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Habtoor Grand Resort & Spa
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When would you like to stay at the Habtoor Grand Resort & Spa?
Top
Based on
281
reviews
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Show scores of: |
Individual guest reviews
Reviews are ordered by language and date with a maximum of 25 reviews per page.
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Eoin
Solo traveller
Dublin,
Ireland
December 12, 2009
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The pool spa and gym were very good so was the beach the thai restaurant is excellent but other restaurants way to expensive. I object strongly to the hotel changing money at the rate of 4.6 drh per eoro when official rate is 5.5 !!!!! that is a rip off of your guests and there is no excuse for it. Free access to interenet should be provided for guests. |
7 |
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Isam
Family with young children
Jeddah,
Saudi Arabia
December 11, 2009
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The Location, pools, Landscape, beach were perfect. I like the shisha area and shisha it self was so good. The desk staff need to be more friendly and profissional, the are little agrissave. The parties was so noisy and it stay up to 1 am. |
4.5 |
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Sean
With friends
Amherst,
United States of America
December 8, 2009
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The view, overlooking the Persian Gulf and the Dubai skyline, made us decide to stay. Hotel staff was rude, inconvenient, unaccommodating and above all thought that they had the right to do whatever they pleased. Charging $10 a minute to call the US in the hotel lobby, originally putting us in a two-star room instead of a five-star, calling us 20 minutes late for our wake up call and taking an hr with repeated phone calls to the operator to have them bring ice to our room are examples of the poor service this hotel provided us. |
4.5 |
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Mohamed
Family with young children
Abu Dhabi,
United Arab Emirates
December 5, 2009
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I like evry thing in the hotel |
7 |
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Khaled
Family with young children
riyadh,
Saudi Arabia
December 5, 2009
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very slow in check in and check out, |
6.5 |
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Ahmed
Family with young children
Jeddah,
Saudi Arabia
December 5, 2009
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Hotel staff very nice , room service was good, pool & beach side well organized, life gaurds availble all the time. Sometimes music sound was loud at the night. |
9.5 |
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David
Mature couple
Oxford,
United Kingdom
December 3, 2009
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The club room access to the lounge with complimentary high tea and evening snacks and alcohol included......served by pleasant professional staff Beach loungers and parasols very worn. Reception needs a separate club counter and separate check in as became very busy at times. |
9 |
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Tamas
Family with young children
Budapest,
Hungary
December 3, 2009
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Especially the garden with the pool and the seaside. The location is great as well Breakfast is heavily overpriced |
9 |
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Soheil
Family with young children
Tehran,
Iran
December 2, 2009
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We were in 11. Floor, it was very very noisy because of disco above us. So it was not easy to sleep. |
4.5 |
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Amineh
Family with older children
tehran,
Iran
December 1, 2009
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it has many stairs to reach the lobby or garden |
7.5 |
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Mahgol
With friends
London,
United Kingdom
November 20, 2009
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the pool. the room the service. the fridge in the room was not working properly and although they changed it the other one didn't work either. anything I asked for was dealt with in a good manner yet ineffective way. |
6.5 |
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Maher
Solo traveller
doha,
Qatar
November 17, 2009
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treatment at reseption in the out |
2.5 |
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Anonymous
Young couple
United Arab Emirates
November 17, 2009
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The rooms were clean and of a decent size. The pool and beach attendants were extremely helpful and courteous. The Grand Grill is a fantastic restaurant, especially for steak fans. Excellent service and the quality of the food and portion sizes is brilliant. Where do I start. Extremely rude and slow reception staff, who have absolutely no manners wahtsoever. Room was not ready on time. Towel attendants must be ex-military as it takes at least four people to man the desk, they will only give you one towel and you have to sign your life away to get it! Pool area extremely dirty and in need of refurbishment. Beach sunbeds old and run down. They are meant to be white plastic but infact are a shade of grey. And the beach is a marathon away from the hotel..... A nightclub is in action over the weekend so forget about any sleep until at least 2am. If your room faces the horizon pool area where the nightclub is situated you may aswell join the party. Breakfast area poor and mayhem. No pork either...... |
4 |
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Eias
Young couple
Riyadh,
Saudi Arabia
November 9, 2009
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Checkout time, guest internet charge, buffet prices |
6 |
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Jayne
Family with older children
arundel,
United Kingdom
November 6, 2009
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The Thai restaurant, the adult only horizon pool plus pool attendants andthe grille restaurant . Dirty family pool area, dirty un maintained sun beds, tight pool towel control. |
5.5 |
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Anonymous
Solo traveller
United Kingdom
November 6, 2009
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Room was clean and comfortable, with excellent facilities; Staff were friendly and helpful, particularly in the Club Lounge. Requests to room service and laundry were also dealt with very efficiently. The spa treatments were great. The noise from the bar in the evenings was unacceptable and other guests were complaining too!! I was moved to a higher floor on the night I arrived, but then had to make several phone calls to get the music level turned down because it just got louder. On the 3rd night it was unbearable again, however, I could not reach anyone by phone to deal with it! I phoned for the duty manager, but was just put through to the bar!!! Also, the website says that all rooms are either sea or garden view. My view was of a construction site! |
7 |
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Farnad
Family with young children
LONDON,
United Kingdom
November 4, 2009
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The attitude of the staff at the beach was good only. Money pinching for little things which should not be necessary for a 5 to 6 star hotel and also lobby service very slow and last check in and checking out of the hotel is very poor. You will be waiting for almost 4 hours just to check In into your room. God help you. |
5.5 |
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Howard
Mature couple
chester,
United Kingdom
October 28, 2009
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location and buzz around the pool with the restaurants. |
8.5 |
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Anonymous
With friends
United States of America
October 27, 2009
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Terrible concierge, gave me a terrible room as punishment for getting a good rate from your website |
5 |
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Alun
Young couple
Abu Dhabi,
United Arab Emirates
October 27, 2009
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Fantastic staff and hotel- Could not do enough to help you! Plesent surroundings and close to everything. View of the Burj Al Arab from our rooms was awsome! Next to the beach is a building site (but screened off and not noisey) |
9.5 |
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Anonymous
Mature couple
United Arab Emirates
October 26, 2009
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real resort design and romantic i have bad experience with d valet parking |
8.5 |
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Ibrahim
With friends
Riyadh,
Saudi Arabia
October 26, 2009
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Laundry is excellent There are 2 areas, the tower and the non tower, some of them call it the swimming pool side, I tried the non tower rooms and they are not more than 4 stars by all means |
7 |
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Anonymous
Mature couple
Australia
October 26, 2009
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Amenities were very good with direct access to the beach and helpful friendly staff. Varied F&B offerings to cater to all tastes, Internet charges a little high ( 50 per hour ). |
10 |
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Anonymous
With friends
United States of America
October 20, 2009
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The pool's view was my favorite. I prefered the rooms in the tower rather than the resort. |
9 |
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Anonymous
Young couple
Hungary
October 20, 2009
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the pool the service, welcome, check in procedure, additional prices to be paid are unacceptable! |
4.5 |
The guest reviews express the personal opinions of Booking.com customers who filled out a questionnaire after their stay at the hotel. These opinions do not necessarily represent the views of Booking.com.
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