The Cove Rotana Resort - Ras Al Khaimah  

swimming pool and everything

Lovely place to have a break and enjoy the great sea of Ras Al Khaimah. We booked a standard room but got upgraded to the upper level of a villa. The suite had a great view (lake + sea) and was very clean.

There was a lady at the reception who checked us in had a very rude and arrogant attitude towards us, clients, and towards her own colleagues. We got very shocked by such unexpected manners in a 5 stars hotel. But the rest of the team that we dealt with was very welcoming and helpful. The only problem was the shower from which the water was going out very easily. We were disappointed also not to find a bath tub.

Nice product and excellent arrangment for our annivesary

Staff are exhausted to inform you with the full facilities and assisting starting from check in and on the beach outlet . They need to be trained with the system " PMS " as upon check in Haitham wasn't aware that my reservation is non refundable and i've been charged in advance and accordingly he was insisting to take copy of my CC for the room charges and extras " not extras only ". F&B "outlets timing" as 3 of the waiters informed me with 3 different closing time. Room service - order taker was informing me that he has a busy operation and the deleivery time will be delayed due to that reason " it seems they are overloaded and no staff available to assist .

The most horible weekend ever, poor service, unpolite staff,unflexible trratment. Wont recomend this hotel for my friends

the breakfast

Expensive with no reason one morcon in frnt desk was bad behiviour

The rooms are small and overpriced, we requested a view that we did not get, when we questioned this and asked to move we were told there was nothing to be done and nothing was offered in the way of compensation - the staff were very unhelpful. The food is average and the rooms smelt musty. The cleaner came to our room twice after he had cleaned the room and informed us he had cleaned it and stood standing for a tip! Very rude. We were also charged 114 dirhams for the mini bar which we did not touch, we had to fight to get this taken off our final bill. I wouldn't stay here again or recommend it to anyone.

Almost everythIng but nothing for kids

The facility.ans the ambience

There should be more sports tv channels . Lack of recreational activities

Well, the best thing to say to describe this hotel is : " I've been to a better hotels!!!!! "

Poor transparency, staff need training, and poor service. The location is the best thing to look at when booking.... Booking.com says that "no deposit will be taken and you'll pay at the hotel" well!! Its totally not true. The hotel took a deposit from my credit card and and they asked me to pay in cash also !!! so, I stayed for one night and payed for two. Now its more than 2 weeks and nothing returned to me. When I called to the hotel they said "the refund process will take 45 days !!!!" I won't recommend this hotel at all !!!!!!!! the internet is charged, not as described at booking.com!!!!!

Awsome resort. The hotel complex and design are amazing! Hotel staff very good and we were upgraded to a villa room.

It seems the hotel is having some problem with the villas as in our case the toilet was slightly leaking and when checking out a Swedish could seemed to have a problem closing their door. Nevertheless I strongly recommend the villa rooms as the view and proximity to the lagoon and beach is really awsome.

My stay at Cover Rotana with the sea side view, the rooms were large and was comportable for us as family.

There were many this which I didn't like as follows: 1)Starting waiting at the wrong queue, while one of the assistant asked me what is my booking and I told her 3 bedroom villa, after 30mintues another lady asked me about my case, so that I told her 3bedroom villa, then she took me to another office to finish checking in(The receptionist or helper are not aware of their services and where should be) 2) The villa was not ready, where I reached at 3:30, where the villa should be ready at 3:00 (cheack in 3:00), they wanted 20 minutes to clean one bedroom and we have to say for 20 minutes so that they clean the other two bedrooms 3) The maintenace didn't check the lights, my bedroom was without lights till we called room services to repair it 4) Internet at the villa was not working and we have tried many times with room services to assist us, but unfortunaliy not been fixed till 2 hours, they have send us technical engineer to open the internet and informed us that we need to pay 80 per day. (which was not mentioned at website, they have mentioned that their is wifi and it's only available at the lobby at receptionist only) 5) The extra bed for kids reached the villa at 11:30PM, the kids were sleeply and waiting their bed, however, I have mentioned it at my request while booking(I have to fight so that they bring extra bed late night) 6) Swimming pool is available, but the heater is not working and water is veryyyyyyyyyyyyy cold can't swim (not been informed) 7) The Cooker is switched off due to an accident at one of the villa's (not been informed) After all these which I went through I don't think or beleive to do it again at The Cove Rotana Resort. I'm really upset with their services as five star hotel :(

The way it is made was beautiful n the scenery around was awsome.'

The service of housekeeping n cleaning was not that good

Only people that were nice to me was Asma, the woman walking around reception, and Yassin the waiter at Cinnamon, I give those 2 HIGH reccomendations, but the rest, I'm sorry, I'm a paying customer not a damn dog on the side of the street chasing you to get your attention.

Well, waited 5 mins at a traffic light IN the hotel, then 5 mins for them to take my car, they dropped my gf's blazer while dropping us to hotel(Realized after), I ask for a honeymoon room, none was there(Was charged and had to call them to tell them), gave us one of the LAST rooms where we had to walk a lot, I ordered toothpaste 1 hour and a half later it came, undercooked food, I asked for a tour of the hotel and the villas and my request got ignored. And Much more. I did not really enjoy my Christmas there at all, honestly a BIG waste of money. I'd give this hotel a much lower rating, and give a hotel like Hatta Fort a better one.