Hotel-Annex Der Salzburger Hof  

O anexo do Hotel, daí o nome Annex - Der Salzburger Hof, onde fomos alojados fica em frente ao Hotel, do outro lado da rua, em um prédio meio comercial, meio residencial, muito degradado, totalmente inadequado para uma hospedagem que se pretende 4 estrelas. Fomos acordados pela impaciente camareira em duas manhãs seguidas, apesar de ser muito cedo da manhã. As recepcionistas não estão preparadas para bem atender hóspedes da América espanhola e portuguesa. Não dominam sequer o idioma espanhol, foram impacientes conosco que falamos pouco inglês e alemão. Ficamos com a sensação de que não éramos bem vindos pelo staff do Hotel, apesar dos nossos euros valerem tanto quanto os euros dos demais hóspedes. Inclusive conhecemos uma família de brasileiros, que também estava hospedada, na qual o pai falou-me que uma das atendentes do breakfast retirou a xícara de café das mãos de sua esposa, já sentada, alegando que a reserva não dava direito ao café da manhã. Uma grosseria imperdoável, que após checagem da reserva ficou claro que eles tinham sim direito ao café da manhã. Pareceu-nos claramente que eles preferiam receber turistas americanos e europeus, um comportamento claramente xenófobo e discriminatório, clientes esses para os quais eram somente mesuras e atenções. Não demos qualquer motivo para esse comportamento por parte dos funcionários do hotel. No breakfast havia uma moça loira de cabelos curtos, totalmente perturbada, chamada Jackie, despreparada para o trato com clientes e quiçá com seres humanos. Ela bufafa, arfafa, gritava, fazia questão de mostrar-se grosseira, mal humorada e mal educada. Não somente conosco, observei que esse é o padrão de atendimento dela. Quando chegava à cozinha rogava pragas, batia louças e continuava gritando. Um absurdo total. Nunca vi nada igual em anos de viagens à Europa. Sempre fomos muito bem tratados em toda áustria. Jamais indicaria este hotel para qualquer pessoa que deseje ser bem atendida.

Quartos amplos e confortáveis. Excelente cafá da manhã. O Annex fica em frente ao hotel, do outro lado da rua mas todo o serviço de recepção , estacionamento e café da manhã fica no hotel, o que não causa problema algum.

Fica um pouco longe do centro turístico, uns 20 a 30 min. De caminhada, mas fica ao lado do terminal de onibus, o que facilita muito a locomoção pela cidade.

Bom cafe da manha e instalações agradáveis

Distancia do centro com neve

We were happy this hotel was close to the train station since we were traveling by train. The rooms are spacious and clean, and the beds are very comfortable. Breakfast was extremely satisfying – eggs, ham, salami, cheese, muffins, toast, butter, jam, fruit, coffee, juice.

Both rooms were booked as non-smoking and one of them smelled strongly of smoke. The previous occupants left the safe locked and the management couldn't get to it during the two nights we were there, so it was unusable. Keep in mind this hotel is at least a 30-minute walk to Mirabell Gardens and all the good restaurants downtown.

Checking out. Worst hotel of our whole European trip.

On a noisy road. Woken up at 6am by street cleaners. Also on a trolley bus route. The lift was not working in the Annexe where we were accommodated. We battled hauling heavy cases up the stairs. No assistance offered/available. No coffee or sugar in the room.......only tea and creamer. The landing on the stairs was used to store spare beds as well as trolleys full of dirty sheets and towels which were there for 24 hours! Very disappointed.

You get what you should expect from an "old" luxury hotel, beyond that you would come back, if not you will just need to get better offer

Staying at this hotel makes me feel like I am doing a business in Salzburg since the hotel is so business like and I did not get a feeling of doing a holiday at all. The Hotel feels more like a business hotel, not so suitable for my travel reasons, would prefer saying in a resort hotel on my next visit.

The room was not a really "no smoking" room as I asked. At least from the smell

Convenient location to train station. Good value.

The two large industrial size trash cans that sat right in front of the doorway to the Annex building. I grew tired of having to constantly walk around two dirty trash bins every time I entered and exited my hotel. Can these bins find a new location- maybe just 5 or 6 feet to the left or right!

warmly welcomed to hotel, excellent breakfast and assistance with tours. Recommend to travellers like us who had wheelchair in arty

breakfast

too noisy and too hot

Parking at hotel. Helpful and friendly staff

Noise at night. Extra payment for air conditioning

Not a 4 star hotel. If it were 3 stars I would say it was fine. We were there during the hottest week and had to pay extra for a/C. Staff were not helpful and always said attractions (swimming pool, lakes, ect) were too far (but we made our way and they were all within a reasonable distance). Would not give us ice and couldn't get drinks from attached restaurant. Not good hotel for families as you need to walk ages to get to old centre and the bus station (which is near) was always full of drinkers and suspect characters.

very polite personal, good breakfast, parking place!

you must be very carefull because there are two buildings, the one with the lower price 100% i don't recomend it.... is one floor of a living places with offices, medicine cabinets and others.....