Kempinski Hotel Mall of the Emirates  

the hotel location conneting to the mall

the toilet

Nothing, did not reflect the name of Kempinski and the price.

Over Over Over Priced for nothing, it should be downgraded to 1 star compared to the 5 Stars Hotels, it has no added value in anything just too expensive for nothing, nothing is great in this hotel, it is a very stadanrd hotel, I dont know why they charge that muc, breakfast is very poor, internet connection too slow, no news papers, no welcome fruits or cakes, the veiw is to the surface of the the mall with some ACs also we have booked a deluxe suite for aed 3,500, the rooms are so small and has nothing extra compared to any 3 Stars Hotel in Dubai

Attached to Shopping center.

1-Rooms too small for the value paid (too much expincve) and the room furnish too old and stained. 2-Checkin/out is Chaos, my rooms wasnt ready and they excused that I arrived early (1pm) so i said fine i'll wait, but till 3:00 pm room was not ready. 3-You have to call 3-4 times if u need something (housekeeping,luggage service& reception).

It is hard to choose one. My stay was very smooth from the minute I entered. Great staff, greater room, great spa, great food. Everything was awasome. Thank you. I was very pleased.

I totally enjoyed the conveniece of Kempinski moe. I was easily accomodated for early check in. I just suggest that breakfast should just be mandatory on all deals.

being wthin big shopping mall

The location of hotel is the most attractive,near to ski Dubai where you can have fun and near to the Emarits Mall where you can do shopping with varity of international stors and international resturants

It has luxury design (it is realy 5 stars ) i give 9 out of 10 score

Amazing hotel with excellent service and facilities. The ski chalet room was a fantastic contrast to the heat of Dubai. Wholeheartedly recommend this hotel to anyone considering a stay in Dubai. Great location, exceptional facilities and staff. Could not ask for more. Will stay there again.

Excellent location

Road and metro noise intrusive at times in room and on terrace.

The location with such a price for a 5 stars hotel in Dubai city is great. The hotel beside the mall where there is an indoor entrance and the metro stop located in the same area.

The only positive point of this hotel is its location.

Besides its location, this hotel doesn't have anything to offer. The service of the hotel was disappointingly poor. For example, they cleaned our room without leaving any sheets for the blanket on my son's bed. Therefore, we had to call after midnight to receive sheets for the bed. The other problem that we had was due to our room type. We booked an executive suite for our stay as a family with a child under 10; On the hotel's web site there wasn't any comments on the restrictions that may apply to using the executive lounge. However, they didn't allow us to take my son to the lounge which was virtually free of other guests and had a manager on-site. After complaining about this problem, they offered us (the manager) to pay back 500 UAE Dirhams per day as compensation. They repeatedly assured us about the compensation which would be payed upon checking out. However, they not only refused to pay back the money but also wanted to charge us more for switching us to a different plan without consulting us. As a result of being in a hurry to catch our flight we couldn't discuss the issue anymore. I personally feel bad after this incident and would like to follow the case in any way that I can. It would be admirable for Kempinski to solve this problem and prove that they are indeed a 5-star hotel. It is worth mentioning I checked in with my original nationality, although my booking address was my permanent address in Canada.

This hotel is one of the best I've ever visited and whenever I am in Dubai again I will reserve in it again and again