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Property: Palm Jumeirah Shoreline / Office: Al Sayyah Building Exit 42 Near First Gulf Bank Metro Station, Palm Jumeirah, Dubai – Show map
Unfortunately it's not possible to make reservations for this hotel at this time.
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47 verified reviews
We speak your language
Palm Jumeirah Shoreline Residences's staff speaks: Filipino, English, Arabic
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Outdoor Pool, Grounds, Sun Deck
Fitness Center, Private Beach Area, Playground
Food & Drink
Restaurant, Bar, Snack Bar
Free! WiFi is available in the hotel rooms and is free of charge.
Free! Free private parking is available on site (reservation is not needed).
Car Rental, Express Check-in/Check-out, ATM on site, Concierge Service, Laundry, Dry Cleaning, Hair/Beauty Salon
Newspapers, Safe, Shops (on site), Non-smoking Rooms, Family Rooms, Elevator, Designated Smoking Area
Filipino, English, Arabic
From 3:00 PM
Until 11:00 AM
Cancellation and prepayment policies vary according to apartment type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Free! All children under 12 years stay free of charge when using existing beds.
There is no capacity for extra beds in the room.
Pets are not allowed.
Cards accepted at this property
Palm Jumeirah Shoreline Residences accepts these cards and reserves the right to pre-authorize your card prior to arrival.
Please note that check-in and key collection take place at: Sheikh Zayed Road (near Mall of the Emirates, Dubai .
A security deposit of AED 3000 is required upon arrival for incidental charges. This deposit is fully refundable upon check-out and subject to a damage inspection of the accommodation.
Based on 47 reviews
Value for money
Show reviews from:
The location and the beach
Access to gym, swimming pool and beach not included.
Apartment was pretty good
Having to collect and return keys from a ridiculously hard location to find and 15 mins drive away. Never had to this before Having to pay 320AED to use pool and beach is a rip off. Never had to this before either. Having to pay for an unwanted starter pack. A joke. Paid more on extras than the cost of the accomodation. Be warned it is not worth it.
Staff and shoreline is excellent and the location in the heart of Dubai . Very peaceful and 100 percent secure place . Really we enjoyed this place.
No reception there . Hidden fees Not front beach itake 2hrs to reach or find it No correct place in gps
The location. Good wi fi. Clean. Love the beach side
There's fees for the beach of the building. You must go for long distance office to check in and check out. The parking key card was damaged
Apartment was a good - well appointed.
Staff communication was abysmal. No telephone in apartment although welcome sheet said contact us any time via this phone. No gas to cooker. Microwave did not work. - Could not prepare meals therefore costing more to stay. Advertising misrepresented access to pool and beach.
location, room space
beach side doesn't mean overlooking the beach, home appliances were disconnected, lousy response to maintenance request, it took maintenance to fix the problem more than 30 hours, apartment wasn't clean, discovered bugs on bed, some dirty towels, note that you have to pay additional 2.5% if paying by credit card, you will have the option of paying either a refundable 3000 DH or 300 DH insurance, drop off key must be at key pick up location or you will have to pay additional fee for pick up and drop off, I was recommended other facility mangement than MSG, overall impression was fair but not poor noor good.
bad staff don't even help very rude .
Accommodating staff both in main office and actual apartment - really helpful.
Main office in another part of the city and very sketchy details on how to find it.
Nothing!! Well, the apartment had nice rooms, but was too dirty to be nice..
Dirty apartment. Smelled mould and had black mould in bathroom. Had to pay 320 AED to use the beach for one day, but in contract it said it was free. NOT Worth the price! Very, very dirty apartment!
Large apartment with a great location. They provided a snack basket for the first night. There was a Costa Coffee right downstairs from the flat. There was convenient underground parking provided.
The office to pick up the keys is in another part of the city which required double cab rates from the airport. There were only two pillows per bed and two towels in each bathroom. No washcloths, no hand towels, no soaps, no shampoos. No amenities. There was no plug for the tub so we couldn't take a bath during our stay. The beds and sofas were so hard, we couldn't find any comfortable place to sleep. The apartment was above a restaurant and often smelled like fried food. The wall electrical outlet in the kitchen didn't work so we had to walk around the apartment to find a socket to plug in the kettle. And then we discovered there were no adapters for a two pronged plug anywhere in the apartment. We ended up having to purchase outlet adapters to plug in our iphones to charge. The office required a 1000 QR deposit on the apartment, which was not explained to us prior to booking, and then when we checked out, they said it would take 14 days to receive a refund. We will never stay in this facility again. Better to spend your money on a hotel at about the same rate and at least have services provided and customer service at hand.
apartment well furnished
The fact that we had to have three stop shops to get to the apartment and the poor preparation of the property management staff. We had to stop in a totally different location to check in and get the keys. Then we were surprised that we had to pay fees towards the access to the beach and pool facilities. We had to make several calls with the property manager to resolve simple things like the Wi Fi password, the complementary stuff, and the hand over of the apartment???!!!
To check in u need to drive to another location! Otherwise to deliver the key i was charged 200dh!!
I liked the size of the apartment
no customer service at all everything was done via phone which was really horrible. I was told that it is a 24 hour service however every time I tried to call for assistance I had no answer and was not told that the beach was only open till 10pm which was not part of the package and we had to pay for and also I could only buy a pass at 9.30am and not before there was no reception at the apartment and the only was we could get in touch with the staff was to catch a cab that cost a fortune and go to the main office which was half hour drive from the actual apartment would not recommend this to anyone at all as it is not what it seems to be. will never stay there again worst experience even in 10 years of traveling around the world
Apartment was nice and roomy. Good wifi connection and satellite tv with lots of choice.
Pick up and drop off of keys from a different location. Excess charges to use pool and facilities which were very expensive (should just be added to the price).
the apartment was fully equipment with everything the free welcome pack was a great help and the parking is great 24hr security . the internet is so fast.
if you want the keys you have to go to other place to take them before you check in and you have to pay 3000D deposit and when you checkout you have to go to other place to return the keys .the bed was not clean it was yellow liquid spots .. you have to pay 80d to excess for the pool and the sea for each person .. it miss free room service ..
Were not allowed to use the beach we had to pay extra for visiting beaches The cleaners were rude and smelly the appartment was not clean
the m.s.g. group office is far from the area. it should be near the apartment, so no need to go back to get the keys or for check in.
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