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Frankenberggasse 10, 04. Wieden, 1040 Vienna – Show map
Excellent location – rated 9.2/10! (score from 561 reviews)
Rated by guests after their stay at Best Western Premier Kaiserhof Wien.
|Small Double Room|
|Classic Double Room|
|Classic Double Room with Extra Bed|
|Business Double Room|
|Double Room - Ladies Special|
|Romantic Double Room|
|Double or Twin Room - Allergy Free|
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561 verified reviews
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Best Western Premier Kaiserhof Wien's staff speaks: Russian, Italian, French, Spanish, English, German
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Sauna, Fitness Center, Turkish/Steam Bath, Library
Food & Drink
Bar, Breakfast in the Room, Snack Bar, Special Diet Meals (upon request)
Free! WiFi is available in all areas and is free of charge.
Private parking is available at a location nearby (reservation is needed) and costs EUR 19.50 per day.
Room Service, Packed Lunches, Car Rental, Airport Shuttle (surcharge), 24-Hour Front Desk, Express Check-in/Check-out, Currency Exchange, Tour Desk, Ticket Service, Baggage Storage, Concierge Service, Laundry, Dry Cleaning, Ironing Service, Shoeshine, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Honeymoon Suite
Newspapers, Safe, Non-smoking Rooms, Elevator, Soundproof Rooms, Heating, Hypoallergenic room available
Russian, Italian, French, Spanish, English, German
From 2:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Free! One child under 6 years stays free of charge when using existing beds.
Free! One child under 2 years stays free of charge in a crib.
One child from 6 to 12 years is charged EUR 45 per person per night in an extra bed.
One older child or adult is charged EUR 50 per person per night in an extra bed.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are allowed. Charges may apply.
When booking more than 5 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the credit cards for more info.
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Newly opened in 2011, this 5-star hotel is just behind Vienna’s Town Hall. The Fleming's has a modern spa area, free Wi-Fi and luxurious rooms with free-standing showers.
Score from 1671 reviews Very good
Walking distance to the city center, although the street the hotel is on is not very nice. It's not dangerous, but doesn't look great at first. Staff is friendly and helpful, and the room we stayed in was spacious and well-furnished. Breakfast was really good. Would definitely stay there again.
The hotel has a great location to the central tourist area, only a short 10 minute walk. The common areas are clean, charming, and bright. Our room was all you could ask for, a good size, bright, clean, welcoming and comfortable. The bed comfort was superior to any hotel bed we have had. All staff members that we met were exceptional in their manner and presentation.
There is not one thing that we found that we disliked about this hotel.
Breakfast wea great Front desk was very helpful
Room was small
Everything was perfect! Close to metro, wifi free, breakfast amazing, rooms beautiful, staff very helpful & the best shower!!!
One of the best hotel experiences my wife and I have had in Europe. Outstanding location in Vienna (close to the inner ring and train station) easy to get anywhere in town. Personnel were very responsive and friendly; breakfast was wonderful. We had a three-room suite that was both utilitarian and elegant.
Great hotel with valet and bell boy. Staff did everything to make the stay enjoyable. Room was clean and not to small, there was still room to move even with an extra bed. It is about a 20-25 minute walk to downtown, but easy to find. Breakfast had so many choices and you are overwhelmed. The choices also change from day to day and it is not always the same things.
The staff were very nice and accommodating. The breakfast was superb. The rooms elegant and stylish.
Excellent location; excellent breakfast.
-The light from the TV showing the time is so annoying. -The wifi is only available for three devices. We have three persons, at least 2 electronic devices requiring the wifi connection. But the wifi account in the hotel is only available for three devices. - We are three persons, but only two glasses in the room. - We asked a recommendation for a dinner restaurant from the reception desk. But the one they recommended is shut down until end of August....
Great location, nice breakfast
The rooms are small and dont match what the pictures show, dont take a triple room because they are very small and the overall price is too high
Great breakfast !
The hotel location is on a quiet street. We had a spacious and quiet room with an adjustable air conditioner. The bed was comfortable. The bathroom was modern, clean, and stocked with toiletries. Breakfast was included with our room rate. Unlike some hotels, we were able to arrange an early breakfast for our departure day. All the staff from the reception counter to dining room, and housekeeping were friendly and welcoming.
The hotel is located a few blocks outside of the Ring Avenue, but that only added a fraction to the walking we did as tourists.
We will stay again at your hotel in our next visit in Vienna. All the staff are very helpful and top customer service. Thank you for making our stay so comfortable and enjoyable.
The location, the good breakfast and its serving staff, the cleanness and the free wi-fi services
The bathroom is small and the room is quite basic, the twin beds are too narrow
+ amazing location in the city - you can reach lots of famous objects in a few minutes by your foot. + rich breakfast + helpful stuff
- stairs before elevators? A little uncomfortable if you have heavy luggage. But not a big problem because stuff is ready to help you.
one of the reasons i had chosen the hotel was it is ecarf certified (the other being proximity to the site of the conference i was attending), meaning that it can deal with dietary restrictions. i was happy to find that it did so excellently, and i could enjoy a nice (safe) breakfast.
i had booked for 7 nights, but the wifi was only free for 7 days and 10 minutes. upon reading this at check-in i only found it strange (why 7 days and 10 minutes?), but at check-out time it turned out to be just awkward; free wifi had expired when i wanted to check-in online on the morning (7 am) of my flight back (somewhere in the afternoon). i suggest to offer free wifi for the whole interval of stay, from the earliest time check-in is allowed until the latest time check-out is. (also the cap on the amount of data is not in line with the rest of the services offered for free, although that cap never hit me.)
Liked everything about the Kaiserhof. Very efficient, but very elegan. And the rooms were beautiful. Great last night in Vienna.
Room was spacious and comfortable. Quiet street. Walking distance to all attractions. Close to UBahn station w 3 lines.
3rd bed was not comfortable.
The breakfast and hospitality of staff
Electrical failure in our room on the last day meant an afternoon & night with no power. No lights, no fridge, no phone charger etc.
The food , the Room , the staff. Keep it up Team Kaiserhof !!!!!!!
good location, nice staff
Location was good, staff friendly, clean and comfortable room. breakfast was fab.
the bath in the room room service the room was awsome everything was fantastic
Room and breakfast were fantastic. All staff were extremely friendly and helpful. Location was perfect.
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