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The Crescent West, Palm Jumeirah, Dubai – Show map
|Superior One-Bedroom Suite||
|Ocean Two-Bedroom Suite||
|Palm Two-Bedroom Suite||
|Superior Three-Bedroom Suite||
|Superior Four-Bedroom Penthouse||
|Royal Five-Bedroom Villa||
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596 properties in Dubai
Including hotels, apartments, villas and more.
545 verified reviews
We speak your language
Kempinski Hotel & Residences Palm Jumeirah's staff speak: Turkish, Filipino, Serbian, Russian, Portuguese, Japanese, Italian, Indonesian, French, Estonian, Spanish, English, German, Arabic
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Outdoor pool (all year), Garden, Terrace, Sun terrace
Table tennis, Canoeing, Water sport facilities (on site), Fitness centre, Spa and wellness centre, Massage, Private beach area, Beachfront, Bicycle rental, Games room, Children's playground, Kids' club
Food & Drink
Bar, Breakfast in the room, Restaurant (à la carte), Restaurant (buffet), Special diet menus (on request)
WiFi is available in public areas and costs AED 15 per hour.
Free! Free private parking is possible on site (reservation is not needed).
Room service, Airport shuttle (surcharge), 24-hour front desk, Express check-in/check-out, Currency exchange, Tour desk, Ticket service, Luggage storage, Concierge service, Private check-in/check-out, Babysitting/child services, Laundry, Dry cleaning, Ironing service, Shoeshine, Meeting/banquet facilities, Business centre, Fax/photocopying, Barber/beauty shop, Gift shop, VIP room facilities
Newspapers, Safety deposit box, Shops (on site), Non-smoking rooms, Facilities for disabled guests, Family rooms, Lift, Soundproof rooms, Non-smoking throughout, Designated smoking area
Turkish, Filipino, Serbian, Russian, Portuguese, Japanese, Italian, Indonesian, French, Estonian, Spanish, English, German, Arabic
From 15:00 hours
Until 12:00 hours
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check the conditions of your required room.
Children and extra beds
All children are welcome.
Free! One child under 6 years stays free of charge when using existing beds.
Free! One child under 2 years stays free of charge in a child's cot/crib.
One child from 6 to 12 years is charged AED 240 per person per night in an extra bed.
The maximum number of extra beds/children's cots permitted in a room is 1.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the credit cards for more info.
Based on 545 reviews
Value for money
Show reviews from:
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Place and view
Slow services Washroom was not working properly
Big size rooms, good facilities & nice activities.
Due to the huge space in the appartment, sound eco may be an issue for somebody.
I liked the staff they were very helpful they welcomed me and my family the suit they gaive it to me it was Excelant
I didn't like the swimming pool it's very small for a such huge hotel, the lobby is also very small for such a hotel I visited many star hotels with huge intrance and big big lobbies but for this hotel and in Dubai Palm I was shucked very small and the checking in desk top was very small on the other hand I usually go to emirates palace which it's runed by kempaniski it's amazing
excellent swimming pool
No activities in the hotel
the architecture of the building is quite stunning. the bedding is very comfortable.
the personnel is a not adapted to the standard of a 5 star hotel. only one main restaurant, a very tiny gym... everything is very pricy... you buy for instance a recharge for a telephone operator, they charge you more... you want to use a floating mattress in the swimming pool, it s another 40 aed per half an hour... the can of diet coke is 20 aed... You end up spending 1500 aed extra a day if you have half catering day... and the worse: no free wifi!!!!!
Location is excellent. The two bedroom Appartment we rent was spacious, clean, well equipped and comfortable. The view was unique. The staff who checked us in (mr. Farouq , was very charming and friendly and was kind to offer us internet connection and extra bed free of charge.
1- the lobby was limited and does not represent the name. 2- not much of entertainment in the hotel facility. 3- during one of weekends, at the swimming pool, there were two couples basically making out and they were drunk and probably under effect of drugs. This was very disturbing to us as a family with children. And whate was more disturbing the very soft way the security and other staff handeled the issue after many complaints. Essentially they just waited for them to leave. 4- we stayed 23 nights. And in three consecutive nights there was altos of noise and disturbance from the Appartment above us. We woke up at 3 am and 7 am on such noises. After we complained twice we were informed that they were leaving any way. 5- we had a nice balcony and terrace with great view. This was not cleaned during our 23 day stay even though we asked for it to cleaned twice. 6- the food and drink available at the swimming pool was limited and if suboptimal quality. 7- I think the hotel is very overpriced for the level of service and charging 10% service charge is unfair.
Spacious guest room
air condioning and thats it
i am very upset of Kimpenski Hotel ... i was told that this hotel is in the palm is a new hotel so we wanted to try it out ... with my booking option it mentioned that i can choose either sea view or palm view upon availablity (through booking.com) ... So i was sent to the sea view room... we didnt like that view and before we stayed that night (my husband and I) i went to the reception and asked if there was any available rooms in the palm view and they told me yes there are available rooms for the palm view So i asked them to change my room to that view and they told me that i have to PAY EXTRA for that view.. I told them my booking option says that i can choose either palm or sea view upon availability and the palm view is available!! and i showed them the email and the paragraph which mentions this but they did not agree. Then I told the Person who is in the reception to change me to that room and do u know what he said? he said that its not available!!! he started to lie and i told him but ur other collegue just told me that its available!! I told him that i wanted to speek to your manager right now but he told me that the manager at night is not available and he will call the manager and then call me back ... I waited for the call but they did not call. Later on i called the reception again and he answered the phone and i asked for the manager or any other employee and he replyed there is only me (its like hes making fun that u cant help yourself) another dissatisfation i faced is that the rooms are very very simple ... there is no unique decoration or even something which stands it out ... the walls are painted plain and the furniture is very ordinary just like im sitting at home .. even the lightings nothing is being tired about or special just like sitting in an average appartment .. nothing special about ...
No thing except the pool
The looby is too much small and there is no one to serve us and in our floor it was a very bad smell they told us some one they cook fish wee can't say no but we told them u can put some perfume or some thing to remove the smell and when we call the reception we want some thing they took long time to come ((bad service)) and in last very expensive for this hotel
We were a big family of 10 people and all we wanted to the ability to stay in the same room together. We got the penthouse with the pool and we loved every bit if it! We got a pool table that we didn't know that was part of the deal, a jaccozi and a private pool and a garage entrance so we don't need to go through the lobby anymore as we can park the car outside of the room. There is also a maid's room and a driver's room. Kitchen was ready with everything, all you need is to fill the fridge with your stuff, so make sure you do your groccery shopping! Kids club was also good, small but enough for our kids! The public pool is great too!
The restaurant was horrible! Food was very average and the bread tastes very weird! We actually went for lunch and we were the only people there, which already makes you question it!
The staff were friendly.
Terrible food. The pizza was literally stuck to the plate (obviously microwaved) this is not what I would call a 5 star hotel no where near it. The cleanliness of the hotel was below standard the first room we were shown smelled terrible and there was food crumbs on the dining room chair. Wish we had gone somewhere else.
reasonable room space
it is difficult to request for late check out
Lots of flies in the room. Air conditioning did not work after first night and was took 40 minutes to send someone to look at while we were getting ready to sleep and too hot. Staff are not welcoming and rigid in the reservation office. Furniture has a really bad taste and looks cheap for a 5 stars hotel.
Staff were very happy to help service is excellent ,very clean and the whole environment is really luxurious
That I had to check out and go further on my journey
The customer service was excellent.
The hotels charges for everything. There are a lot of extra costs. Internet is not included, breakfast is very expensive, etc.
The location, the ambiance, and the apartment pretty spacious.
Balcony was not clean, and they should reconsider to rebuild their fitness club, it was so small and very very limited equipment for such a nice hotel.
Location, staff and food
while I booked for an occasion view room, the staff when I arrived offered me a room facing a new construction site! I complaint as I paid for an occasion room and then changed the room to Level one facing a park with no single drop of water visible! I complaint again and had to speak to the manager to give me the room that I booked. the next day morning they offered me a good room - for a weekend with kids, I would say a bad experience
Nice garden ...nice swimming pool specialy for kids
Expensive. ..limited expensive options for dinning
the view I don't like it and I asked them to give me nice they said don't have while no people in the hotel
It's noisy hotel , 1 night we can't sleep due to high noise from next room. Location is too bad.
water sports-recreation-service-security most of the staff is not proportional at all
Break fast \not all rooms are big. And not as what was written when I book in booking. Com but they take the same amount of money
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