ARCOTEL Kaiserwasser  

The staff is very attentive and professional. Rooms are large and clean. Moreover, the hotel is close to VIC that is very important for participants of the meetings and conferences, taking into account the permanent lack of free time. It takes you about ten minutes to get to the historical center of Vienna, or to get to the Shopping center (Donau Center).

I did appreciate the quiet in the room - no sounds of traffic nor of others in the next room. The mini-bar while over priced did provide refrigerator space for food/drink bought at nearby grocery stores (within 1 block of the hotel). The a/c worked well and the city was unbelievably hot.

The surfaces of the furniture and bathroom were clean but the floor which is hardwood was dusty and was not cleaned during my 3 night stay. Same tiny piece of paper that was on floor when I arrived never moved during my stay. On Booking.com it says or implies that wi-fi is included. It is accessible throughout the hotel but you have to pay to use it. There is a single computer in the lobby that can be used for free but it is busy and you need to limit your time on it if others are waiting to use it. For the cost and convenience to the city, I have stayed at 3 star hotels in Vienna that were more spacious, had a/c and free wi-fi throughout hotel, included a varied buffet breakfast for less money than at this hotel. Unfortunately for me this was the only hotel I could find at the last minute that had a/c (it was unbearably hot that week) and was fairly close to the 1st district and where I need to go.

Wlan connection was interrupted in every 5-10 minutes, so it was hardly usable. We have found an empty bottle under the bed.

Booked 2 nights for the marathon weekend. Great location, startline practically at the doorstep. U Bahn station a few hundred yards only. Nice and quiet room. Friendly staff.

Bar and restaurant could do better with a little bit lower prices and better selection on the menu. Would have opted for a pre-race dinner in the hotel if they had had pasta. Went to a nice Italian restaurant in the city centre instead where we met a lot of hotel clients while the hotel was empty..

Excellent service - front desk and executive lounge come in for special mention.

Breakfast staff were inefficient and not helpful

Very clean, very confortable room, fitness space excellent. Good restaurant.

Restaurant and breakfast something expensive. Garage expensive. Wifi connection sometimes weak.

Location near un building is perfect. But that is the only positive aspect.

Welcome unsatisfactory by unfriendly hotel staff when booking was not easily identified. Hotel had registered reservation in the wrong name - no apology offered. Room carpet was filthy, and I found hairs on the pillow. At breakfast the same unfriendly welcome.

Staff, location

Location is great if you need to be near Vienna International Center. There is a metro station just across. Room clean. Better to book rooms on executive floors with promotion (free fast net, free mini bar, free massage). Also I want to specially recommend one of the staff - Mss Laure Nkonobang, she is executive lounge concierge and she is perfect and very pleasant and committed. Breakfast is very rich for this type of hotels.

Close to the business place; clean and comfortable.

1. Could't get help to find a plug for computer with 110v. 2. Restaurant did not specify taxt (totoal 30%) on the top of the price.

I liked very much the location which is near the centre using the subway. Also the bus station to go from the hotel to the airport is 5 minutes far waking from the hotel.

The room is using for heating the air conditioning which creates a disconfort, the air in the room being very dry.

Location