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hotel A rooftop swimming pool and rooms with private balconies can be enjoyed in this modern non-smoking hotel 2 blocks from Santa Fe Avenue. There is free Wi-Fi and panoramic gym facilities.

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Score from 572 reviews Excellent 8.6/10

Newest reviews for Hotel Bys Palermo

  • Anonymous
    August 11, 2014

    Awesome breakfast for the price of the hotel. Comfortable. Good location, although far from the subte.

    Nothing. I recommend this place !


  • Daria
      United States of America
    August 10, 2014

    Safe, clean, excellent breakfast


  • Rikard
    August 6, 2014

    Very friendly staff giving valuable help to any inquiry. Great breakfast. Large rooms with comfortable beds.

    Weak wi-fi coverage.


  • Lynette
      United States of America
    July 29, 2014

    Everything....regarding hotel...

    The shopping is to far away...


  • Anonymous
    July 24, 2014

    The Room was Big . The building modern. David front desk employee was very nice and helpfull. Breakfast very good.

    The other front desk employee was never wling to help.


  • Andrew
    June 10, 2014

    Buffet breakfast every morning Complimentary wifi internet. Good room size for 3 ppl Location to everything

    A lot of buildings in the area run down, graffiti.


  • Evie
      United States of America
    May 18, 2014

    the gentlemen at the front desk were very helpful and kind. they helped me out, whether I wanted to go shopping or to a show, with great advice

    wi-fi was spotty and very difficult to get online


  • John
    April 23, 2014

    The reception staff were very people in terms of helping us call a taxi, recommending a restaurant and pointing us out to a reliable money exchange shop.


  • Daniel
    April 19, 2014

    Rooms, location (though not really central Palermo) and breakfast.

    Pool wasn't operational


  • Adele
    April 1, 2014

    The desk clerk and concierge were both nice and helpful on check-in.The bed was very comfortable, the room was lovely and clean, and the wifi worked well. We were told the better restaurants were not in walking distance, so we took a cab to the area that was recommended by the staff.

    The desk clerk on check out was grumpy and solemn. We had to leave at 6am for our flight, so we didn't have time for breakfast, because they didn't start serving until around 7.30am (even though we had breakfast included). We were then charged for using a tea bag in the room ... I have never before been charged for such a thing, and considering we didn't have breakfast, it was even more unbelievable. The concierge was hovering in the hallway waiting for us to get in the elevator so he could quickly check the room (mini-bar and tea bags missing) before we got downstairs. It's the little things that make or break a stay ... such a shame.


  • Anonymous
      United States of America
    March 31, 2014

    Clean and attentive staff.



  • Alex
    March 9, 2014

    Nice location. Room was very confortable with a big double size bed. Nice swimming pool in the top roof.

    Front desk not very helpful. I ask for a late checkout during resetvstion and received no answer until I ask in the checkout.


  • Haydar
    February 27, 2014


    I will be sending you a detailed report as discussed several times with your Customer Service department, bur in outline the whole place is just SHAMBLES!


  • Rebecca
      United Kingdom
    February 26, 2014

    As first time visitors to BA the hotel staff were friendly and helpful as to places to visit. The beds were very comfortable.


  • Malcolm
      United Kingdom
    February 16, 2014

    Very helpful freindly happy staff, who were always trying to be helpful without being intrusive. THis was sustained throughout our 6 days there.

    The tiles by the roof-top swimming pool; my wife fell on them when they were wet, with a very painflul bang to her head and elbows. The staff were doing their best to dry them, but splashes from the pool, re-wet them immediately. Only a surface replacement will solve the problem.


  • Jennifer
    January 20, 2014

    Good location in palermo, good big size room and massive bed. The guy on the front desk was so lovely and always very helpful. Would definitely recommend this hotel.


  • Anthony
      United Kingdom
    January 20, 2014

    Very clean hotel, good, fresh continental breakfast. Reception staff very helpful


  • Megan
      United States of America
    January 9, 2014

    A nice hotel with a good breakfast. The staff was helpful with our questions. It's in a good location that we felt safe in as well. The breakfast was fresh and well stocked.

    The wifi was a little spotty.


  • Gerardo
    January 5, 2014

    The room was quite large and clean, with a very comfortable king size bed. The staff has been very friendly all the time. Breakfast was very rich. Located conveniently, 10 mins from most of the Palermo main interest points, and from subway stops on lines green (D) and red (B). WIFI worked fine most of the time.


  • Anthony
      United Kingdom
    January 5, 2014

    Excellent bedroom. Our son stayed with us and the triple room had three good beds. The small gym was functional and the rooftop pool very welcome in the hot weather. Staff were all very helpful


  • Anonymous
    December 29, 2013

    Pool was closed, in fitness room nothing worked, everything was broken. Really not worth of how much I paid per night.


  • Monica
      South Africa
    December 26, 2013

    The rooms are sppacious and well equipped. Airconditioned which was a pleasure in the heat wave. Access fair from metro,5 blocks walk. Better for bus. Convenient for restaurants in palermo soho. Very good value for money. Just be aware that if you have to leave before 7 a.m. You can't get breakfast.. Breakfast was good.

    There is no restaurant or room service you have to go out and eat.


  • Krista
      United States of America
    December 4, 2013

    The front desk staff were very friendly and extremely helpful. The rooms are spacious and comfortable. The roof top pool was a great way to soak in the sun and escape from the city for a moment. We greatly enjoyed our stay.

    The hours of the gym, sauna & pool were a bit restrictive being only from 10a-7p.


  • Ana
      United Kingdom
    November 28, 2013

    Very helpful staff. Good breakfast

    Not the best location for night life


  • Ludovic
    November 25, 2013

    Good breakfast Close to the bars and subway Safe area Big room


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