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Kärntner Ring 9, 01. Innere Stadt, 1010 Vienna, Austria – Show map
Excellent location — rated 9.7/10! (score from 647 reviews)
Rated by guests after their stay at Grand Hotel Wien.
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956 properties in Vienna
Including hotels, apartments, villas and more.
648 verified reviews
They speak your language!
Grand Hotel Wien's staff speak: Turkish, Russian, Italian, French, Spanish, English, German, Arabic
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Sauna, Fitness centre, Spa and wellness centre, Massage
Food & Drink
Restaurant, Bar, Breakfast in the room
WiFi is available in the hotel rooms and is free of charge.
Private parking is possible on site (reservation is not needed) and costs EUR 29 per day.
Room service, Car hire, Airport shuttle (surcharge), 24-hour front desk, Currency exchange, Ticket service, Concierge service, Babysitting/child services, Laundry, Dry cleaning, Ironing service, Shoeshine, Meeting/banquet facilities, Business centre, Fax/photocopying, VIP room facilities
Safety deposit box, Non-smoking rooms, Facilities for disabled guests, Lift, Soundproof rooms, Heating, Designated smoking area
Turkish, Russian, Italian, French, Spanish, English, German, Arabic
14:00 - 00:00 hours
07:00 - 12:00 hours
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check the conditions of your required room.
Children and extra beds
All children are welcome.
All children under 12 years stay free of charge when using existing beds.
All children under 2 years stay free of charge for children's cots/cribs.
All older children or adults are charged EUR 85 per person per night for extra beds.
The maximum number of extra beds/children's cots permitted in a room is 1.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Pets are allowed. Charges may be applicable.
When booking more than 5 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the cards for more info.
Based on 647 reviews
Value for money
Show reviews from:
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No free WIFI
Walking distance to shopping center
Breakfast was too expensive
Location, Christmas Dinner, Assistance of Staff, Room and Hotel Decor
Aircondition system in one room did not function properly.
Breakfast Service Staff Location
Needs a little freshening up but hotel is excellent for few days Central Vienna break
location, room, deco, bathroom
The staff's kindness
The door access to the stairs was closed.
Breakfast choice was amazing. Room was great. Love coffee maker. Love location
We returned to our room one day in the early afternoon to find it had not been cleaned. Just a one off, every other day exceptionally clean
The hotel location, facilities
Wonderful staff and a beuutiful building with first class rooms
Overpriced breakfast. There are other breakfast places at reasonable prices close by.
Location is perfect, hotel is incredibly service oriented. Everyone was so friendly, nice, and helpful!
The size of the room. The location. The spa and the staff there,the young girl with the blonde hair was so nice and helpful.
I think any 5 star hotel should supply 2 bottles of water in the room each day. They were there when we arrived and none the other 2 days. We asked at reception on the 2nd day to have 2 sent to the room, to our dismay we were charged €19.80 for same and I think that was exorbitant.
The real imperial hospitality! Fantastic service, well-trained staff, perfect old-fashioned design of halls, rooms and furniture (Gerstel?). We love it!
All - except the croud in the Lobby made by people who are not guests of Hotel ?! No place for us !
Late check out of 3 hours for the half of price for the best Suite is maybe not friendly gestion *430 eur per our , after 3 days !?
Everything in this hotel is very nice. I have tried and eat at Japanese restaurant in 7th floor and the food was very delicious I like the hotel location
One of staff who is working in Concierge is not helpful and was very rugged. He is not helpful when we asked questions about the city such as where we can go or visit or the nicest places
Possibility of comfort for smokers in special places
very good, very traditional
Location was excellent. Room superb, with heating one could adjust. The Kavalier bar was excellent, as was the Ciel restaurant and the staff charming and helpful.
Niggles, but a 5 star hotel shouldn't have them. Queuing for a table for breakfast on Saturday morning - albeit for 3 minutes, simply shouldn't happen. Why should I have to sign my Credit card twice on departure, the "deposit" and the rest. Not very customer friendly.
Staff at breakfast are slow.
lobby bar is comfortable n there is a pianist there playing in the evenings. Corridors and rooms are in good condition, there is everything you need.
the reception couldn't find our booking, same problem experienced another hotel's client having check-in at the same time. They checked us in, but found the booking next day. Quite often when you call to get info to the reception desk noone answers the phone. Massage at spa was so so.
great location, nice room and bathroom with two sinks, excellent strong shower
high class hotel with traditions in one of the best locations of Vienna, beautiful lobby, underground parking with valet service, high speed wi-fi
Every member of staff in all departments were friendly, helpful, knowledgeable and prepared to spend time to help. Fabulous hotel steeped in history and ideally situated as a base to explore the city. Treat yourself to a meal in Le Ciel restaurant - the superb food, attentive staff and intimate surroundings will make you feel very special.
Air cond wasn't working first night
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