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Newest reviews for Grand Hotel Europa

  • Ignacio
      Albania
    December 18, 2013

    The hotel was quite clean and comfortable

    Misleading advertising in the Hotel's web page (they haven' got spa nor massage services and the sauna is not included in the price) I had asked for the undercover parking when I made the reservation, but when we arrived at the hotel they were reluctant to let me park. I had to complain a lot The receptionists weren't very profesional, nor the waiter during the breakfast. I was unable to pay in euro with my credit card, they couldn't explain me why nor warned me about this before I made the reservation I forgot a pullover in the room and an ID card on the reception desk, and despite the receptionist had my e-mail address and phone number, they didn't contact me to let me know. Moreover, when I came home and noticed that my pullover was missing, I phoned them and they didn't tell me that I had also forgotten my ID card!!!!! Unbelievable! It's been the worst hotel service that I've ever paid for. This hotel shouldn't have the five stars. I should have stayed at Hotel Colosseo, which in fact has the same facilities as Grand Hotel Europa without using misleading advertising and is much cheaper.

    5.4

  • Michael
      United States of America
    December 8, 2013

    Staff was very hospitable.

    7.5

  • Anonymous
      Australia
    September 20, 2013

    Good location, friendly staff, lovely coffee shop in foyer.

    If this hotel had a pool, it would have been fantastic! Great weather but not a lot to do in Shkodër, so to lie by a pool would have been perfect.

    7.5

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