Hilton Ras Al Khaimah Resort & Spa  

Hilton Ras Al Khaimah Resort and Spa is an excellent facility which unfortunately is severely let down by poor service levels. Newer staff members have a very poor understanding of basic guest needs and often struggle with basic English. Simple requests such as an early check in and use of a locker are confusing to the reception and beach club staff. Bizarrely two out of three beach bars do not serve food, the staff greeting at the latter consisted of Fillpino? Rather than hello, welcome etc. The waiter was not trained how to politely ask our nationality (which is British/US incidentally!). A letter was left outside our room with a hair attached, I complained to the nearby housekeeping staff but didn’t receive an apology or feedback. Our meal at the other RAK City Hilton was very good if a little pricy (we had to pay for a taxi because the shuttle service was not running). Again unfortunately a good meal was marred by poor service levels, it took the staff 40 minutes to organise our bill, in which time they managed to block my debit card. I’d like to suggest that we were simply unlucky but I hear from friends in RAK that service levels have been poor for some time. It’s a real shame, 5 star hotel with 2 star customer service experience.

The service in the reseption sooo poor

Location on the beach is outstanding and relaxing.

The food was not up to standards really and the shalet and the suite lighting was so poor and dark.

Lovely hotel and resort lots of pools and private beach food was good

I have enjoyed the Environment surronding the Resort. Really a quite place where we could enjoy our Weekend Break

There is few Mosquito every day at my room (ground floor)

lovely rooms-very comfortable

Problems checking in-I requested a high floor but only got the 2nd. Called a day before arrival to change room type from queen to king and was told that I could do that only on check-in, when I was then told their is nothing available! Unfortunately the staff is not very switched on and their English is poor-require a lot of training to get even close to the level of Dubai staff in 5 star hotels

Clean beach, well equipped spa, variety of room categories to suit different needs

Not enough staff on reception, long queues for checkin and check out

Excellent facility, great service and very helpful staff

the atmosphere is nice and especially the villas part is very relaxing

too crowded and really nothing to do after dinner.

nice designed resort, good and quiet if thats whats wanted but its got a bit going on if thats your thing

We booked a quad bike trip at the Hiltons tour desk and it was dreadful. No safety equipment, location was a tip (and I mean a tip with broken bottles and steel rods stiking out of the ground and my bike's acelerator cable stuck at full throttle!!! I complained and Hilton blames the tour franchies (who by the way followed up the complaint and cancelled all future tours to that ouitlet) But its Hilton's responsibility to check these things out and I was most disappointed with the response I got. If it had been a bunch of 16 year olds I hate to think what might have happened!

Service not at par with other five star hotels. The salt water pool was a bit off on such a beach resort. Lift was not working most of the time, had an accident and nobody even attended to it. It's our second visit at the hotel, we came back because we liked it the first time. Now that hotel expanded, the service become worse and disorganized.