The Cove Rotana Resort - Ras Al Khaimah  

Well, the best thing to say to describe this hotel is : " I've been to a better hotels!!!!! "

Poor transparency, staff need training, and poor service. The location is the best thing to look at when booking.... Booking.com says that "no deposit will be taken and you'll pay at the hotel" well!! Its totally not true. The hotel took a deposit from my credit card and and they asked me to pay in cash also !!! so, I stayed for one night and payed for two. Now its more than 2 weeks and nothing returned to me. When I called to the hotel they said "the refund process will take 45 days !!!!" I won't recommend this hotel at all !!!!!!!! the internet is charged, not as described at booking.com!!!!!

great location and property.

I would say such a pathetic rooms, i have never seen any of such rooms in my traveling & Staying experience .i stayed in a classic king room, when reached the hotel itself they told us to wait as the customer has not vacated the room, I have confirmed my stay day before the arrival day. I came with my wife n 10 month old baby and that too for a day. and they couldn’t confirm that when the customer will vacate , I raised my concern and suddenly another staff came to me and somehow got me a room. and when reached the room it was full of dust, it was disgusting room. i would say front desk staffs are not at all professional. the property is good, other staff n also good. overall my experience was bad I came to celebrate my wedding anniversary. I will be posting this feedback on all traveling websites.

My family and I had a pleasent stay in The Cove Rotana

There is no road sign on the street indicates the hotel when you reach the main enterence

The upgrade from standard room to a villa room.

Rooms need refurbishment.

The fact of having a small villa with its own privet swimming pool, the ease of check-in and out , the small battery trucks used for transportation within the resort and the kids loved it .

Rooms were not up to expectations. The furniture looked to be some of the cheapest stuff just shoved in there . The floors had no carpets or even just a small one which made the rooms look completely naked . The lights are so dim evevn if all are turned on. Kitchen without any dishes or pans for anyone who wants to do a little cooking but cooker , fridge and water boiler available. Transportation is done by small trucks or walking so it's always calls for a pickup service which sometimes means a wait . Location wise , in order to go to the city from the resort, you need to drive almost one kilometer to find a roundabout and turn back. Overall it's still the best the area has to offer

The relaxing and welcoming atmosphere, and, the wonderful staff!!

Restaurants were a bit of a let down but room service was excellent.

Villa was not ready at check in time, 1st room got ready at 16:30, 2nd room got ready at 17:30 and pool cleaned at 18:30. despite late check- in, they send you letter to remind you with check-out time!? Mosquito and insect was also a problem.

We live in Dubai and enjoy coming to the Cove for a one night break away from work and the children! Relaxing on the beach and having a good evening meal in Basilico.

The staff was courteous and friendly. The room and ambience was lovely.very happy with the upgrade to deluxe room. The drinks were good and the Beach bar was nice as well.

The brunch at Cinnamon needs improvement. As indians, we were expecting atleast 2-3 items on the menu but did not find it.hence it was a disappointment. The Basilico Mediterranean restaurant was also below expectation. The chicken pizza was horrid. There should be another 1-2 restaurants around the property.

Awsome resort. The hotel complex and design are amazing! Hotel staff very good and we were upgraded to a villa room.

It seems the hotel is having some problem with the villas as in our case the toilet was slightly leaking and when checking out a Swedish could seemed to have a problem closing their door. Nevertheless I strongly recommend the villa rooms as the view and proximity to the lagoon and beach is really awsome.

My stay at Cover Rotana with the sea side view, the rooms were large and was comportable for us as family.

There were many this which I didn't like as follows: 1)Starting waiting at the wrong queue, while one of the assistant asked me what is my booking and I told her 3 bedroom villa, after 30mintues another lady asked me about my case, so that I told her 3bedroom villa, then she took me to another office to finish checking in(The receptionist or helper are not aware of their services and where should be) 2) The villa was not ready, where I reached at 3:30, where the villa should be ready at 3:00 (cheack in 3:00), they wanted 20 minutes to clean one bedroom and we have to say for 20 minutes so that they clean the other two bedrooms 3) The maintenace didn't check the lights, my bedroom was without lights till we called room services to repair it 4) Internet at the villa was not working and we have tried many times with room services to assist us, but unfortunaliy not been fixed till 2 hours, they have send us technical engineer to open the internet and informed us that we need to pay 80 per day. (which was not mentioned at website, they have mentioned that their is wifi and it's only available at the lobby at receptionist only) 5) The extra bed for kids reached the villa at 11:30PM, the kids were sleeply and waiting their bed, however, I have mentioned it at my request while booking(I have to fight so that they bring extra bed late night) 6) Swimming pool is available, but the heater is not working and water is veryyyyyyyyyyyyy cold can't swim (not been informed) 7) The Cooker is switched off due to an accident at one of the villa's (not been informed) After all these which I went through I don't think or beleive to do it again at The Cove Rotana Resort. I'm really upset with their services as five star hotel :(

The way it is made was beautiful n the scenery around was awsome.'

The service of housekeeping n cleaning was not that good