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Newest reviews for Best Western Premier Kaiserhof Wien

  • Christopher
      Germany
    August 15, 2014

    Great hotel with valet and bell boy. Staff did everything to make the stay enjoyable. Room was clean and not to small, there was still room to move even with an extra bed. It is about a 20-25 minute walk to downtown, but easy to find. Breakfast had so many choices and you are overwhelmed. The choices also change from day to day and it is not always the same things.

    9.2

  • Glenn
      United States of America
    August 9, 2014

    The staff were very nice and accommodating. The breakfast was superb. The rooms elegant and stylish.

    10

  • Anonymous
      Hong Kong
    August 9, 2014

    Excellent location; excellent breakfast.

    8.8

  • Xiaolu
      Switzerland
    August 5, 2014

    Location

    -The light from the TV showing the time is so annoying. -The wifi is only available for three devices. We have three persons, at least 2 electronic devices requiring the wifi connection. But the wifi account in the hotel is only available for three devices. - We are three persons, but only two glasses in the room. - We asked a recommendation for a dinner restaurant from the reception desk. But the one they recommended is shut down until end of August....

    5

  • Ytzhak
      Austria
    August 3, 2014

    Great location, nice breakfast

    The rooms are small and dont match what the pictures show, dont take a triple room because they are very small and the overall price is too high

    5.8

  • Anonymous
      Singapore
    July 25, 2014

    Great breakfast !

    9.6

  • Raymond
      Canada
    July 24, 2014

    The hotel location is on a quiet street. We had a spacious and quiet room with an adjustable air conditioner. The bed was comfortable. The bathroom was modern, clean, and stocked with toiletries. Breakfast was included with our room rate. Unlike some hotels, we were able to arrange an early breakfast for our departure day. All the staff from the reception counter to dining room, and housekeeping were friendly and welcoming.

    The hotel is located a few blocks outside of the Ring Avenue, but that only added a fraction to the walking we did as tourists.

    9.6

  • Leila
      Australia
    July 23, 2014

    We will stay again at your hotel in our next visit in Vienna. All the staff are very helpful and top customer service. Thank you for making our stay so comfortable and enjoyable.

    None

    9.6

  • James
      United Kingdom
    July 22, 2014

    The location, the good breakfast and its serving staff, the cleanness and the free wi-fi services

    The bathroom is small and the room is quite basic, the twin beds are too narrow

    6.7

  • Rimas
      Lithuania
    July 21, 2014

    + amazing location in the city - you can reach lots of famous objects in a few minutes by your foot. + rich breakfast + helpful stuff

    - stairs before elevators? A little uncomfortable if you have heavy luggage. But not a big problem because stuff is ready to help you.

    9.2

  • Anonymous
      Netherlands
    July 21, 2014

    one of the reasons i had chosen the hotel was it is ecarf certified (the other being proximity to the site of the conference i was attending), meaning that it can deal with dietary restrictions. i was happy to find that it did so excellently, and i could enjoy a nice (safe) breakfast.

    i had booked for 7 nights, but the wifi was only free for 7 days and 10 minutes. upon reading this at check-in i only found it strange (why 7 days and 10 minutes?), but at check-out time it turned out to be just awkward; free wifi had expired when i wanted to check-in online on the morning (7 am) of my flight back (somewhere in the afternoon). i suggest to offer free wifi for the whole interval of stay, from the earliest time check-in is allowed until the latest time check-out is. (also the cap on the amount of data is not in line with the rest of the services offered for free, although that cap never hit me.)

    8.8

  • Leonie
      Australia
    July 21, 2014

    Liked everything about the Kaiserhof. Very efficient, but very elegan. And the rooms were beautiful. Great last night in Vienna.

    10

  • Ann
      United States of America
    July 20, 2014

    Room was spacious and comfortable. Quiet street. Walking distance to all attractions. Close to UBahn station w 3 lines.

    3rd bed was not comfortable.

    9.6

  • Gerard
      United Kingdom
    July 19, 2014

    The breakfast and hospitality of staff

    10

  • Anonymous
      United Kingdom
    July 16, 2014

    Everything !!

    Electrical failure in our room on the last day meant an afternoon & night with no power. No lights, no fridge, no phone charger etc.

    10

  • Shashank
      India
    July 15, 2014

    The food , the Room , the staff. Keep it up Team Kaiserhof !!!!!!!

    10

  • Horia
      Romania
    July 14, 2014

    good location, nice staff

    7.5

  • Ian
      United Kingdom
    July 3, 2014

    Location was good, staff friendly, clean and comfortable room. breakfast was fab.

    10

  • Oleksiy&victoria
      Israel
    June 23, 2014

    the bath in the room room service the room was awsome everything was fantastic

    10

  • Penny
      United Kingdom
    June 21, 2014

    Room and breakfast were fantastic. All staff were extremely friendly and helpful. Location was perfect.

    Nothing

    10

  • Ahmed
      United States of America
    June 19, 2014

    Excellent location within walking distance of the center and all modes of transport. Fabulous choice and quality breakfast. Staff were very helpful and friendly.

    Nothing

    10

  • Christopher
      United Kingdom
    June 17, 2014

    comfortable room, good breakfast, very helpful staff, only a few hundred metres from the Inner City and Karlsplatz, from where the U-bahn and Strassenbahn transport systems provide access to anywhere in Vienna.

    8.3

  • Alihan
      Turkey
    June 15, 2014

    The room (inside) was good, much space and two bathrooms. Central location, good and convenient breakfast.

    On my reservation form I had written my requests as : "TWIN BEDS and NICE VIEW". I requested those items while check-in as well. However, although the room was nice inside, the view was terrible. Ground floor, and even partial courtyard view because of an adjacent building part. This was very disappointing. When I mentioned this situation at check-out, I was told that I have reserved an anti-allergenic room. This was true, but was NOT a must. Since the only existing choice was anti-allergenic room, I had to choose it. The hotel management should be more careful to fulfill the customers' written and personally mentioned special requests and at least offer an alternative, and we were also ready to pay the price difference. We have experienced a similar case at our hotel at the Austrian Alps, a few days ago. The hotel management upgraded us to a better room without our request and without any extra price. Remembering this gesture at the Austrian Alps, we were disappointed at this hotel in Vienna.

    7.5

  • Susan
      United Kingdom
    June 9, 2014

    We had a room on the ground floor which turned out to be really convenient. Lovely breakfast and pleasant bar with a cosy atmosphere for a drink before retiring. Staff extremely helpful and attentive without being intrusive. Excellent location. If we come back to Vienna - a wonderful City- we shall certainly come back to the hotel.

    9.2

  • Rahul
      United Arab Emirates
    June 8, 2014

    Very good service. Helpfull staff. Breakfast spread.

    Ac was not working too well due to maintenance work being carried out.

    9.6

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