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Avenida Del Libertador 420, Retiro, C1001ABR Buenos Aires, Argentina – Show map
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Emperador Hotel Buenos Aires's staff speaks: Spanish
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Sauna, Fitness Center, Solarium, Spa, Massage, Indoor Pool
Food & Drink
Bar, Restaurant with Dining Menu
Wired internet is available in the hotel rooms and costs USD 12 per 24 hours.
WiFi is available in public areas and charges apply.
Free private parking is available on site (reservation is not needed).
Room Service, Packed Lunches, Shuttle Service (surcharge), Airport Shuttle (surcharge), 24-Hour Front Desk, Express Check-in/Check-out, Tour Desk, Baggage Storage, Concierge Service, Laundry, Dry Cleaning, Ironing Service, Shoeshine, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, VIP Room Facilities, Honeymoon Suite
Newspapers, Safe, Non-smoking Rooms, Facilities for Disabled Guests, Elevator, Soundproof Rooms, Heating, Designated Smoking Area
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
One child under 2 years stays free of charge in a crib.
The maximum number of extra beds in a room is 1.
The maximum number of cribs in a room is 1.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Based on 242 reviews
Value for money
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Score from 1944 reviews Good
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Enjoy panoramic views of Buenos Aires and sunbathing and swimming on the terrace of the NH City & Tower, a 5-star hotel in the heart of the city. Wi-Fi is free.
Score from 456 reviews Very good
Helpful staff , good local restaurants
Restaurant closed in evenings
The Emperador is modern, sound-proof, efficient, reliable and always has power which after staying 2 weeks in a BA short-term rental apartment was a very welcome change. (A good value too, if you compare it to its Recoleta neighbors as you can pay in pesos obtained elsewhere-think "blue" rate). Trustworthy (and complimentary) luggage storage as well. Easy walk to Retiro train station, Patio Bullrich shopping center, a Winery wine shop and Shell gas station just a 1/2 block away. Always wondered why Emperador Hotel, such a large and modern hotel, had only one revolving door entrance (and one lockable side entrance) and a lobby full of bellhops plus one stern looking man standing right by the revolving door wearing an earpiece. Having had a piece of my luggage stolen from the lobby of another BA hotel (the Wilton) two weeks before during check-in time, I now understand (and appreciate) the Emperador's over-staffing and security measures, visible in the lobby area.
The Emperador is fine and I highly recommend it!!; the following is just a caveat in general about checking in and out of Argentinian hotels. Forget the "bird-poop sprayed on you", seems the latest "scam" is well-dressed, cell phone toting, "waiting for a cab", "business women" sitting in 4+ star hotel lobbies (especially at the hotel's published check-out time) with the ability to snatch your luggage faster than you can say "Don't cry for me..." In fact our hotel in Salta, AR specifically put in writing that "one must be very careful and cautious and watchful of ones luggage during check-in and check-out". Therefore, try to avoid checking in at 11 am or Noon, or whenever the hotel's published check-out time is, also check out early or late, at any AR hotel. Also, sadly, if you cannot strap the piece of luggage to your body, consider it a potential target of theft. As I typed in the "What did you like?" section, the Emperador has a very visible and conscientious security presence in their lobby. Still, if the cruise ships continue to use the Emperador as their BA hotel of embarkation/disembarkation, then potentially 100+ guests could be present in the lobby at check in/checkout time. If anybody can handle the situation it would be the staff at the Emperador, but a professional thief is still a professional thief, for a good reason.
Fast check in, friendly staff,quiet room with garden view. Walking distance to most city attractions
Location excellent in close proximity to downtown. Comfortable rooms, very helpful staff.
They requested me iibb tax when its a tax for them
The rooms & pool were clean.
Service was below average. We were two younger travellers staying here for two nights and treated rudely as though we didn't belong. I expected far more for a hotel of this price and calibre. A lot of the amenities in the room did not work, including the phone which we asked to be fixed and never was. Breakfast & wifi is not included, this is not New York City, this is South America and the ONLY hotel on our entire trip these amenities were not included. The location is not fantastic I would recommend other hotels closer to the shops or waterfront. Rooms are outdated and there are far more modern hotels at much better price points. Hotel refused to book us a reputable car service to the airport and would only offer their private car services for twice the cost. We rang and booked ourselves without issue. Pick up your game, if they weren't so obsessed trying to extract every penny from your pocket it may have been a nice experience, not impressed in the slightest. Would never recommend this hotel.
I like the location and they have good gem and perfect temperature swimming pool
I hate the staff !soooo mean even my kids they scared from them when we enter the hotel also you should pay for wifi and one person only can used it!!if you want 2 person you should pay160 peso a day and the breakfast also not free and expensive
Emperador is surely worth of its five stars. Quite a safe bid if you are indecisive about where to stay, etc.
Every single extra item in the hotel, i.e. when you order hot water to the room they charge you service fee, is charged. This is probably reasonable given the hotel is really nice and relatively affordable but some practices make it look to "cheap."
Everything except the cleanliness in the male bathroom on the "1st Subsuelo".
The male bathroom on the 1st Subsuelo was not particularly clean and soap and toilet paper were missing from their respective places.
Great location and service
Large rooms Good staff Fast WiFi
no internet and breakfast included for a 5 star hotel. dissapoined
The lunch we ate at the delightful restaurant was delicious.
This is a wonderful place with friendly, helpful staff and consistently the best empanadas we ate. The lobby/bar is beautiful and inviting with a stunning garden in the back.
Quiet, clean and comfortable room with excellent large bed. Central location.
Breakfast is very expensive and not particularly good. The Liber Cafe is only a short walk away and does an excellent breakfast with real orange juice.
The facilities are very good.
The WiFi service was horrible. Considering the level of the hotel it was rather disappointing to have such a slow service.
Friendly and helpful staff, modern-clean-stylish facilities, nice furnishings, beautiful garden at back of hotel, convenient location (3 blocks to Retiro train station, 3 blocks to Patio Bullrich shopping, less than 1 block to Winery-a wine shop), nice views from upper floors of hotel, no charge for left-luggage (and I left 2 cases of wine for 2+ weeks while on a cruise and wine was safe and sound when I returned to Emperador). The Emperador must have a connection with the Heavens since power stayed on entire time while there were rotating black-outs in the vicinity due to excessive heat and energy usage.
Emperador charges for coffee in the room (a charge for a package of ground coffee) and charges for breakfast and for Internet usage. These 3 "petty annoyances" can easily be avoided however; just purchase instant coffee at a nearby store and use the complimentary coffee maker in the room; just wander to a nearby Wifi friendly cafe for breakfast and Internet. Cruise ships seem to use the Emperador as their transfer hotel for passengers so at times 100's of people may be in the lobby of the Emperador-kind of like a mini Grand Central Station in NYC-I found it exhilarating and entertaining to watch the occasional hordes of humans in the lobby area however if you don't like crowds then the quiet sanctity of your Emperador hotel room is the perfect antidote.
Beware! A 4% "Additional Tax" was included in my Invoice (other than the 21% VAT). I always check my bills thoroughly so was able to get credit at check out time. They tried to charge Parking fees as well although Booking states Parking included. I was not charged after stating this. TV Cable was off for many hours and paid internet is of very poor signal.
Extremely courteous and helpful staff- good location and lovely garden
wi-fi passcodes needed for bedrooms
The very large bedrooms
the breakfast not included. suggest you include in the price of room a continental breakfast, not only a costly buffet.
good sized comfortable accomodation. Excellent position in good quiet area.
Internet is an extra charge. Only cafeteria style food available in the evenings more restaurant outlets would normally be expected in a 5 star hotel. There are however fine restaurants within walking distance.
Breakfest choice, great inside pool and fitness, close to fine restaurants, ...
Internet service should be included in the price of hotel or the guest should be able to obtain password directly at webpage and not to call to the desk
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