The service is not good. I asked for an airport transfer with my booking (5 days before arrival) and initially never got any reply. I sent a reminder, got a reply and confirmed the transfer. However, when we arrived at the airport nobody was there.
Also, the hotel gave us a bill showing the double price of what we booked for. When we indicated this at reception, they first told us that it was too late to do anything about it, "come back tomorrow", while it was not our fault and they gave us a very wrong bill.
These things are not okay for a 4* hotel.
Good comfortable hotel, nice swimming pool, close to downton. Overall, a nice comfortable stay.