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Dorotheergasse 3, 01. Innere Stadt, 1010 Vienna – Show map
Excellent location – rated 9.8/10! (score from 427 reviews)
Rated by guests after their stay at Graben Hotel.
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427 verified reviews
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Graben Hotel's staff speak: Turkish, Portuguese, Italian, French, Spanish, English, German
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Food & Drink
Bar, Breakfast in the Room, Restaurant With Dining Menu, Special Diet Meals (upon request)
Free! WiFi is available in all areas and is free of charge.
Public parking is available at a location nearby (reservation is not needed) and costs EUR 35 per day.
Room Service, Packed Lunches, Car Rental, Airport Shuttle (surcharge), 24-Hour Front Desk, Express Check-in/Check-out, Currency Exchange, Tour Desk, Ticket Service, Baggage Storage, Concierge Service, Babysitting/Child Services, Laundry, Dry Cleaning, Ironing Service, Shoeshine, Meeting/Banquet Facilities, Business Center, Fax/Photocopying
Newspapers, Safe, Non-smoking Rooms, Elevator, Soundproof Rooms, Heating, Hypoallergenic room available, Air Conditioning, Designated Smoking Area
Turkish, Portuguese, Italian, French, Spanish, English, German
From 2:00 PM
3:30 AM - 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Free! One child from 0 to 2 years stays free of charge in a crib.
One additional child from 0 to 2 years is charged EUR 50 per night in a crib.
Free! One child from 3 to 12 years stays free of charge in an extra bed.
One additional child from 3 to 12 years is charged EUR 50 per night in an extra bed.
All older children or adults are charged EUR 50 per person per night for extra beds.
The maximum number of extra beds/cribs in a room is 2.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are allowed. Charges may apply.
When booking more than 5 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Graben Hotel accepts these cards and reserves the right to pre-authorize your card prior to arrival.
Based on 427 reviews
Value for money
Show reviews from:
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On Vienna's elegant Ringstraße boulevard, Hotel de France Wien features a restaurant, a bar with piano music, free 24-hour gym access, and free Wi-Fi in all areas.
Score from 2479 reviews Very good
Excellent location, very clean, friendly staff, helpful and attentive.
The bathroom could use update but it's ok.
Café da manhã inesquecível.
The location was perfect. The staff were very helpful and friendly. The Italian restaurant was very good, make sure to order the cheese plate.
The staff were excellent and very helpful and friendly. The hotel is centrally based in Vienna and ideal for sightseeing.
the location was the best. Walking to everything. A nice outdoor restaurant. If you need the underground it is steps from the hotel. Has some history on the walls, a well know writer/poet lived there back in the day and one of the cafe society places is across the street.I found the breakfast menu very complete.My family stayed at one of the big hotels that we all know and I much preferred the Graben
Quiet while at the same time very central. Easy train and underground ride from the airport (E4.40)
Noisy garbage emptying at 8.30 am, but we did have the windows open. Breakfast was adequate.
The Graben Hotel sets the bar for both location and outstanding customer service. The hotel is located literally steps from St. Stephens Cathedral, the underground and high end shopping as well as the Square. The staff went out of their way to ensure we had a good experience, particularly the desk staff Mahmoud Ameer and Marta who were friendly, and very helpful in booking day trips. Our room was small but very comfortable, air conditioned and tho we were on a lower floor facing the street, with the double paned windows shut, we didn't hear street noise even on weekend nights. The hotel also has an elevator and an excellent breakfast. You should also treat yourself to dinner at the in-house Italian restaurant Trattoria Santo Stefano which had better pasta than I've had in Rome.
What didn't we like, well nothing really...
Fantastic central position, good breakfast, good air conditioning system, very quite room.
small tv set.
We stayed at the 6th floor; the room was very nice in excellent condition with no smell, (like I read in previous reviews prior to booking it). The WIFI works fantastic and it had an HD TV. My wife had her 30 birthday and when we arrived, a letter congratulating her was waiting with a very nice chocolate cake. Aside that the staff was very helpful and kind. In addition, the location is the best; right in the middle but no noise at night. We also ate twice in the Italian restaurant of the hotel and it is excellent !!!
Staff were very good. Excellent Breakfast.
Very noisy as it was in a narrow street with 5 cafés and building work. Noisy day and night. Separate toilet with no ventilation. No bar as was stated in your write up and had to go out for a drink. Will not stay here again or recommend. I visit Vienna 2/3 times a year.
I simply do not know how you could find a better deal for the money in Vienna. The complimentary breakfast was more than you would ever hope for. Very clean, "perfect" location, quiet, even had a bathtub in the room which made my wife very happy.
I do not have one single dislike regarding our stay at the Graben Hotel, Vienna.
The fact that the hotel moved us to another hotel further away from the city centre. No Hotel management available and poor conclusion to our complaint with the hotel believeing that a sorry is just fine
the complete silence at night, even with a room opposite a lift
Nothing at the price
Perfect location, nice room, recommended!
Staff were very friendly and helpful.
The room is very clean and comfy. Location is great as near by to everything.
Breakfast selection is not so good but staff are really good.
As the hotel is on a pedestrian street sometimes it is very difficult to get access to the hotel. Besides, there is no parking, there is only a valet parking who puts your car only God knows where. When we did the check out we had to pick up the car 3 blocks far from the hotel, under a lot of rain and with our bags being soaked. This is the best place if you are alone and with no car, but I definitely do not recommend it if you are by car.
Central location. Friendly and helpful staff. Comfortable room. Decor in keeping with age of building. Written WiFi log in details giving easy Internat access.
They made a mess with my credits cards. They asked to be paid at the beginning of my stay. They tried to obtain the authorization for the payment of the entire period during the first day of my stay. The amount was pretty high and the balance of the credit card I used for booking was not enough. I needed to spend time for explaining that I had two credit cards and that the payment will be made, as usual and following the policy of booking.com, at the end of my stay. This was not nice at all.
Perfect location in a small, quiet street 1 minute from Stefansdom, close to the Hofburg, Opera, and Musikverein. Very good breakfast with a good selection of cereals. Rooms are not large but there is everything needed.
Wi-fi didn't work well in a room and we had to log-in after every time monitor went to sleep.
The location is perfect (just around the corner from St. Stephan Cathedral). The breakfast is realy good, with different cheeses, fruits of the season. Very friendly and helpful staff.
In the bathroom were not provided shower cap, sleepers, bathrobe. I suppose that these items are essential for the 4 star hotel.
Perfect, romantic position... Wonderful furniture...
No parking tickets at reception.
Location is wonderful ! The room is small but very comfortable and clean. Staff were very helpful and nice. Breakfast was really good - extensive choice of hot and cold buffet and even painted Easter eggs on Easter Sunday morning for all the guests. A really nice touch. We parked our own car at the Opera House carpark, but staff had offered to park it for us, if we'd needed, which would be helpful for people not familiar with the city. Definitely stay here again next time we're in Vienna.
Those floppy pillows ! Some firmer pillows would be nice. And the wifi was that annoying system were you have to keep logging in with a complicated logon name and password. Then every time you close your device or leave the room it logs out and you have to start all over again. It was quite slow - too slow to browse the web, just retrieve emails etc. Someone in the internal courtyard spent a long time at 6 am each morning throwing bottles (noisily) one by one into the garbage bin. Could you do it all at once, a bit later in the day ?
Excellent location very close to Stephansplatz on a quiet street off Graben. Good service.
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