Melia Recoleta Plaza Boutique Hotel    

The room was nice.

staff were rude, and did not take care at all...

Staff very helpful with umbrellas and loading of baggage during heavy rain.

Location is very good.

Most of the staff was very unfriendly and some even rude. In no one moment, noboby working there, from front desk, bell boys, and restaurant demontrate that they care about their guests. Another very important problem I had was related to my account. They try to charge my account using an ex-rate 13% higher (1u$=5.70 Pesos) than the official rate. I noticed that when I questioned the high authorization requested to my credit card in my check-in. This would increase my account in almost u$ 200. After my complaint they suggest to me to pay in cash, using dollars,which sounds unreasanable for me. I had booked two rooms for three nights. I said that I would agree with the rate but I want a letter signed by the hotel general manager confirming the ex-rate used to charge the rooms. In my last night at the hotel, I was informed that if I request, the manager would allow the charge at the official rate which was set by the hotel at 1u$=5.10 Pesos. Note that the rate at booking.com being used by the hotel at that date was 1u$=5,02 pesos and the ex-rate charged to me on ATM´s during my stay in Buenos Aires varied from 1u$=5.05 To 1u$=5.08. The different currency exchange offices in Buenos Aires were using an ex-rate that varied from 5.05 to 5.15. All this issue with my account seems to me to be very dishonest and unprofessional, which I do not expect when staying in a Melia hotel. Due to this reason and the staff attitude, I do not recomend at all the Melia Recoleta in Buenos Aires and I will not stay there anymore.

This is an excellent hotel

My reservation at Booking.com was never received by the hotel. If I hadn't been in town earlier and stopped by to double-check, I would not have had a room. I do not intend to use Booking.com again.

I liked everything but mostly the location.

Fabulous hotel, lovely big rooms with comfortable bed. Great location in the upmarket area of Recoleta. Breakfast served until 11.00 which is great when on vacation.

Good location, service and price

Bathroom smells in need of remodeling and old carpet in the room.

Very good breakfast, comfortable bed

Staff does not interact - while checking out I asked the person about a flooding which happenned in the hotel lobby during my stay and the guy simply denied it!

We love the location and the help of the staff in the reception.

We thought the carpets were very dirty. Also the staff in the breakfast/dining area were more interested in their mobile than in you.

I loved the fact the hotel was small. I felt I received more personal attention.The staff was wonderful!! They went beyond their duty to make our stay excellent. We received special surprises every night, from a bottle of champagne, chocolates, cake to little gadgets with the hotel's name on it. They are all very kind. Another plus is the location! The Recoleta part of town is an elegant and safe neighborhood and close to main points of interest.

The hall between the rooms was incredible hot, when you got out of the room there was no air to breath. They need to put an air conditioner in. We went during the summer and it was pretty bad.

The location Great breakfast with lots of fruit Staff at reception were very helpful The lobby looked glamorous Loved the daily chocolates left in the room. We requested a room on a different floor and we were helped with this request.

Could not use terrace before 11am and after 4pm which was inconvenient. The rooms were more business-like than glamorous, which is what we expected. There was a music CD in the welcome pack but no CD-player ;)

It was in a great location near upscale shopping and within walking distance of a park that had a craft fair. Great restaurants for lunch and dinner were within walking distance too. Our room was very nice, renovated and comfortable. Loved the boutique style in the center of a large city.

Very nice staff, very good breakfast Very nice to have a pillow menu!

Noisy room (#45) Strange smell inside room Restaurant very good for breakfast, not worth it for lunch or dinner

They all are very kind

there isnt parking

romm spacious staff were phenomenal

The staff at the reception was very good, helpful and friendly. Decoration was nice and classy

The waitress at the breakfast was not friendly.

El personal muy atento y preocupado. Excelente restaurant y muy completo desayuno. Buenisimo el spa.

Algo estrecha la habitacion y muy encerrado el lugar del desayuno. El aromatizante ambiental demasiado fuerte y de un olor muy pasoso.

La ubicacion! El diseño del hotel, el menu de almohadas, el piano tocando en el desayuno, todas las habitaciones tienen nombres de cantantes de jazz!

El aroma espantoso que utilizan en el lobby. Es como ir a la casa de tu tia abuela!

Location! Nice bed. Breakfast ok!

Shower flooded, bathroom and bedroom smells bad. Very outdated. Overpriced.

Da atenção dos recepcionistas.

Da limpeza do quarto. Um dia sem retirar o lixo do banheiro, mesmo solicitando o serviço. Falhas na reposição do frigobar e falhas na retirada de roupa para lavanderia - estes serviços foram solicitados e não foram executados.

Petra, la Gerente General, es una persona estupenda: amable y profesional

La limpieza y reposición de artículos en el baño, regular.

Lençois

Decoração do quarto/cafe da manha/carpetes velhos

Pessoal muito educado, ótima localização, limpeza e ótimo atendimento.

Café da manhã poderia ser melhor, sobretudo as frutas. Há barulho nos encanamentos internos, escuta-se a descarga de todos os aptos próximos.

localisation confort

la décoration

Não admitem um Late Check Out embora tenha solicitado. O câmbio que nos cobram na hora de pagar é ALTÍSSIMO, prejudicando o pagamento através de cartão de crédito. Este câmbio não é o praticado pelas casas de cambio e bancos.