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Property Highlights

Free WiFi

Places of Interest:

Albertina Museum (0.2 miles)
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Newest reviews for Hotel Ambassador

  • Anonymous
      United Arab Emirates
    August 24, 2014

    Location

    Can't sleep because of street noise Expected to find a coffee maker in a 5 star hotel Refused to provide an iron & iron board

    7.1

  • Alya
      Qatar
    August 17, 2014

    Location and the room size ONLY

    The staff in the reception they were bad, no smile, no welcome, they make you avoid talking to them.

    6.3

  • Mohammad
      Kuwait
    August 14, 2014

    Location and the size of the room

    The services Room services

    6.3

  • Anonymous
      United States of America
    August 7, 2014

    Super helpful and friendly staff. Rooms are beautiful and clean and quiet. Prime location in center of city in the luxurious shops.

    10

  • Rabab
      United Arab Emirates
    August 6, 2014

    I loved absolutely everything, the location, the atmosphere, the terraces and the helpful staff and their huge smiles

    nothing

    10

  • Abdulla
      Austria
    August 5, 2014

    Good location

    8.8

  • Larisa
      Russia
    August 4, 2014

    Location. Spacious rooms. Cleanliness. We had connected rooms - that is really convenient. The decor looks a bit old-fashioned but that adds some viennese charm to your stay. Really soundproof walls and windows. The airconditioner is a bit noisy but that did not annoy me. Good beds and pillows. Polite and helpful personnel at the reception.

    1. Overpriced breakfast and room service. 2. No tea or coffee facilities in the rooms. We stayed in Das Tyrol Hotel a few months earlier - they offer Nespresso machines and capsules and tea kettles with tea in every room. Ambassador charges 5 euro for a hot pot and another 5 euro for delivery - ridiculous, especially in view of us only asking for HOT WATER! We needed and extra cup - another 5 euro! No napkins were brought. We come to Vienna several times a year and have stayed in a number of hotels downtown. This really looked too greedy!

    9.2

  • Udomsakdi
      Thailand
    July 31, 2014

    Right at center of the city! Right at shopping street!

    Nothing i can think of!

    8.3

  • Patrick
      United Kingdom
    July 29, 2014

    We loved the location and size of the Ambassador, perfect for a short stay in the heart of this lovely city. The hotel's front of house staff were exceptionally helpful and welcoming.

    A minor comment - the housekeeping needs monitoring as our room remained unvisited by housekeeping staff during our stay.

    8.8

  • Paul
      Australia
    July 29, 2014

    Very friendly staff

    Poor bathroom lighting for shaving

    9.2

  • Jiameng
      China
    July 23, 2014

    Location.

    I checked in at 6pm, bt the reception give me a room totally uncleaned and full of trash! The scene I saw kept me disgusted during my stay. The housekeeper seems never finish the cleaning,as the first day I found a wet twisted hand towel was left on the lavatory lid!Did they wipe the lavatory with handtowels? Because i definitely left the handtowls on the washing table, not the lavatory lid. The second day the waitor in the restaurant take 15mins to give me a table, althought the restaurant almost empty and only two tables he needed to serve. The third day the housekeeper left an extra sheet and two pillow cases on the armchairs. The fourth day they drop towels behind the door. In a word this hotel is really slappy! The only good thing is the location. But thr is another four star hotel by it, and it is cheaper!

    4.2

  • Damian
      Ireland
    July 16, 2014

    The location is ideal for anyone that wants to see the historic sites, go shopping or attend a concert. The rooms are large, bright and stylish and distinctly Viennese. One could well believe that Empress Sisi stayed here. Furthermore, the staff are very helpful and friendly, so my times at the hotel have always been very enjoyable and relaxing. It is one of the nicest hotels in Europe that I can recommend.

    Driving to the hotel in a car with Vienna's one way system and narrow streets can be challenging, but I guess this is where GPS helps.

    10

  • Margaret
      Australia
    July 16, 2014

    The staff were friendly, welcoming, accommodating and helpful, and spoke excellent English. We were allowed a late checkout on our day of departure. We loved the hotel's charm and history, as well as the ambience created by the elegant chandeliers. The hotel was centrally located in the midst of the shopping precinct, close to restaurants, and within walking distance to many of the major attractions.

    €25pp. for breakfast! The absence of tea or coffee making facilities in the room. No iron.

    9.6

  • Andre
      Netherlands
    July 15, 2014

    Great location, dead in center; friendly & helpfull staff. Bed and linnen was clean and we slept very well.

    City is noisy in the morning, so you have to use airco; nothing to do with the hotel, I just don't like airco

    9.2

  • Anonymous
      Saudi Arabia
    July 1, 2014

    I cannot over emphasize the advantage of the location. Right in the heart of the tourists area, walking distance to all the museums. Beautiful room and bathroom, well maintained.

    I would have preferred softer mattresses. No Arabic or English TV channels except news channels

    9.2

  • Peter
      United Kingdom
    June 28, 2014

    Staff friendly & helpful Delicious breakfast in lovely dining room.

    The dishonest taxi driver. Nothing to do with hotel except parked outside

    9.6

  • Puiu
      Romania
    June 25, 2014

    Wonderful location and an excellent price/quality ratio

    10

  • Joe
      United States of America
    June 25, 2014

    Beautiful and comfortable room and the location. Right in the heart of old Vienna.

    10

  • Francis
      United Kingdom
    June 22, 2014

    Location ideal Staff helpful

    Took several requests to get light repaired.

    7.9

  • Anonymous
      Kuwait
    June 21, 2014

    Non intrusive staff.

    10

  • Joan
      United Kingdom
    June 18, 2014

    The location was excellent and our room overlooked a quiet square.

    The bar and restaurant looked very dreary

    7.5

  • Arthur
      United Kingdom
    June 17, 2014

    Helpfulness of the staff and location was perfect.

    Would have been great to have had the gym on the premises but not vital as there were provisions made for the use of gym.

    9.6

  • Anonymous
      Switzerland
    June 17, 2014

    Location.

    The street is very noisy and it is impossible to open the windows. Our room was facing the wall. The size of the room looked smaller than advertised; the furniture and furnishings were different from the photos on booking.com.The room smelled somewhat of cleaning detergents. Soundproofing is not very good. The floor was creaking - wakes you up immediately if the second person in the room gets up early or in the middle of the night. We asked for another room but were told that none was available. It is allowed to smoke in the hotel. The bar was very hot.

    5.8

  • Anonymous
      United Kingdom
    June 14, 2014

    Very comfortable hotel, great food and fantastic location

    Everything was fabulous

    10

  • Uri
      Israel
    June 10, 2014

    location

    bed comfort, lack of air condition in the bar, noisy air condition in the room

    6.3

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