite the Ministry of Finance. There is a carpark here and the Barjeel is one of the low buildings as you walk along the river bank towards the Heritage Village. Or find the Heritage Village and walk through it to the creek and turn right. Walk along until you find it. Nobody, including taxi drivers can find it. The hotel will quote a lot of landmarks that they know well but, as a newcomer in a strange area, coping with heavy traffic and people who walk across in front of vehicles with impunity, you are not likely to find. If you have a car you can expect a lot of waiting for a space OR the Arabian Courtyard Hotel will take your car and park it somewhere separated from you. This is inconvenient but free. Wifi is annoying to say the least. It connects and disconnects up to 10 times per minute. Breakfast has to be ordered for a prearranged time the evening before and you give in the order then. Meals are provided on the roof but food is nothing out of the ordinary. The shower did not drain away and I had to ask someone to come and sort out the television. Yes, I agree with the reviewer who noted the position of the television is not conducive to watching it. I wouldn't stay there again because there are hundreds of other places offering better facilities and, if I want old, I want it to be properly old, not made to look that way in the original shell.

    6.3

  • Steve
      U.S.A.
    12 February 2014

    The staff and atmosphere were exceptional-- very attentive, friendly and responsive; location was excellent to experience historic Dubai; restaurant was very good-- service, food and roof-top dining was perfect and very pleasant for evening "people watching" on the corniche, fireworks and boats cruising on the creek... An excellent value and certainly would strongly recommend if like the personal bed and breakfast atmosphere and you want to get a touch of historic Dubai served up by a great staff... Mr Chaudrey is commended.

    Room was very dark, even with curtains open; position of TV on wall made it impossible to watch from bed; had to ask several days to have clean towels brought to room-- quick response; we stayed in room 101, the small inner court yard needed to be swept daily, despite the strong winds, a sweeping everyday would keep it clean and free from trash.

    8.8

  • Coenraad
      Netherlands
    25 January 2014

    Help with upgrade to other (mother) hotel was good, staff was very friendly and professional.

    Guest house was overbooked, so we hadto be reshifted to mother hotel Arabian Courtyard.

    7.9

  • Laura
      United Kingdom
    21 January 2014

    Great location by the old creek, made a nice change to the high-rise part of town. Staff were friendly and efficient, always eager to please. Food great at the restaurant and the whole stay was very reasonable compared to hotel where you get a lot less for your money. Would stay there again if in Dubai and would recommend to anyone.

    Nothing.

    9.6

  • Andrew
      United Kingdom
    13 January 2014

    The essential quality of the rooms was good.

    There was no record of our having booked with the hotel. As the wi-fi reception was so poor it therefore took us an hour to prove that we had a booking. This meant we weren't abkle to access a room until 2am. Moreover, this wasn't an appropriate room as it had a double bed when we needed 2 singles. My trevelling companion had to sleep on a fold out camp bed. We were then woken at 6.30am by workmen literally drilling and chiselling the wall in the room next door. This continued for 3 hours despite my request for it to stop. This meant we got less than 4 hours' sleep. We were moved to a different room for the following night and assured that the workmen were a one off event. In fact although the noise wasn't as bad the workers were back at 6.30am the next day and still managed to wake us up. I did point out that it therefore seemed unfair to expect us to pay the full cost when we hadn't been provided with the service promised. This wasn't considered acceptable. To be quite honest even if the noise hadn't been so intrusive and we had enjoyed a quiet stay the price was overly expensive in comparison to the other hotels we stayed in. We stayed in cheaper hotels on our trip with far more facitlites such as swimming pools and gyms. It was also bizarre that we were pestered for an exact time that we would be at breakfast which no other hotel asked for on the trip. I would strongly recommend other travellers not to use this hotel.

    5

  • Andrew
      U.S.A.
    3 November 2013

    It was a great little place in a great location. Clean, roomy, comfortable, and centrally located for historical, heritage and local shopping interests. Good food with a great view.

    It could use more staff

    7.9

  • Antonino
      Italy
    2 October 2013

    Everithing

    10

  • Syed
      Saudi Arabia
    26 August 2013

    Parking...

    4.2

  • Nurliana
      United Arab Emirates
    18 July 2013

    The perfect place to experience the feeling of Arabic traditional culture. Near the old city beside the creek. Great staff. Amazing hotel designs & architectures. 24 hours butler service.

    You have to walk a little bit to reach the hotel. However you can arrange for airport pick up or once you have reached the nearest landmark the hotel staff will come and help you with your luggage.

    9.2

  • Hussam
      United Arab Emirates
    3 July 2013

    There wasn't one thing I liked about this hotel. I don't recommend it for anyone.

    You need a map to get to the hotel; that's if you were able to get there in the first place! Don't bother asking anyone where it is cuz its located in the middle of no where.

    2.5

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