The pictures on the booking.com site make you expect suites with an enormous splendor! Don't let them mislead you. The hotel rooms as well as the public spaces, the swimming pool area and the swimming-pool itself are worn out, dirty,very badly maintained. During our stay our rain shower( in both the rooms we stayed in ) could not provide us with warm water,
The superior loft is advertised with a kitchen, but there is none. The kitchens in two other lofts had no kitchen supply, other then two glasses, so you could not prepare any food or drinks what so ever ! The swimming pool does not have a staircase to enter or get out of it safely, no towels were supplied for the sun beds. It is a beautiful spot, but you can't enjoy it in this way.
The first evening the superior loft that we booked was already taken, so we had to stay in the spilt level standard loft, with a very bad working airco system, so hard to get any sleep.
During the second evening a metal box with two big spotlights, fell spontaneously from the 4 mtr high ceiling together with two wooden sticks, missing the head of my wife by an inch.
As I went down to warn the owner about this accident, he reacted annoyed and did not apologize for once for this situation. He let his manager take care of the reconstruction the next day. During the rest of our stay he avoided us on purpose and not once came to us to ask if he could do anything for us to compensate this matter.
His comment on the the fact that the shower did nod supply us with warm water was, that nothing was wrong with the pressure, and that his apartment, in the same building was not having this kind of problem ! End of discussion.
Our advice: have a nice lunch in the restaurant downstairs but don't make the mistake to book a room.
It is not suitable for people with reduced mobility, no lift available.
The hotel is located right in the beautiful area op San Telmo, the restaurant serves perfect quality "pinchos" better known as tapas ! and affordable ! The ambiance in the restaurant is really nice, nice setting.
The servants Jessica and Sol made a big effort to please us