Villa Rotana - Dubai  

Der erste Eindruck des Villa Rotana wurde sofort durch den überaus freundlichen und zuvorkommenden Service geprägt. Ich hatte bei der Buchungsanfrage nach einem Nichtraucher-Zimmer in den höheren Etagen gefragt. Man wies mich bei der Ankunft darauf hin, dass die nr Zimmer leider in den unteren Etagen sind und ich daher eine Wahl zu treffen habe. Ich entschied mich dann trotzdem für ein Zimmer in der 4. Etage (mit Blick zum Meer) und ich konnte keinen Rauchgeruch feststellen. Ein schönes, sehr gepflegtesZimmer mit kleiner Küchenzeile und tollem Badezimmer. Der Fitnessbereich des Hotels ist für mich perfekt ausgestattet gewesen und bei Fragen stand immer ein Trainer bereit. Bei Touren in die Innenstadt von Dubai ist die Metro vom Villa Rotana fußläufig zu erreichen. Möchte man lieber zu einem der verschiedenen Strände, kommt man hier unkompliziert mit dem Taxi hin. Hier aber am besten eine normale Hose zum Rüberziehen über die Badehose mitnehmen, da die Taxifahrer es verständlicherweise nicht so gerne sehen wenn man sich mit "Salzwasser-Badehose" in die Ledersitze setzt. Das Frühstück im Villa Rotana war üppig und mir fehlte dort nichts.

Der Pool-Bereich des Villa Rotana war zwar sehr schön, jedoch war die Ausrichtung der Sonnenliegen architektonisch bedingt nach Südosten. Hier half das Personal aber gerne diese gegen die Mittagszeit neu auszurichten. Wem das nicht gefällt, der kann aber jederzeit die mit dem Taxi erreichbaren 3 Strände in Dubai nutzen.

A good Hotel confortable and clean

No Free Wi Fi its the 21st Century please give me a break all hotels around the world offer it why not them

The Hotel was very clean and the stuff were more than fantastic

They Increased the price in order to have the same view which i booked 150 more per night, even though it was writtin and clear the the room i've already booked is that Burj Khalifah View on Booking.com, but they arrange differnet room for us, anyway i will report them and Booking.com to the police and to my bank and waiting for the final.

Location

Narrow underground parking and in room dining was slow service beside cold food was delievered

The staffs are really friendly especially Toya. We felt welcome the moment we stepped into the lobby. The hotel is reasonably priced considering the location. We really like the breakfast service and the breakfast area. Well design with natural light. The room is okay with cooking facility but we didn't use it as we had our meals outside. We are a bit disappointed when they didn't clean up the room on our first day. It was miscommunication between the front office and the housekeeping. They thought we are staying for one night only as our reservation was done separately for the other 2 nights.

We wanted to rent a car to move around. The hotel has a 3rd party rental agency and they arranged the car to be delivered. Everything was ok up to the point where the agency guy came and pick the car up at the end of the rental. Unfortunately since it was night on a weekend, they couldn't finalize the rental charges but they promise to send an invoice through an email. But that never came. I only know the total charges through my credit card statement. And I was surprise to see the charges. They have overcharged us on the Salik toll fees. I have been avoiding the toll but for an unknown reason, they have charged me more than AED60 for the 2 days rental. When I send the query to them, I got very poor response. Although it is a small amount but we felt cheated. I hope the hotel management could give more attention to these 3rd party guys as it may impact your reputation.

The bed is not comfortable and poor quality of pillows and when I asked for extra pillows nobody answer me. Breakfast waitress are not well trained and not professional b/c uaually when you take table you will be asked if you like to have coffee or tea, nobody asked me. however, other family was taking next table where asked if they want to have an omlets.

Staff, location and price

Very friendly staff

The staff at the VIlla Rotana Hotel could not have been more friendly during our 3 day stay. We arrived at the hotel on the morning of the 24th February at 7am approx. following an overnight flight from Melbourne, Australia. Our request for an early check-in was dealt with promptly and we were given a room within an hour. The hotel staff were also helpful to us during our stay providing us with good information on the places to visit in Dubai. The breakfast provided in the hotel was also first class - a great selection of cereals, hot and cold meats,cheeses, yogurts, fruits, breads etc. The dining room (the inner courtyard of the hotel) is also a lovely location and as usual the service provided by the staff was second to none.

Very good value for money,friendly and helpful staff,convenient location, very good breakfast

The location was good. The Food was good.

Professional Management