Best Western Premier Kaiserhof Wien    

Excelente experiencia. Hotel muy bonito y cuidado, confortable y con excelente servicio y atencion de primera de parte del personal. Desayuno buffet excelente. Muy bien ubicado en una pequeña y tranquila calle a 10 minutos caminando del centro.

Nada.

La ubicación es inmejorable (5 minutos andando del teatro de la ópera). Aunque el edificio es antiguo, esta perfectamente reformado y acondicionado. Limpieza impecable. Desayuno inmejorable.

Precio elevado pero dentro de la media de Viena.

Desayuno, limpieza, ubicación y confort

Poder regular la temperatura en la habitación

La excelente predisposición del personal. Una de las recepcionistas incluso habla español (gracias Corinna!) El desayuno, con champagne y música clásica, lindo detalle. Habitación confortable. Ubicación, muy cerca de las principales calles de compras. A 5 minutos de la Opera y a poco más de 10 del Palacio Imperial y el Museo de Sissi. Buenas conexiones de transporte público.

Me gustaría las sábanas tradicionales en lugar de la colcha pero esta esnuna costumbre en todos los hoteles germanos.

La ubicación

A pesar de llegar a las 2 de la tarde, hora oficial para entregar la habitación, nos tuvieron una hora esperando para darnos la habitación. A cambio nos prometieron una habitación mejor que la estándar y con unas vistas estupendas. Cuando finalmente nos dieron la habitación era muy corriente y con vistas a un patio oscuro. Al reclamar nos dijeron que lo sentían y que no había más habitaciones. Nos mintieron y trataron muy mal.

Desayuno fantástico. Habitaciones confortables y bien cuidadas. Wifi en todo el hotel. Staff muy amable y con ganas de ayudar.

Todo magnífico, no se puede hacer ninguna objeción a la estancia en el hotel. Ubicación ideal, a cinco minutos caminando de La Opera. Habitaciones amplias y cómodas con wifi gratuito Sin ningun género de dudas repetiría tanto en el hotel como en la ciudad de Viena. Dispone de sauna y baño turco genial para relajarte tras los paseos por la capital austriaca. Personal amable y acogedor. Si hubiera algo que destacar del hotel sería el desayuno, muy variado. Dispone asimismo el hotel de un ordenador con conexión a internet e impresora en el que se pueden sacar tarjetas de embarque, reservas viajes etc.

No se pueden poner objeciones al hotel

Ubicación. Habitación grande y cómoda.

La limpieza. El trato personal recibido.

Hotel realmente cómodo, confortable y limpio, excelente trato y atención, y muy buena relación calidad precio.

Beautiful hotel with friendliest and most helpful staff. Superb room.

The restaurant was not open for evening meals, however snacks available at bar.

Staff are nice. If you leave very early in the morning to catch flight, they will prepare breakfast for you, though simple, but quite good. That's quite helpful.

Large comfortable room. Good amenities. Good breakfast. Good service with helpful staff. Cup of tea available in room.

I avoid / hate doing reviews but this one is worth it and we found the others very useful when choosing this hotel Hotel Kaiserhof Wien... We found the staff to be very helpful and friendly and the porter refused to let us carry any of the bags on arrival and leaving which was splendid, even though it’s not what I am used to doing a very heavy job, nice touch!!! Corinne on reception told us on arrival that she was the one who had booked our taxi almost 3 months ago, which was very refreshing to have someone acknowledge it and have a memory!! The room was clean, perfectly arranged and comfortable. The breakfast is just awesome and thoroughly enjoyed each day, all good quality with loads of choice and perfectly presented, hot when should be hot and ice cold when should be cold. All was way beyond our expectations. The hotel has a very relaxed feel and is very comfortable. The location is perfect as its away from the main centre but so easy to get to, as its literally around one corner and keep going straight on so you can’t get lost and can easily find your way back again even after a few drinks!!. We pretty much did all we wanted to do by staying just two nights with 21/2 full days but three nights would be even better if time permits (the zoo takes most of a day and is probably the best we have been to and we have done loads of them, also the aquarium, Haus des Meeres, is very different, both are well worth a visit but get the lift to the top of the aquarium and work your way down) so with such a big world to explore, we won’t go back for some time but hopefully will one day. We will definitely try another Best Western Premier hoping they are all similar but this one is going to be hard to equal!!! Trust me, don’t bother trying another hotel in Vienna, as this one will be perfect and you won’t be disappointed!!

Nothing its great!

Excellent hotel. Very friendly staff, clean comfortable rooms and an excellent breakfast. Very good value for money.

Only complaint is no blackout curtains in the rooms.

I have good time in the hotel the staff was frendly and helfull I would to thank Ms Cresty who work in the reception for good help,the location of the hotel is 10-15 minute from the walke street which is ok.

Hotel kindly upgraded to junior suite and provided complimentary bottle of Muskatel, it being our 42nd anniversary.

Daughter misdirected to appointment place by not very interested receptionist. Stained sheets and duvet cover. Impossible to regulate heat. Tv not working. Irregular wifi in room.

Everything, especially very nice and clean saunas (steam and normal), small but well equipped gym, superb breakfast. Nice, clean and spacious room, very friendly and helpfull staff. Wifi was free and worked fine. Will certainly select this hotel again when visiting Vienna next time.

Noice isolation between corridoor and the room was not best possible but that was a minor issue and did not cause any issues at least for me.

Style, attention to details

The room had ample space. Breakfast room is large and open, with a great breakfast.

My room was on the street-side, and as the room was so hot the windows had to stay open all night, so I slept poorly. (The air conditioning does not work in the winter...it's an Austrian thing!) I did ask for a room in a quiet location when I booked the room, but did not. I stay there often and they usually accommodate my requests, but this time it was a problem.

Great rooms, quite, large and clean Wide selection of dishes and drinks for breakfast Friendly and polite staff Central locations, just minutes from Opera

Location was great, close to the opera and the cathedral. The best breakfast i ever had in a West Western Hotel. Wi-Fi is a plus in this hotel.

Staff is not so friendly. My room was too hot and i could not turn the heat off.

Everything

Convenience to centre and access/transport to sights and places of culture excellent. Level of service and standard of accommodation exceeded expectations given pricing level making it excellent value. Breakfast fantastic

No negatives

The staff were extremely helpful and friendly, the breakfast was good, the effort made for my wifes birthday was touching.

It wasn't close enough to the centre of Vienna, there was no restaurant on a Sunday and the room furniture was a little dated.