Bergwald  

The owner is the only person on site. She alone does absolutely everything. From receptionist to breakfast, public relations, waitress, bakery, laundry, manager. You cannot escape her as she even prepares each and every cup of coffee and egg herself for the thirty guests during breakfast. Over the top politeness can be overbearing and turn rather freaky when problems arise. The owner seems to have an obsession for positive online reviews. She will beg departing guests to please, go online and write her a positive review. Even in the bill there is a final reminder, in case you did not get the message. Bedroom walls are paper thin. Very bad for noise from other rooms and corridors. You hear absolutely everything that goes on the same floor and also from the apartments above. Her elderly mother does the rounds cleaning all the rooms and apartments, up and down the three sets of stairs. .When one extended family of ten loud adults and two hyperactive children arrived to stay for a whole week - house regulars that visit every year - I felt uncomfortable with the level of noise. I kindly requested to the landlady to leave the hotel three nights before my agreed departure offering to pay 50 euro as a gesture of goodwill. She turned white and starkly refused demanding I pay 150 euro penalty payment if I wanted to leave early. This I considered to be rather desperate and greedy, especially since I had spent nine nights already paying the full 50 euro/night. The following morning I express to her my dissatisfaction at her service, asked her if she pre authorised my Credit Card. She was furious. We had a discussion and parted in very bad terms. During my ten night stay in Bergwald, I only saw ham on the buffet three times.. And no more than four slices. Pork sausage and salami you have a plenty. Supermarket milk cartons and plastic uht creamers for coffee. Walking to the village is lovely but beware it takes a normal person half an hour minimum, in winter and that is downhill.

The Moser family was very nice and especially helpful. Katerina did an outstanding job in making our stay in the Bergwald a wonderful experience. I would definitely stay there again and recommend the Bergwald to friends and family.

The hotel was located on top of the mountain which made getting there quite difficult in the snow. However, Katerina gave us a lift to town several times and was very helpful.

location

The comfort of the hotel combined with the relaxed atmosphere and the astounding views were enhanced by the hospitality and welcome from the proprietor. She made my wife and I completely welcome in an excellent hotel. I recommend it for all! In addition, the dinner at the gasthaus along the road, and the breakfast at the Bergwald were top quality and excellent value for money.

What a lovely place to stay! Lucky for us that we were upgraded to an apartment which meant we could spread ourselves out. This hotel is so typical of what you would expect in an Austrian village, it didn't disappoint. Facilities included large boiler room for drying clothes, a lobby for hanging wet coats, a heated boot rack and a balcony that gave us such breathtaking views. The hostess couldn't have done any more for us, we especially appreciated the 'packed' breakfast goodies on our day of departure due to an early start. We went half board which meant using the restaurant 5 minutes up the road and again, this was excellent.

Superb location. Stuff is one of the most helpful we've seen by now.

A litle bit dificult to get the location but as soon as we got there we realised that we made the right choice.

Sehr freundlicher Empfang durch Frau Moser, schnelles Umbetten innerhalb der Ferienwohnung, anstatt Familienzimmer. Gutes und umfangreiches Frühstück, gute Tipps für Ausflüge und Abendessen.Insgeamt ein sehr schöner, wenn auch kurzer Urlaub in sehr schöner Lage.

Den underbara stillheten, gästvänligheten och naturscenerierna. Delikata frukostar, personlig service av hotellvärdinnan och hög klass på maten på intlliggande Gasthaus Rossmoss.

Lage: Zusammen mir dem Restaurant Rossmos eine "Win-Win- Situation"

Orangensaft war verdünnt

Die sehr freundliche Bedienung und die schöne Lage.

Die Begrüssung war sehr freundlich und die Wirtin Katharina Moser ist sehr hilfsbereit und sehr um das Wohl des Gastes bemüht. Wir hatten ein sehr schönes, sauberes und ruhiges Zimmer und die Aussichten rund um das Hotel sind sehr schön. Sehr gut gefallen hat uns das kostenlose Ausleihen der Schlitten. Und im nahegelegenen Restauran Rossmoss isst man sehr gut.

Familiäre Atmosphäre, freundliche und hilfsbereite Bewirtung, hervorragendes Gasthaus in 200m Entfernung ("Rossmoos"). Super Aussicht auf den Ort Alpbach. Gutes Preis-Leistungs Verhältnis.