Elevage Hotel  

The excellence of the staff , the outstanding service !

It is a bit run-down for a four star hotel. A gleaming lobby is not everything. The carpeting needs upholstering, so does the furniture , carpets, airconditioning and television in the rooms.

The location for shopping and city sight seeing was excellent. The room we eventually moved to was comfortable and spacious, but getting there with three room moves on our first night was very distressing!

We booked a suite room on booking.com, but were not provided with the standard of room that we booked. We moved three times on our first night - the first room we were provided with was grubby, smelled musty and was located next to two rooms that were being renovated; the second room had such paper thin walls, that we could hear the normal conversation of the people in the adjoining room; finally after requesting a quiet clean and comfortable room, we were provided with an lesser standard - executive room- that had king size bed and was just that, quiet and comfortable. Lesson - don't book a suite as they are not worth the money! Also, staff were not very accommodating until forced to take some action, when told the level of service and accommodation was unsatisfactory and not what we had booked!!! Manager of Day on Saturday was the only manager who was interested in providing us with service; this was on Day 3 and we left on Day 4.

Location and staff

Very centrally located and easy to find - especially when lost !! Bed linen is superb. Up there with the 5 Star +++ King size bed was very comfortable. Free WiFi was excellent as other hotels charge around $20.00 a day for the privelege. Breakfast included was more than adequate although a little boring after the same stuff every morning for a week. Servings were generous and always topped up.

The Hotel is old and tired. Some renovations have been done but I would not rate it as 4 Star. Things like sticky cupboard doors which defy any attempts to slide. Air conditioning which has no temperature adjustment only fan speed. Carpets which used to be luxurious but are now tired. Silly omissions such as a box of tissues in bedroom or bathroom Really uncomfortable desk and chair height that makes working in the room a painful experience, and I had a lot of work to do as I was at a week long conference. It certainly doesn't live up to its Website description. Try as I might I was unable to find the Gym let alone make use of it. All the signs pointing towards it led nowhere - other than a locked door.

The hotel staff were the best and they actually 'cared'. The room was clean, large and well appointed. Perfect for a city break. The breakfast was amazing, so much choice.

The swimming pool was not open and we were not advised of this either when we booked or when we checked in.

Clean modern nice location right near the main shopping areas

Gym was poorly equipped small and broken equipment

The hotel was in an excellent position for seeing the sights and for shopping. Breakfast was included, although the cooked selection was never hot! The rest was a good selection. Rooms were very clean and comfortable and well serviced. A good hotel for a city break.

The only thing I would like to see improved would be a little more warmth and friendliness from the reception staff. They were very efficient and helpful but lacked any real interest in you as guests. Having travelled in many countries, I feel I am a pretty good judge, although I may have been spoiled by the attentive and friendly service received in countries like Malaysia and Thailand.

Great location in heart of BA . Very good staff and room kept immaculately clean. Good breakfast every morning...coffee not great but otherwise super

Rooms on street side can have a lot of traffic noise...better to ask for room on other side

It had a very convenient location, and was clean, The staff was friendly. They had a good breakfast included.

Well situated for a first visit to BA, hotel facilities were excellent - especially for the price, staff very good and helpful. Room was a good size and bed was comfortable.

There was some traffic noise, but not to bad - this is a central location so it should be expected. Pool are can get a little cramped if busy - but again, this is to be expected. Having a pool in such a central location is a huge bonus - especially at these rates. I would stay again.

The room

Front desk and door staff

convenient location for sightseeing

level of service of front desk staff was inconsistent