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JA Ocean View Hotel

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Newest reviews for Bonnington Jumeirah Lakes Towers

  • Jessica
      Australia
    August 31, 2014

    Location is great - it's a short trip from the town centre but so much to do in Jumeirah and the metro is easy to reach. Staff were fantastic, and rooms were glorious.

    To walk to some nearby locations, you then have to double back around the building to get back in.

    10

  • Claire
      United Kingdom
    August 25, 2014

    - Staff at the leisure deck were great! And the food and smoothies up there was delicious - Wifi - Location - Taxis outside

    - Reception staff - Dirty rooms - Very rude staff at concierge, especially Vernie

    4.2

  • Anonymous
      United Kingdom
    August 24, 2014

    All the Hotel Staff were very attentive. Bars & Restaurants are There is a small supermarket across the road from hotel entrance - which caters for this traveller's needs.

    Wifi connection was slow in my room; and no Wifi signal available on 11-th floor pool area. Hotel's JLT location is rather limited; there are not many other facilities or leisure attractions nearby. The Pool is rather small, it's has a roof covering it.

    8.3

  • Rajiv
      Belgium
    August 24, 2014

    Location

    8.8

  • Clare
      United Arab Emirates
    August 17, 2014

    Staff are lovely. Room service menu very good. Lovely bathrooms and nice Molton brown products. Very quiet hotel.

    Leaving!

    10

  • Kenneth
      United Kingdom
    August 10, 2014

    good buffet breakfasts handy to metro station 10 mins walk all staff were helpful

    no sun deck poor air conditioning in room gym equipment limited, not all working air con very poor in gym

    7.5

  • Cyril
      Zimbabwe
    August 8, 2014

    Location

    Inconvenience of Ramadan

    7.1

  • Nour
      Kuwait
    August 7, 2014

    Everything from A-Z

    10

  • Anonymous
      United Kingdom
    July 23, 2014

    The hotel is modern, clean and efficient. Healeys Bar & Terrace was a great place to relax - staff here were attentive and friendly. Good location as most of my business was at JLT. Near Metro and plenty of taxi's. Did not use leisure facilities and chose not to breakfast there.

    We checked-in around 11pm. The guy on the desk was brusk and abrupt. He made a great show of having our mini-bar emptied as I chose not to leave CC details (we had pre-paid the entire stay). This was embarrassing and public - like I couldn't be trusted with $30 of drinks! Room was ok, but the headboard was very worn and was damaged.

    6.7

  • Jose
      South Africa
    July 9, 2014

    Best staff ever!!! From the Kenyan Porter / doorman. The Russian receptionist, Irene. The amazing Kenyan, lady in the coffee shop, Rehab. Your staff truly remarkable. Thank you

    attitude of the "bouncer" in the bar / club downstairs. Treats hotel guests like they a reveller.

    8.3

  • Ekaterina
      Russia
    July 8, 2014

    Bonnington jlt - the worst hotel in Dubai.

    We had the worst experience in Bonnington jlt. Staff never says "Hi", unfriendly reception, you have to stamp your valet ticket every time you want to have your car (no, valets can not just remeber you), rooms are in terrible condition, we switched three rooms (club deluxe room, club deluxe suite and 1br apartment), dirt and rust everywhere, stains all around, sticky hairdryers, stains on pillow cases, stained notepads not replaced, lamps not working, window blinds in the suite not working properly, one shampoo, one conditioner and one shower gel for two people, one bottle of water for two people etc etc. Hotel rooms are located up to 10th floor, everything that's above are apartments with separate entrance. Hotel lobby is small and unwelcoming, apartments lobby is even smaller, it houses only the concierge desk and nothing else but it serves as the main entrance. Breakfast buffet is poor, I expected good variety and service for 120 dirhams per person per day for breakfast, got nothing. On 3 out of 5 days we went there they forgot to bring us tea. Restaurant staff will make a phone call to reception in front of you to check if you paid for breakfast. Club lounge - worst ever. Do not even consider paying extra for that. Here is all they have: 1) One plate of sandwiches (sitting there for entire day, never refilled) 2) One plate of fruits 3) One plate of pastry. And half-full jug of orange juice. That's it! Asked waiter about food variety, he said it depends on hotel, "in Westin, they have everything, in here we got... Not so much". What was that??? We often book club rooms and never saw a lounge worse than Bonington'S. One day we took the last tea bag of peppermint green tea. The tray has not been refilled for 3 days after that! I bet it's still not refilled. Back to rooms... There is no cold water in 1bdr apartment. You've got to choose between hot and extremely hot water. Not able to take a bath because of that.

    2.5

  • Tawhid
      United Arab Emirates
    July 6, 2014

    Good Service Comfortable Bed

    7.5

  • Abdulrahman
      Saudi Arabia
    July 2, 2014

    Everything was good

    I just didn't like the location

    9.2

  • Nimish
      India
    June 29, 2014

    Always stay here.think my 5th visit in 7 months.. Nice staff..very pleasant and cooperative.. Free wifi. .no problems with connectivity. . Good in house restaurants and pub.Rajiv at the front office was good.

    For a repeat visitor no upgrades given..room was the smallest I ever had at the Bonnington. Gym facilities need to be improved.only 2 tread mills Had to leave once as some people were monopolising it

    7.5

  • Aref
      Yemen
    June 23, 2014

    i liked the room and the bath i liked the cafe above the bar , excellent staff, services and food

    the response from the staff (including managers) because i sent my laundry at 01:30AM express and the expect time to receive is 09:00AM but at 10:00AM i found that the my laundry still in hotel and now proper or required action taken. what really shocked me is the poor response and i did not find any responsible person at the hotel taking care of the gusts if they failed in such problems ,

    9

  • Yasmeen
      United Arab Emirates
    June 17, 2014

    Room and staff

    Room service food

    9.2

  • Anonymous
      United Kingdom
    June 15, 2014

    Amazing large rooms with nice view and balcony Good food in resteraunt Close to metro

    Staff a bit incompetent at times

    8.8

  • Anonymous
      United States of America
    June 15, 2014

    I liked having a grocery store and other restaurants close by. I enjoyed the terrace restaurant and lounge.

    I thought that the front desk staff should be move welcoming and inviting.

    5

  • Saif
      Saudi Arabia
    June 12, 2014

    friendly staff and amazing interior decoration, specially the bathrooms.

    8.8

  • Meshal
      Kuwait
    June 11, 2014

    Location

    The pool isnt great if you are looking to tan

    8.8

  • Steven
      Qatar
    June 9, 2014

    Good value for money.

    Room needed renovation. Also had a smell of mold. Not a 5 star property - more like 4 star.

    5.4

  • Janeane
      South Africa
    June 6, 2014

    Excellent stay!

    10

  • Anonymous
      Ireland
    June 1, 2014

    Location Bars

    Overpriced Poor Breakfast Iron not working in room Some signs of wear and tear in the room

    6.7

  • Hamzeh
      Jordan
    May 29, 2014

    Nothing

    Old facility with Dirty sheets and Small rooms Limited food options with Poor hospitality inside rooms Far location from anything Un professional staff asked me to leave early while my offer allowed me to check out late Very expensive resturant, the breakfast was 125 aed for few- below normal - food options. I found hear inside the mashroom dish Really the worst staying ever They even do not replace the used shamboo bottles between nights !!

    2.9

  • Mark
      United Kingdom
    May 29, 2014

    Customer service is obviously taken very seriously here...we got everything we asked...All the staff are helpful, friendly & seem genuinely interested in whether they can do more to make your stay an enjoyable one. We booked the Club Deluxe Room, which i would recommend to anyone, the extra you pay more than makes up for the associated benefits. Our room was spacious, comfortable, clean, quite and full of all the amenities one could need, even a full size iron & ironing board! We had no problems with our WIFI connection which we could use all around the hotel. Breakfast was served with an excellent choice & caters for everyones tastes & needs. The location is very good, handy for the metro and always taxis outside the door, which are so cheap to use. I have to finish by saying that this is one of the best hotels we have stayed at & we have been lucky enough to have travelled a lot :) Well done to all the staff at The Bonnington!

    Not applicable!

    10

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