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Newest reviews for Palm Jumeirah Shoreline Residences

  • Arevalo
      Saudi Arabia
    August 4, 2014

    The location and the beach

    Access to gym, swimming pool and beach not included.

    6.3

  • Andrew
      United Kingdom
    July 9, 2014

    Apartment was pretty good

    Having to collect and return keys from a ridiculously hard location to find and 15 mins drive away. Never had to this before Having to pay 320AED to use pool and beach is a rip off. Never had to this before either. Having to pay for an unwanted starter pack. A joke. Paid more on extras than the cost of the accomodation. Be warned it is not worth it.

    5

  • Deepu
      United Arab Emirates
    July 6, 2014

    Staff and shoreline is excellent and the location in the heart of Dubai . Very peaceful and 100 percent secure place . Really we enjoyed this place.

    10

  • Sulaiman
      United Arab Emirates
    May 27, 2014

    No reception there . Hidden fees Not front beach itake 2hrs to reach or find it No correct place in gps

    4.2

  • Anonymous
      Kuwait
    May 4, 2014

    The location. Good wi fi. Clean. Love the beach side

    There's fees for the beach of the building. You must go for long distance office to check in and check out. The parking key card was damaged

    6

  • Ian
      New Zealand
    April 6, 2014

    Apartment was a good - well appointed.

    Staff communication was abysmal. No telephone in apartment although welcome sheet said contact us any time via this phone. No gas to cooker. Microwave did not work. - Could not prepare meals therefore costing more to stay. Advertising misrepresented access to pool and beach.

    6

  • Ahmad
      Saudi Arabia
    March 26, 2014

    location, room space

    beach side doesn't mean overlooking the beach, home appliances were disconnected, lousy response to maintenance request, it took maintenance to fix the problem more than 30 hours, apartment wasn't clean, discovered bugs on bed, some dirty towels, note that you have to pay additional 2.5% if paying by credit card, you will have the option of paying either a refundable 3000 DH or 300 DH insurance, drop off key must be at key pick up location or you will have to pay additional fee for pick up and drop off, I was recommended other facility mangement than MSG, overall impression was fair but not poor noor good.

    5.4

  • Milan
      India
    February 22, 2014

    bad staff don't even help very rude .

    2.5

  • Dianne
      Australia
    February 4, 2014

    Accommodating staff both in main office and actual apartment - really helpful.

    Main office in another part of the city and very sketchy details on how to find it.

    7.1

  • Rami
      Russia
    January 28, 2014

    Nothing

    3.8

  • Lars
      Sweden
    January 19, 2014

    Nothing!! Well, the apartment had nice rooms, but was too dirty to be nice..

    Dirty apartment. Smelled mould and had black mould in bathroom. Had to pay 320 AED to use the beach for one day, but in contract it said it was free. NOT Worth the price! Very, very dirty apartment!

    4.2

  • Dawn
      United States of America
    December 30, 2013

    Large apartment with a great location. They provided a snack basket for the first night. There was a Costa Coffee right downstairs from the flat. There was convenient underground parking provided.

    The office to pick up the keys is in another part of the city which required double cab rates from the airport. There were only two pillows per bed and two towels in each bathroom. No washcloths, no hand towels, no soaps, no shampoos. No amenities. There was no plug for the tub so we couldn't take a bath during our stay. The beds and sofas were so hard, we couldn't find any comfortable place to sleep. The apartment was above a restaurant and often smelled like fried food. The wall electrical outlet in the kitchen didn't work so we had to walk around the apartment to find a socket to plug in the kettle. And then we discovered there were no adapters for a two pronged plug anywhere in the apartment. We ended up having to purchase outlet adapters to plug in our iphones to charge. The office required a 1000 QR deposit on the apartment, which was not explained to us prior to booking, and then when we checked out, they said it would take 14 days to receive a refund. We will never stay in this facility again. Better to spend your money on a hotel at about the same rate and at least have services provided and customer service at hand.

    4.2

  • Anonymous
      United Arab Emirates
    December 2, 2013

    apartment well furnished

    The fact that we had to have three stop shops to get to the apartment and the poor preparation of the property management staff. We had to stop in a totally different location to check in and get the keys. Then we were surprised that we had to pay fees towards the access to the beach and pool facilities. We had to make several calls with the property manager to resolve simple things like the Wi Fi password, the complementary stuff, and the hand over of the apartment???!!!

    5.4

  • Julia
      United Arab Emirates
    November 23, 2013

    To check in u need to drive to another location! Otherwise to deliver the key i was charged 200dh!!

    4.6

  • Saiqa
      United Kingdom
    October 10, 2013

    I liked the size of the apartment

    no customer service at all everything was done via phone which was really horrible. I was told that it is a 24 hour service however every time I tried to call for assistance I had no answer and was not told that the beach was only open till 10pm which was not part of the package and we had to pay for and also I could only buy a pass at 9.30am and not before there was no reception at the apartment and the only was we could get in touch with the staff was to catch a cab that cost a fortune and go to the main office which was half hour drive from the actual apartment would not recommend this to anyone at all as it is not what it seems to be. will never stay there again worst experience even in 10 years of traveling around the world

    4.2

  • Brendan
      Australia
    October 2, 2013

    Apartment was nice and roomy. Good wifi connection and satellite tv with lots of choice.

    Pick up and drop off of keys from a different location. Excess charges to use pool and facilities which were very expensive (should just be added to the price).

    7.5

  • Anonymous
      Kuwait
    August 24, 2013

    the apartment was fully equipment with everything the free welcome pack was a great help and the parking is great 24hr security . the internet is so fast.

    if you want the keys you have to go to other place to take them before you check in and you have to pay 3000D deposit and when you checkout you have to go to other place to return the keys .the bed was not clean it was yellow liquid spots .. you have to pay 80d to excess for the pool and the sea for each person .. it miss free room service ..

    7.9

  • Mohammed
      United Kingdom
    August 9, 2013

    Were not allowed to use the beach we had to pay extra for visiting beaches The cleaners were rude and smelly the appartment was not clean

    5.4

  • German
      United Arab Emirates
    July 25, 2013

    the apartment

    the m.s.g. group office is far from the area. it should be near the apartment, so no need to go back to get the keys or for check in.

    8.3

  • Abuzar
      Saudi Arabia
    July 13, 2013

    I like the place..suitale to stay with gamily..peaceful..secured..quite

    I didnt like dealing with the agency (Mystay)..i suffered getting appartmeny key from thier office..the agent charged me more than the rate written in my e.booking..and suffered again in checking out i had to go another trip to handover the key

    3.3

  • Anonymous
      United Arab Emirates
    July 12, 2013

    Very helpful sales team

    Deposit 3000 AED regardless if paid by card or cash!!! Also checking in in different building 20 minutes far is unheard off.

    10

  • Khaled
      Lebanon
    July 11, 2013

    the area was good and the flat was ok

    the serves was bad and it was too deity.

    5.4

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