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The Crescent West, Palm Jumeirah, Dubai, United Arab Emirates – Show map
|Superior One-Bedroom Suite||
|Ocean Two-Bedroom Suite||
|Palm Two-Bedroom Suite||
|Superior Three-Bedroom Suite||
|Superior Four-Bedroom Penthouse||
|Royal Five-Bedroom Villa||
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623 properties in Dubai
Including hotels, apartments, villas and more.
589 verified reviews
They speak your language
Kempinski Hotel & Residences Palm Jumeirah's staff speaks: Turkish, Filipino, Russian, Portuguese, Italian, French, Spanish, English, German, Arabic
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Outdoor Pool (all year), Grounds, Terrace, Sun Deck
Ping-Pong, Canoeing, Water Sports Facilities (on site), Fitness Center, Spa, Massage, Private Beach Area, Beachfront, Bicycle Rental, Game Room, Playground, Kids' Club
Food & Drink
Bar, Breakfast in the Room, Restaurant With Dining Menu, Special Diet Meals (upon request)
WiFi is available in public areas and costs AED 15 per hour.
Free private parking is available on site (reservation is not needed).
Room Service, 24-Hour Front Desk, Currency Exchange, Tour Desk, Ticket Service, Baggage Storage, Concierge Service, Babysitting/Child Services, Laundry, Dry Cleaning, Ironing Service, Shoeshine, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Hair/Beauty Salon, Souvenir/Gift Shop, VIP Room Facilities
Newspapers, Safe, Shops (on site), Non-smoking Rooms, Family Rooms, Elevator, All Spaces Non-Smoking (public and private), Designated Smoking Area
Turkish, Filipino, Russian, Portuguese, Italian, French, Spanish, English, German, Arabic
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
One child under 6 years stays free of charge when using existing beds.
One child under 2 years stays free of charge in a crib.
One child from 6 to 12 years is charged AED 240 per person per night in an extra bed.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Based on 589 reviews
Value for money
Show reviews from:
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On Palm Islands, this modern resort features spacious accommodations with free Wi-Fi and private balconies with Arabian Gulf views. It has a spa and its outdoor pool is surrounded by palm trees.
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On the iconic Palm Jumeirah, Sofitel Dubai The Palm Resort & Spa is a Polynesian Island feel resort. It features free Wi-Fi, 8 restaurants, 7 bars and a nightclub.
Score from 2083 reviews Excellent
Excellent location, exceedingly good service
An atmosphere of calm elegance and luxury. After many stays in hotels in Dubai on business this was a delightful experience to relax and enjoy the comfort and facilities of a first class hotel.
A few minor additions to the kitchen facilities in our suite would have made it perfect.
Customer service excellent Setting Water / ice delivered to your room frequently.
It was quite far away from the centre of Dubai but Taxis reasonably cheap but still we were a party of 5 and needed a larger taxi which were quite rare out at the palm. Tourism fees high Bar meals expensive and low quality.
every things were above the acceptation
house keeping and view. Paid more for sea view and I got partial view. Miss representation
Relatively spacious rooms with large balconies. Furniture was good.
Only one average quality restaurant. Gym area is small and not well equipped.
The swimming pool
The room were too small
In general all was perfect
Price of food expensive
The size of the apartment Location
The lobby is ridiculously small. The distance between the elevator and my room was one minute walk
Staff was welcoming Housekeeping staff were polite and obliging
Dated interiors Inconsistent customer service at the Spa Little value for money Only a single restaurant Kitchen was not properly equipped with crockery that was incomplete (no glasses for drinking) and cutlery that was incomplete
Good location and excellent rooms and approach to beach. Roomsizes very comfortable esp. in suites. Good and soothing decor. Good experience on a leisure trip as location is ideal.
Room service very slow. Staff needs to be more responsive and prompt. Also staff needs to be more hospitable.
Pool & Beach area at the back is beautifully designed
Place and view
Slow services Washroom was not working properly
Big size rooms, good facilities & nice activities.
Due to the huge space in the appartment, sound eco may be an issue for somebody.
the swimming pool , the luxuriance of the place the greens, the cleanness , also had nice shisha in the evening outdoor , the staff perfect , specially the front desk employee ( kariman , and Carla). Also I want to mention the Nurse Kris he was so much helpful . thank you so much .
Only need more restaurant .and I learned they are doing it now ,
unfortunately they treat people who booked through booking as good as other who booked through their website, charged me 100 fro internet and it wasn't working. they called in morning to confirm my check out when the hotel is empty!
I liked the staff they were very helpful they welcomed me and my family the suit they gaive it to me it was Excelant
I didn't like the swimming pool it's very small for a such huge hotel, the lobby is also very small for such a hotel I visited many star hotels with huge intrance and big big lobbies but for this hotel and in Dubai Palm I was shucked very small and the checking in desk top was very small on the other hand I usually go to emirates palace which it's runed by kempaniski it's amazing
excellent swimming pool
No activities in the hotel
Amazing place to get some rest and fun with family
the architecture of the building is quite stunning. the bedding is very comfortable.
the personnel is a not adapted to the standard of a 5 star hotel. only one main restaurant, a very tiny gym... everything is very pricy... you buy for instance a recharge for a telephone operator, they charge you more... you want to use a floating mattress in the swimming pool, it s another 40 aed per half an hour... the can of diet coke is 20 aed... You end up spending 1500 aed extra a day if you have half catering day... and the worse: no free wifi!!!!!
Location is excellent. The two bedroom Appartment we rent was spacious, clean, well equipped and comfortable. The view was unique. The staff who checked us in (mr. Farouq , was very charming and friendly and was kind to offer us internet connection and extra bed free of charge.
1- the lobby was limited and does not represent the name. 2- not much of entertainment in the hotel facility. 3- during one of weekends, at the swimming pool, there were two couples basically making out and they were drunk and probably under effect of drugs. This was very disturbing to us as a family with children. And whate was more disturbing the very soft way the security and other staff handeled the issue after many complaints. Essentially they just waited for them to leave. 4- we stayed 23 nights. And in three consecutive nights there was altos of noise and disturbance from the Appartment above us. We woke up at 3 am and 7 am on such noises. After we complained twice we were informed that they were leaving any way. 5- we had a nice balcony and terrace with great view. This was not cleaned during our 23 day stay even though we asked for it to cleaned twice. 6- the food and drink available at the swimming pool was limited and if suboptimal quality. 7- I think the hotel is very overpriced for the level of service and charging 10% service charge is unfair.
Spacious guest room
air condioning and thats it
i am very upset of Kimpenski Hotel ... i was told that this hotel is in the palm is a new hotel so we wanted to try it out ... with my booking option it mentioned that i can choose either sea view or palm view upon availablity (through booking.com) ... So i was sent to the sea view room... we didnt like that view and before we stayed that night (my husband and I) i went to the reception and asked if there was any available rooms in the palm view and they told me yes there are available rooms for the palm view So i asked them to change my room to that view and they told me that i have to PAY EXTRA for that view.. I told them my booking option says that i can choose either palm or sea view upon availability and the palm view is available!! and i showed them the email and the paragraph which mentions this but they did not agree. Then I told the Person who is in the reception to change me to that room and do u know what he said? he said that its not available!!! he started to lie and i told him but ur other collegue just told me that its available!! I told him that i wanted to speek to your manager right now but he told me that the manager at night is not available and he will call the manager and then call me back ... I waited for the call but they did not call. Later on i called the reception again and he answered the phone and i asked for the manager or any other employee and he replyed there is only me (its like hes making fun that u cant help yourself) another dissatisfation i faced is that the rooms are very very simple ... there is no unique decoration or even something which stands it out ... the walls are painted plain and the furniture is very ordinary just like im sitting at home .. even the lightings nothing is being tired about or special just like sitting in an average appartment .. nothing special about ...
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