Fujairah Rotana Resort & Spa - Al Aqah Beach  

location, clean rooms, nice pools.

Dinner food is very poor , next day we went to a nearby hotel.

Only the view

This is my first time to be in Rotana Resort and Spa,,, and I was expecting the good treatment because I believe that the first impression is lasting, but I was wrong, why??? First of all, I booked for one night and upon arrival they asked about my debit card for the payment and they took more than the amount of the room I booked, as per the receptionist who did the check in, just in case we need to extend our stay for one more night. Then next day, around 12pm we coudn't open our room because they deactivated the room key from their system which is not acceptable from our side (they had to inform us first), I had to ask the room attendant to open it for me so that I can call the reception, then when I asked the reception that I want to extend for one more night, the answer I got from them is "we cannot extend you because we are fully booked and you have to leave the hotel in one hour. We tried to talk to the F.O. Manager( Mr. Moussa) but he promised us to do his best to find us a replacement room within an hour , butttt he called us when we already checked out and pretending that he is sad for not providing us with any room .Anyways, this is the way they treat the first timer in rotana resort & spa... I really felt so bad, down, disappointed and depressed, one thing, they should know how to consider the in-house guest more than the arriving guest, because this is how we are doing in our 4 star hotel in sharjah city ... hospitality to get the quality.. But so sad they don't have it....

It was a great location with its own PADI Dive centre so we could go diving. Rooms are a bit basic but very clean and have everything you need. We were three adults and booked a room which was large enough to take an extra bed. It was also next to the diving centre which was a great advantage for us.

Considering it was Ramadan, I found the evening buffet very disappointing. I asked several members of staff whether the hotel did an "Iftar Buffet" which to me implies all of the traditional Arabic dishes both mezze and main courses. I was assured "yes" there was an Iftar Buffet, but in fact only the starters were Arabic. There were no Arabic main courses (e.g. lamb on rice) because the hotel tried to keep to its existing theme nights and it was "Mexican" night.

Weather - had nothing to do with the hotel. The staff was very good. more flowers in the pool area which makes it more pleasant.

Lots of dust behind beds - when we moved them to join them it was clear that these areas are never cleaned. The second morning breakfast was a dissaster - only one cheese was available, they ran out of juice, bioled eggs, did not have the same variety of pastry as they did on the first morning, long ques because people could not get what they wanted; at some point they did not have cotton napkins any more so they offered paper tissues instead - for a 5* resort that is appaling. The internet did not work in the room (wired) so had to use the loby. the founatin in front oof the cascade pools is way too loud.

The hotel is clean and spacious and the location is excellent - set against a backdrop of dramatic mountains yet facing the sea. The room service breakfast was excellent value. The spa is lovely and atmospheric, the treatments excellent but very expensive.

The restaurants are limited and overpriced and the food at Waves restaurant was bland.

Staff attitude was very polite and helpful service was excellent... Rooms were spacious and clean pool was clean and tidy beach clean and view was perfect for a honeymoon couple at the end everything was just perfect...

Breakfast as it is not included so its not worth paying 80 dhs

The hotel was very comfortable, easy to relax in. Apart from Gift Shop there was no hassling from staff. We were left alone to amuse ourselves, however, at the same time there were activities available had we wished to be involved.

Pool activities by older children were somewhat undisciplined and disrupted those relaxing poolside. This could be easily improved by the Hotel Management.

Beach vıews were spectacular and watersports actıvıtıes are readıly avaılable on the beach.

Too many families with kids everywhere. The restaurants were below expectation.

The food was amazing.

The only thing that was quite painful was the check in process. Checking in took some time as the staff where overwhelmed. They were friendly and were doing the best they could. However, if the hotel made this interaction a priority, the entire experience would be enhanced.

very quiat place

The location of this hotel is perfect for relaxation and rest. The beach is wonderful and the resort is well organized.

For the price and the type of hotel, I expected a better service. First, in most of the hotels in uae with similar rank, you find a plate of fruits when you come. Second, we didn't find the iron in the room. Third, the food in the restaurant is not so good giving the price. Fourth, the environment in the pool is not suitable for kids and family (too much alcohol). Fifth, the food in the restaurant outside is really not to eat (The shawrma was too oily and cold:( Finaly, I recommend to not order a Moroccan tea in the bar, it's really the worst I never drunk!

The pool and the beach was beautiful and excellent. My children enjoyed a lot.

Friendship dealing

Foods is not on five stars level