We were very unhappy with the quality of the service in the restaurant which ranged from the inability to speak English to unfriendliness and incompetence. Each sitting was a new experience of errors, omissions, and/or inability to understand our request depending on who served your table. Of the five nights we ate there, we only had two competent waiters (a male and a female), the male waiter on the last night.
The quality of the food and refilling of the buffet choices was very inconsistent and often neglected. Some days the salad was too old and soggy to eat or the hot dishes served cold or tasteless, or too often bouillon served as the two starter choices. Once we got tomatoe soup but the seeds and the skins had not been taken out. At breakfast, the bread choice was limited to black bread once the other choices ran out. We were told, “sorry, at this time (30 minutes before end of buffet) there is no more” or on another occasions would look at their watch or roll their eyes when asked for a glass of milk or coffee 30 minutes before the end. If you ask 5 minutes after end of buffet, they charge it to your room. On another occasion, they removed our bread and our bread plates right before the serving of our main evening dinner plate. On two separate occasions we were served the wrong plates, and in no instance, in this or any of the other mishaps, did any of the waiters apologize. There are many more examples of the unprofessional or inadequate attitude of the restaurant personnel, which on occasion completely spoiled our mood, therefore our evening. This aspect of the hotel is unacceptable and very far from being of a five star level. Basic manners and English speaking personnel are basic requisites in most resort hotels nowadays, regardless of the category and price. We paid 424€ a night for room + breakfast, half board extra (end of January).
Definitely not a five star quality!
We were well received by two friendly reception clerks and were happy with the room: view, cleanliness, size. We also love the design of most of the hotel areas and the swimming pool facilities. Unfortunately that’s where the positive points end.