Austria Trend Hotel Beim Theresianum  

location

expensive parking and breakfast

The receptionist really needs some customer care courses. We specifically asked for non smoking rooms, but in one room there was a strong cigarette smell. In this room it suposed to sleep a 8 month baby, so we asked for another room, but the receptionist refused. She said that it wasn`t possible to be cigarette smell because there were signs with "no smoking" in the rooms. She didn`t even bother to send someone to check if that is true or not. So, nice hotel / awful receptionist.

The room offered everything we needed: comfortable beds, lack of noise, good lighting, useful chair and desk, a good armchair, curtains for keeping the light out in the morning. The bathroom was furnished with quality equipment (sink, toilet, bathtub, taps), was very clean and well organized. The location of the hotel is good, with a subway station 2-3 minutes away and a walk to city center taking about 20-30 minutes (2-3 subway stops).

The breakfast is rather pricy (15EUR/person) and you can have a very good breakfast at any of the numerous cafes and restaurants nearby (we suggest Anker - 2 of them close to the hotel - where you can have a great fresh breakfast pretty cheap). The approach of the reception staff can be abrupt sometimes; this might come from the usual strict (rules abiding) mentality in Austria and from direct (sometimes too direct) communication. However, nothing really negative - just a minor point that they could easily avoid.

Good price and location right next to the metro stop. Can also walk in 15mn to the center of Vienna. Neat hotel with cleans rooms and friendly staff. The rooms are not so big but are nicely decorated and clean, the bathroom is nice with a full length bath. We had a room facing the inside garden and it was very quiet.

- The breakfast at 15euros is overpriced, breakfast was fine but nothing to write about and definitly not for 15 euros P.P. When we realised that our room did not include breakfast on the second day we went to a little cafe 25 meters from the hotel (cafe Frey) where we got just what we wanted (ham, cheese, boiled egg, orange juice, coffee, jam and lots of bread) for 7 euros!!!

The hotel was in a very good area of Wien, near the center where you can see many shops or visiting museums etc. So the location was excellent for making a city tour by bus, by tram or on foot :)

There is a problem with the rooms, especially with "Business Double or Twin Room" that were connected with another room by a door that was inside the main door. Out of this thing you can heard any noise.

The location is quite near to the city center (just 7-12 minutes on metro, whilst the nearest metro station is just 100 meters away from the hotel!) Breakfast was also quite good for such a hotel.

Room didn't match the photo. Too less details and widgets. Not a cosy environment. (E.G. just add some candles, matches and other nice stuff, and the room will look much better).

No air conditioner is really bad especially in the hot August. It would be better If the staff in front of the check-in desk can answer our questions with smile.

The employees simpathy and availability!

I didn't like the fact that the rooms didn't have air conditioning!

The room was well equiped, very clean and the beds were very comfortable.

The staff at the reception could be more friendly.

Comfortable, rather big rooms, nice staff, good location (close to the tube station).

The breakfast-expensive and unsatisfying. It's better to eat in one of the bakeries.

Close to metro and Belvedere.

Great location! Helpful staff!

Expensive breakfast

girl on reception was very kind and helpful.