Austria Trend Hotel Europa Graz  

The location is convenient for the railway station

There is no Internet service in most of the rooms. Only one floor, out of 5, has Internet in the rooms. I moved rooms and the Wi-Fi connection was terrible. The Booking Website said there was Internet in all of the rooms - this is not true.

Booking did not reach hotel

Nice cafe in lobby and nearby the train station.

The rooms were clean but for a 4 star hotel they were a little small and pretty out-dated.

Neat and clean decor. Convenient location.

Failure either of communication or of follow-up by front desk staff. As I was due to leave the hotel 15 mins after breakfast was available, I tried to make alternate breakfast arrangements. The evening before I was told to come instead to the coffee lounge in the foyer and breakfast would be available there. On the morning of departure, I came to the coffee lounge, and no breakfast was available. The person at the front desk in the morning had no knowledge of arrangements made the evening before, and suggested I could get a coffee at the coffee lounge. There was no one serving in the coffee lounge and no coffee was available prior to my time of departure. A disappointing ending to an otherwise pleasant stay.

location is convenient.

terrible wifi connetion and a moldy piece of wall that fell off in the hall on the fifth floor! expensive breakfast. out of date facilities.

Free WiFi; availability of rental bikes in the hotel

Breakfast is not included and expensive; booking does not provide this info until the booking process is concluded

Sehr nettes Personal und große, günstige Garage (EUR 12.-- f. 24 Std.). Zu Fuß ca 15 Min ins Zentrum.

Ihr Personal ist sehr freundlich. Das Frühstücksbuffet war sehr vielfältig und es wurde immer aufgefrischt, wenn etwas ausging - TOP

Klimaanlage defekt kein Bademantel im Zimmer (war in der Hotelausschreibung angepriesen)

Sehr sauber, schöne Zimmer, nette Mitarbeiter

Kostenfreies Internet, gute Anbindung an öffentliche Verkehrsmittel, Preis- Leistungsverhältnis

Der Preis war ok. Das Hotel entspricht dem Preis-Leistungsverhältnis. Für die Baustelle am Bahnhofsplatz sollten aber mind 15 € Nachlass pro Zimmer gewährt werden.

Leider ist das Frühstück nicht im Preis enthalten. 13 € sind zuviel für das Frühstück. 9,90 wäre ein Preis den ich akzeptieren könnte. Die Bausztelle vor dem Hotel am Bahnhof ist eine Zumutung. Die Entfernung zur stadt is zu weit.

Alles wirklich bestens!!!!

Personnel compétent, souriant et aimable. Réceptionnistes "polyglote"(Français, Anglais,..). Trés bon/copieux petit déjeuner (buffet)